✅ Trip Verified
| Frankfurt Main Airport is the worst experience ever. Having been re-routed through FRA to UK, I was required to land, collect bags in order to connect. At passport control, having been first off the plane, I was redirected about a quarter of a mile to a different checkpoint that had only one operator and a single queue with a plane load in front of me. I walked back to the original control gates and sailed through those in under a minute- but only after a long, stressful and hot walk. Baggage carts cost a Euro, but the card readers don’t work, so if you don’t have a coin you must carry your bag. Carts cannot be taken everywhere (including the transit shuttle between terminals, and many lifts) so you have to keep re-renting them. Lifts don’t cover all levels in the terminal so you have to exit one lift and cross to another to complete a journey to the top floor (terminal transfers). The information desk ‘customer advisor’ was extremely rude when I asked him to call my airline I was connecting with to advise I was running to checkin, after a late arrival and clumsy route between airlines. He told me “ They won’t care.” On pressing him to call for me he said “I’ve been working here 10 years and the answer’s no!” I missed my connection, which was the last flight to London. FRA was suffering workers strikes the following day and 90% of flights were cancelled, so I got the train to Düsseldorf and a flight home from there. I will never again attempt to connect through Frankfurt (or fly there) if I can possibly avoid it.