Frankfurt Main Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 534 reviews
4/10
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2/10

"Avoid Frankfurt airport like the plaque"

(United Kingdom)

Not Verified | Arrived from Canada on an Air Canada flight and had to transfer to another Lufthansa flight in another terminal. Both my wife and I had to go through security and move to the other terminal, Firstly the queues for security were really bad and eventually I found out that there were too little security staff for the quantity of checks they were doing (well above and behond what a security has to be). Checks were made thoroughly on everything, laptops, cameras, Ipads, batteries, mobile phones, charging leads etc.., they asked to switch everyone on and they then checked the functionality. Then they had to be put back into bags and they all went through the x-ray machine, At this point I was asked to go through scanner, which in my case went off. A security guard then frisked me and found I had left my wallet in my pocket and was asked to remove it, plus my handkerchief. He check them both visually and then started shouting why I hadn't sent them through the conveyor. He then put them thorugh the conveyor, by now he asked me to remove my shoes and socks and put them seperately through the conveyor. He was very condescending, arrogant, loud speaking, who be-llittled me. By this time my blood pressure was rising rapidly. Then I said I have been through security in Canada, then his voice went up again and said 'this is Germany and we do things properly and thoroughly'. Eventually it took us over an hour to get through, then when we arrived at our terminal gate, we were asked if we would like 250 euros each for our seats as they have over booked. Basically I have travelled extensively through the world and this was by far my worst experience. Avoid Frankfurt airport like the plaque.
Experience At AirportTransit
Date VisitOctober 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

"airport is neat and clean"

(Germany)

Not Verified | This is one of the biggest airports I have seen. The airport is neat and clean. But I had the first ever experience of using a luggage trolley with a Euro coin. So without using a coin it's not possible to use luggage trolley. The airport has a very big runway and also several terminals. For connecting terminals there are shuttle services. Immigration service is very fast.
Experience At AirportArrival Only
Date VisitOctober 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"difficult to rate"

(Germany)

Trip Verified | Frankfurt airport is difficult to rate because it depends from where to where you have to transfer exactly and which terminal you have to use. Lufthansa and Star Alliance use Terminal 1 while most of other airlines use Terminal 2. Begin of last year I flew Lufthansa HAJ-FRA-IKA. The aircraft had an outside position and for transfer I needed to do security check again. I had 90 mins transfer time and almost missed my connection flight. This time I flew HAJ-FRA-MIA and it took me only 10 mins from one aircraft to the other. Terminal 1 check in area is quite outdated and old fashioned. After check-in you find a shop and restaurant area. Shops and restaurants are ok, but that area is often busy. From there you go to the different areas. The Schengen area is a like a long corridor with sometimes long ways. Some restaurants or food stalls in between, but atmosphere is not nice. The new area for US flights is modern and have a much better atmosphere. For arrival it was a bit messy. They have E-gate for EU citizen and manned booth for non EU-citizen. Unfortunately the E-gates havent been accesible as a long queue of non EU-citizen block the way. Terminal 2 is not so busy, newer and overall more convenient. Disadvantage is that you have to transfer by bus or people mover when arriving by train. Upstairs in check in there are some restaurants and shops. After immigration you find more of it, some shops have a really good choice. Security check will be done at the gates. I recommend Terminal 2 but Terminal 1 only limited.
Experience At AirportDeparture Only
Date VisitNovember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"totally disinterested in helping you"

(Italy)

Trip Verified | Frankfurt Airport is like a maze with rude staff, totally disinterested in helping you. Staff attitude was totally different with German people and foreign people. Probably one of the worst airports (between bigger airports) I have ever been and - being able to choose - I would never travel through this airport again. Lounge was old and difficult to reach.
Experience At AirportTransit
Date VisitJanuary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"security check is inefficient"

(France)

Not Verified | My review is mainly for the terminal 2. The shuttle bus interval is too long resulting a crowed bus. The bus itself lacks luggage shelves. The men's room is not clean. The tap sensor is of poor quality or poorly tuned, you have to put one hand in front of the sensor while washing the other. The arrival gate is directly in front of the departure security check queue. The security check staff is inefficient, often chatting among themselves. You don't have the tray ready for preparation, you need to fetch the trays yourself and hand them to the security guy to put your stuff. And even that they can get it wrong. It's understandable to help the first time flyers or if they have different rules than the other airports, otherwise just put the trays at the end of the queue and let the passengers help themselves. Taking off shoes is also required, but even at CDG they'll give you a plastic to wrap your feet, but here you'll have to walk on your socks or bare feet for some. There are not enough seats for people waiting at the boarding gate.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"airport has become dysfunctional"

(Thailand)

Trip Verified | This airport has become dysfunctional and compares very poorly with the likes of Amsterdam, Munich and Vienna (even Rome). It's disturbingly similar to Paris CDG. It has very poor signage, a confusing layout, "mystery tour" transfers between terminals, zero help desks. I'm an experienced traveler and I find it very confusing, so pity those who are first-timers or speakers of a language other than German or English. After traversing the entire length of the building looking for directions or help, without success, I was forced to ask directions from an airline desk (Condor, with whom I was not flying). Fortunately the charming lady on the desk gave me clear directions and when I reached the transfer point (many twists/turns, ups/downs to reach it) there were 3 staff members wearing "Ask Me" badges, happily chatting among themselves, pity they didn't spread out and try to assist some of the confused customers. The experience in FRA was poor and I would avoid it in future if there is a viable alternative.
Experience At AirportTransit
Date VisitDecember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Avoid this airport if possible"

(Germany)

Trip Verified | Avoid this airport if possible. Lots of flights at outside position, crowded buses that do not bring you directly to the baggage area, instead you still have to walk a lot through the airport. Security is a mess - even at "fast Track" it takes quite some time.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"extremely rude and obnoxious"

(Canada)

Not Verified | Gate B officers and security check are extremely rude and obnoxious. Threw away all the medecine bought at their airport. Rude, rude, rude with the way they ask you to open the bag. I have heard these comments before but just experienced them. No manners.
Experience At AirportTransit
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Avoid the airport if possible"

(Germany)

Trip Verified | They don’t have their security control processes in order. Independent from a number of people there are only a few lines open and inexperienced staff are used. There are too few positions at the gate, so half of the planes are leaving from an outside position by bus. Avoid the airport if possible.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"air conditioning on full blast"

(Spain)

Not Verified | Having landed on a flight from Lanzarote on the 6th december 2017 we were boarded on to busses where we were overloaded by far. As the temperture was minus (not a problem) we were then driven in to the airport. The problem was the bus driver put the air conditioning on full blast on high heat (not a good move). We had a glass panel between him and us and everyone on board the bus was frantic over this situation. One man started shouting to see if he could be heard. We were almost at the terminal when the driver got the message and turned the heating off. Management and training must see to this problem. With such a volume of people every day to deal with I beg you to wake up. I write this complaint as I had a full on panic attack before I left the airport to start a few days holiday.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes