Frankfurt Main Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 438 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
5/10

Frankfurt Main Airport customer review

(United States)

Arrived on Singapore Airlines flight from JFK. Airport is huge requiring long-walks to reach immigration. Also had to walk for good 10 minutes in order to reach my departure gate on the return. Having said that airport is highly functional with courteous immigration agent and check-in agents as well. Information booth is visible with helpful staff. Also Frankfurt Main does have plenty of natural light being an easy 11-minute train ride to Frankfurt's downtown main train station. All in all in spite of its giant size-it is a pleasant and functional airport to travel to and from or connect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Frankfurt Main Airport customer review

(Australia)

Had a quite positive experience this time at Frankfurt Airport. Arrived with Singapore Airlines and did not have to catch a connecting flight only go through passport control and customs. Immigration took only a couple of minutes luggage was already circling on the belt and within 30 minutes from arriving I was outside the airport and in Germany fastest clearance ever. Was particularly charmed by the luggage trolleys that can ride with you on the escalator. Not by the uniformed lady who barked at me though when I took the trolley inside the toilet. Since I do not have the option of leaving luggage unattended outside the toilet I do not understand her agitation - but that is only a minor detail I could ignore the rest of the experience at FRA was all good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(Netherlands)

Schiphol-Riyadh transfer (Lufthansa flight) leads to a crazy route. First the passport control inside the airport because going from to outside Schengen - not enough gates no structure in waiting lines chaos where to stand delay 10-25 minutes! Then internal (already being in the airport) additional bag scanning so additional 10-20 minutes delay. Then walking long distances 3 floors stairs down and up again - or waiting long for a lift - then at the gate no direct access to the airplane but bus transport - 10 minutes drive at least - waiting for airplane and other traffic at crossing on the airfield - walking through cold and rain from bus to aircraft.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Frankfurt Main Airport customer review

(Canada)

Arrived from Toronto on Air Canada at 7am. B gate area clean and quiet. Staff pointed us in direction of A gates. Long walk with poor signs. A area was overfilled with few places for food and insufficient toilets. Security and Passport checks fast but security agents seemed to help German speaking passengers through much faster and with a smile versus our group which received stares and barking from security personel. For passengers on Lufthansa and it's partner airlines you will be fine.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Frankfurt Main Airport customer review

(Greece)

Extremely depressing low ceilings artificial light. Flow of passengers inconsistent with logic.I t seems to have a derelict atmosphere and is not fitted to be a Star alliance hub. On the plus side nice food courts and upscale shops. And of course Terminal 2 -welcome to the future of travel and what I call a nice luminous and well designed terminal. Overall the airport is in serious need of major overhaul
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Frankfurt Main Airport customer review

(Japan)

I used this airport for the first time as a transit passenger. On the outward trip the flight landed at B gates and the trip to Amsterdam took off from B13. I had to pass through passport control and security check but was ushered through the section for Business Class passengers and so avoided much queuing. The relative absence of signs and the general layout seemed confusing especially compared with an airport like Osaka Kansai which I regularly use. On the return trip however the plane landed at one of the remoter gates in Terminal A. On the way I asked at the information desk in English and the lady kindly answered in very flawless German that I had to go through a tunnel. Since the shuttle was not operating the walk from this gate to B26 was easily as long as at Schiphol where I had just come from. The Business Class lounge was not far from the gate and the facilities were reasonable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Frankfurt Main Airport customer review

(Germany)

Had to use Terminal 2 the other day. Crazy transportation concept: you can take your luggage trolley up the escalators to the platform for the inter-terminal train but they won't allow you to take the trolley into the rail cars! The gate for my flight was not shown in the check- in area despite the fact that the incoming flight had arrived and docked some 1 hour earlier.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Frankfurt Main Airport customer review

(Italy)

Used the Lufthansa dedicated terminal what a world of difference! Connecting to another terminal or even another satellite isn't exactly the best experience an improvement of services is to be expected since the airport is currently under refurbishing. Restrooms and travel services will hopefully improve as many small things are up to the individual politeness of the staff of each shop inside the airport. Will rather choose Munich when flying Lufthansa again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Frankfurt Main Airport customer review

(United Kingdom)

BA flight to Heathrow at 07.25 from terminal 2 - no business lounge open in the terminal - is this Leeds/Bradford or an international airport? Security staff rude and miserable - I'm not happy to be up at that time of Saturday either but I can still smile. FRA is always being held up as some big threat to Heathrow but give me T5 anytime - Frankfurt is a very poor ambassador for a friendly country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Frankfurt Main Airport customer review

(Venezuela)

FRA airport it is a big airport and a main airport to interconnect around the world. I use this airport as my interconnecting airport between North/South America with Middle East and Asia and I find it easy to get around good sign postings very polite and helpful staff everywhere. The facilities shops and restaurants are more than sufficient and with a wide variety.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no