Frankfurt Main Airport

✅ Trip Verified | First time at Frankfurt Main airport. Clean but old airport and needs renovation, a long bus ride from the plane to the terminal upon arrival and a very long walk to the gate upon departure. It’s a bit claustrophobic with very low ceiling. Extremely confusing check in system with self service airport staff not the friendliest. Extremely long and slow security check took me almost 90 minutes which made me run to my flight and didn’t have time to walk around and discover the airport.

❌ Not Verified | Frankfurt Airport is seriously understaffed. Normal are security lines of 45 min and this is not an exception but the norm. They need to double their staff and effort to be half competitive with other airports. Why pay an airport fee for such an inadequate service?

✅ Trip Verified | I have been passing baggage inspections hundreds times, but I did not encountered such a rude airport staff of Frankfurt airport. Usually, people communicate by speaking. However the staff twisted my arm to take tissue paper in my hand without suggesting by speaking any words although I spoke them some questions in English. Actually, we worry about the missing flight because of the troubles in baggage inspection.

✅ Trip Verified | The worst airport Security System in Europe - inefficiency of the setup and not friendly staff. Therefore unable to access the food court or duty free.

❎ Not Verified | We were connecting from AA to SAS. There was minimal signage, barren marble corridors, and very rude security staff. We had to ask 4 people for directions and then ended up having to go through a humiliating security experience. Then the train system to the other terminals had absolutely no information as to what airline was in Terminal A, B, C or Z. We had no idea where to get off for SAS. I finally got off at a stop and asked someone. In the matter of 45 minutes I was drenched in sweat. I will never connect through FRA again.

✅ Trip Verified | Security took approx 45 mins at gate D17 and missed the Ryanair flight to Stansted. The security staff were rude inefficient and frankly lazy as only about half of them were doing anything until the last 5 mins when it was too late. To add insult to injury the flight arrived 20 mins ahead of schedule. Cost £250 to get back same day on BA to London City. Some people had young kids with them. To add insult the WiFi here might be free but hardly functions and I could only get 3G which no doubt everyone else was using. There are no restaurant clusters just the odd cafe spread around the airport and there are not enough trains to the city. Will avoid using this airport.

❎ Not Verified | Security staff are rude and seem to be performing a gymnastic act with the security trays containing people's stuff. They casually toss, spin, shove these things around even though there are sometimes fragile items like laptops sitting in them. Just overall poor behaviour. The rest of the airport was OK.

✅ Trip Verified | Worst airport ever. With all the negative reviews you’d think they would do something about it but no. I am a regular business traveller and unfortunately have an office in Frankfurt so have to use this airport but they are certainly the most rude and officious set of security personnel I have ever encountered. Shouting and growling at you, making the security check a terrible experience. Interesting to compare against London City Airport, my departure airport, where the staff are so efficient and helpful and appear to try and make the security process as painless as ever. Frankfurt Airport - listen to the complaints and do something about the customer service of your staff. We are not cattle!

✅ Trip Verified | Transfer at Frankfurt combined with their strikes for security staff etc - complete and utter chaos and not at all German efficiency. The directions here at T1 Frankfurt are terrible and the airport is like a maze with a mix of old and newer parts. Queues, queues and very unhappy and bad tempered staff. Will avoid Frankfurt in future for transfer.

✅ Trip Verified | Frankfurt Main Airport is the worst experience ever. Having been re-routed through FRA to UK, I was required to land, collect bags in order to connect. At passport control, having been first off the plane, I was redirected about a quarter of a mile to a different checkpoint that had only one operator and a single queue with a plane load in front of me. I walked back to the original control gates and sailed through those in under a minute- but only after a long, stressful and hot walk. Baggage carts cost a Euro, but the card readers don’t work, so if you don’t have a coin you must carry your bag. Carts cannot be taken everywhere (including the transit shuttle between terminals, and many lifts) so you have to keep re-renting them. Lifts don’t cover all levels in the terminal so you have to exit one lift and cross to another to complete a journey to the top floor (terminal transfers). The information desk ‘customer advisor’ was extremely rude when I asked him to call my airline I was connecting with to advise I was running to checkin, after a late arrival and clumsy route between airlines. He told me “ They won’t care.” On pressing him to call for me he said “I’ve been working here 10 years and the answer’s no!” I missed my connection, which was the last flight to London. FRA was suffering workers strikes the following day and 90% of flights were cancelled, so I got the train to Düsseldorf and a flight home from there. I will never again attempt to connect through Frankfurt (or fly there) if I can possibly avoid it.