✅ Verified Review
| My wife and I arrived from Singapore 80 minutes prior to the departure of our flight to Manchester UK. Our boarding passes, issued by Singapore Airlines, showed the Gate Number as B24 so we proceeded to there immediately checking every Departure screen as we passed, every one showed the Gate Number as B24. Whilst sitting at the Gate for a while and hearing nothing but announcements for a flight to Istanbul which was late, I checked via the internet and discovered that the Gate had been changed to Z15, I went to the desk and asked a) what was the correct Gate and b) where was Z15. The lady at the gate confirmed that there had been no announcements and had to call the Airport Admin Office, not Lufthansa, to discover the correct gate, after some five minutes she confirmed that the Gate was indeed Z15 and gave us brief directions as to getting there but suggested that it was too far away. My wife suffers from Arthritis so I ran ahead and eventually made it to the Gate with little time to spare. Security at the Gate told me to sit and catch my breath, I'm 70, prior to going back for my wife which I did and she would pass the Hand luggage through the Security Scan (the third time since we arrived in Frankfurt Airport). Returning to the Gate we discovered that the flight had left already as they have to be airborne prior to a curfew time. We were directed to the Lufthansa Service Desk, another journey, the length of the airport, after waiting some 30 minutes we were finally able to explain to someone what had happened. Lufthansa said that it was the Airport that changed the Gates and that they had no control over it, however they issued us Boarding passes for free flights the following morning and called a hotel for us to see if they had a room at a slightly reduced rate which they did. There was a free Shuttle bus to and from the hotel. The following morning, prior to leaving the hotel, we checked on the Frankfurt airport Website for the Gate Number, it said B22 which was different from the one on our Boarding Passes, ie B26. Upon arrival at the airport the Departure screens were showing a third gate number, B30, checking at the desk we discovered that the number on the screens was correct. Prior to our departure we checked the Gate No on numerous occasions and it remained the same. We explained to the person at the Gate what had happened the night before and also the three Gate numbers that morning, he laughed and said that it was always happening at Frankfurt Airport, very seldom did the first Gate notification ended up being the Gate the departure was from. My thanks to Lufthansa for issuing us with tickets for the following morning and for finding us a hotel but as for the airport and its organisation I'd choose any other airport than them in future.