✅ Trip Verified
| On March 18-19, I was flying (Lufthansa) from Houston to Bilbao via Frankfurt. The incoming flight from Frankfurt to Houston was late; so, our flight from IAH to FRA was delayed too. As a result my connection time in FRA was shortened from the expected 1h 40min to about 1h. I could make it still, if not for two stupid things that they have in place at FRA. First, they make you go through the border control even if FRA is not your final destination within the EU. Second, once you are through that border control check, you must go through an additional security check. And that is a total disaster. I wasted an unbelievable 1h and 45 minutes in that line! Nobody of the numerous Lufthansa personnel and FRA personnel passing by that line stopped and offered us help or advice. Apparently, huge lines to security checks are totally normal at FRA. When I finally got to the hall with security scanners and personnel, only two of the three scanners were working, and while I was going through the check they shut the second one down! (Likely, as a result of that, my colleague who was standing in that same line few meters behind me wasted nearly 3 hrs in that line!). There were a total of 20 airport personnel in the security check hall at that time and only three of them were (kind of) working. All others were on a typical "Italian strike" - standing along the perimeter and doing exactly nothing. The "security check" itself was a total joke: there were no signs of items allowed or prohibited, no oral instruction from the FRA personnel, they did not really pay any attention to what was in our bags. Compared to the security check that we went through in Houston (quick, professional, polite, thorough, efficient) this was a complete disaster. When I complained to one of those "hardly working" FRA personnel about my wait time, he said "Thank you" in response. Needless to say, I missed my connection. To rebook, I had to stand in yet another line for 30 min or so. And, then was a 6 h-long sitting in a Lufthansa business class lounge (overcrowded, understaffed, with poor selection of foods) and waiting for the next flight to BIO. Needless to say, that certainly was not the experience I expected when paying Lufthansa $6K for my ticket.