Frankfurt Main Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 438 reviews
3/10
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3/10

"worst airport Security System"

(Switzerland)

Trip Verified | The worst airport Security System in Europe - inefficiency of the setup and not friendly staff. Therefore unable to access the food court or duty free.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"very rude security staff"

(United States)

Not Verified | We were connecting from AA to SAS. There was minimal signage, barren marble corridors, and very rude security staff. We had to ask 4 people for directions and then ended up having to go through a humiliating security experience. Then the train system to the other terminals had absolutely no information as to what airline was in Terminal A, B, C or Z. We had no idea where to get off for SAS. I finally got off at a stop and asked someone. In the matter of 45 minutes I was drenched in sweat. I will never connect through FRA again.
Experience At AirportTransit
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"security staff were rude inefficient"

(United Kingdom)

Trip Verified | Security took approx 45 mins at gate D17 and missed the Ryanair flight to Stansted. The security staff were rude inefficient and frankly lazy as only about half of them were doing anything until the last 5 mins when it was too late. To add insult to injury the flight arrived 20 mins ahead of schedule. Cost £250 to get back same day on BA to London City. Some people had young kids with them. To add insult the WiFi here might be free but hardly functions and I could only get 3G which no doubt everyone else was using. There are no restaurant clusters just the odd cafe spread around the airport and there are not enough trains to the city. Will avoid using this airport.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"overall poor behaviour"

(Switzerland)

Not Verified | Security staff are rude and seem to be performing a gymnastic act with the security trays containing people's stuff. They casually toss, spin, shove these things around even though there are sometimes fragile items like laptops sitting in them. Just overall poor behaviour. The rest of the airport was OK.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"rude and officious security"

(United Kingdom)

Trip Verified | Worst airport ever. With all the negative reviews you’d think they would do something about it but no. I am a regular business traveller and unfortunately have an office in Frankfurt so have to use this airport but they are certainly the most rude and officious set of security personnel I have ever encountered. Shouting and growling at you, making the security check a terrible experience. Interesting to compare against London City Airport, my departure airport, where the staff are so efficient and helpful and appear to try and make the security process as painless as ever. Frankfurt Airport - listen to the complaints and do something about the customer service of your staff. We are not cattle!
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"unhappy and bad tempered staff"

(United States)

Trip Verified | Transfer at Frankfurt combined with their strikes for security staff etc - complete and utter chaos and not at all German efficiency. The directions here at T1 Frankfurt are terrible and the airport is like a maze with a mix of old and newer parts. Queues, queues and very unhappy and bad tempered staff. Will avoid Frankfurt in future for transfer.
Experience At AirportTransit
Date VisitApril 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst experience ever"

(United Kingdom)

Trip Verified | Frankfurt Main Airport is the worst experience ever. Having been re-routed through FRA to UK, I was required to land, collect bags in order to connect. At passport control, having been first off the plane, I was redirected about a quarter of a mile to a different checkpoint that had only one operator and a single queue with a plane load in front of me. I walked back to the original control gates and sailed through those in under a minute- but only after a long, stressful and hot walk. Baggage carts cost a Euro, but the card readers don’t work, so if you don’t have a coin you must carry your bag. Carts cannot be taken everywhere (including the transit shuttle between terminals, and many lifts) so you have to keep re-renting them. Lifts don’t cover all levels in the terminal so you have to exit one lift and cross to another to complete a journey to the top floor (terminal transfers). The information desk ‘customer advisor’ was extremely rude when I asked him to call my airline I was connecting with to advise I was running to checkin, after a late arrival and clumsy route between airlines. He told me “ They won’t care.” On pressing him to call for me he said “I’ve been working here 10 years and the answer’s no!” I missed my connection, which was the last flight to London. FRA was suffering workers strikes the following day and 90% of flights were cancelled, so I got the train to Düsseldorf and a flight home from there. I will never again attempt to connect through Frankfurt (or fly there) if I can possibly avoid it.
Experience At AirportArrival Only
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

" will avoid using Frankfurt"

(United Kingdom)

Trip Verified | Absolute disgrace. Unfortunately had to transit on a journey from Miami to Birmingham. First of all it is quite a trek from Terminal Z to Terminal B. Thankfully we had nearly four hours between flights. On arrival at Terminal B we were directed to an alternative security check because the queues were shorter. After standing in line for 20 minutes we were advised that the machine was ‘kaput’. Back to the original security check area where the queues were absolutely horrendous with many very stressed passengers whose flights were boarding. After another wait of some 30 minutes we eventually cleared security. Our next transit flight in Germany is in Munich, a far more civilised, pleasant and efficient airport. In future will avoid using Frankfurt whenever possible!
Experience At AirportTransit
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"rude, inattentive, and officious staff "

(United Kingdom)

Trip Verified | We were going Lufthansa from Birmingham out to China and back. Going out Frankfurt they lost our bags. Coming back they took over one and a half hours to go through security at Terminal B with the result that people were missing flights. It was an obvious go slow with rude, inattentive, and officious staff deliberately delaying passengers. There were 13 scanning machines available but only two operational and in those each passenger took 5 minutes to go through. Disgusting treatment. Worst I have ever seen anywhere in the world. Got on the plabe back to Birmingham and the captain announced that although the passengers had made the flight no ground staff were available to load the bags so we waited another 20 minutes until some loading crew could be sent to load the plane. Ridiculous.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Very impressed with this airport"

(United Kingdom)

Trip Verified | Very impressed with this airport. Luckily we came at a quiet time (4pm with flight at 6.30pm) but it’s very clean and tidy, helpful people in most areas wearing red jackets. Quick monorail between terminals and a lot of options in terms of food and shopping. Honestly very impressed, the only issue is I am flying Ryanair and they are awful. Good signage and it’s seating areas / smoking areas are cosy and nice!
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes