Frankfurt Main Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 714 reviews
3/10
4 star Skytrax Rating
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4/10

"airport is large and confusing"

(Germany)

Trip Verified | We used this airport for an overnight transit, arriving on one airline and departing on another the next day. We prefer to avoid Frankfurt whenever possible but it is sometimes unavoidable. The airport is large and confusing, since check-in areas are scattered through the terminals and have the same numbering system as gates. Our arrival gate was a long walk from luggage claim and the luggage itself took ages to arrive on the carousel. Signage to the hotel shuttles from the arrivals area was inadequate: we twice had to ask a staff member before we could find the shuttle departure bay. Embarkation the next day went more smoothly, but seating in the gate lounge was very restricted. There are good eating options before security but nothing on airside.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Unbelievably long lines"

(United States)

Not Verified | Terminal 2: Competing to be worse than Heathrow. Unbelievably long lines. We arrived 3 hours before our flight and got to the gate 15 minutes before closure. Very few bathrooms, which were very small and therefore dirty. Not friendly for older and disabled persons
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
4/10

"offers a unique old-world charm"

(Germany)

Trip Verified |   Travelling these days can be a stressful affair, especially if one is in a hurry. Frankfurt Airport offers a unique old-world charm and much needed and unhurried security checks. It is not overloaded with distracting shops and food outlets vying for your attention, so can quickly choose what you need. This gives you more time to concentrate on getting to your gate. When you return to Frankfurt, this relaxed approach is also applied to collecting your baggage. It's not a rushed affair, so you'll have time to have a coffee and catch up on news or replying to texts you've missed while flying. First there was slow food, now there is slow travel, in this light, FRA is highly recommended.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"airport was understaffed, disorganized"

(United States)

Trip Verified | I travel to Europe often and I will avoid the airport in the future. This airport was understaffed, disorganized, difficult to maneuver. The limited staff must be overwhelmed because they were uncaring, It took two days to out of that airport after a canceled flight. More delays and missed flights occurred the second day.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"terribly inefficient process"

(Netherlands)

Trip Verified | Inefficient process. Terrible long wait. Old fashioned security machines. Still old fashioned plastic bags for “fluids”. Not even in most American airports is this practice anymore. My small sized deodorant was taken away as “too big”. If I have to fly thru Frankfurt I take one extra hour for security check here. But I prefer to avoid Frankfurt T2 if I can. Fortunately I have a choice, I can drive or take ICE train. Fortunately staff is polite and even apologetic about the terribly inefficient process.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"prefer to avoid this airport if we can"

(Germany)

Trip Verified | My wife and I arrived at Frankfurt airport after an overnight flight from Africa, and chose to stay at an airport hotel before our onward flight to Asia the next day. Signage in the arrivals area for the hotel shuttles was completely non-existent. We eventually found the departure bay for hotel shuttles on a lower level outside the terminal, but only an hour following our arrival and asking a roaming staff member (twice). The next day we noticed an information desk on the departures level, but no sign of one in the arrivals area, apart from a phone link (which didn´t connect when we tried it). One other negative: WiFi is only available by connecting to a hotspot and requires the passenger to have a German carrier. No use for those who have been living in other countries. Frankfurt airport is in case a notoriously maze, with multiple check-in counters scattered through both terminals, and confusingly designated by the same letter prefixes as the departure gates. We prefer to avoid this airport if we can. On the positive side, staff in the security check area were both competent and friendly. Although they did find reasons to take our luggage off the conveyor belt for inspection, they explained why, which enabled us to navigate checks at later airports with less trouble. Boarding went smoothly, and there was plenty of seating in the gate area. We also appreciated the notice before the security check that eating options would be limited on the air side, so we were able to make the decision to have breakfast before going through security.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Security Staff were rude, arrogant and most unhelpful"

(Ireland)

Trip Verified | Arrived to security approximately 8.00 to 9.00pm Thursday 14th September 2023 to make a connecting flight to Dublin. There were many passengers trying to make connecting flights at the time and only one security section was open to deal with everyone. The Security Staff were rude, arrogant and most unhelpful, openly laughing at peoples discomfort and appeared to take delight in ensuring that people would miss their connecting flights. ( Which many of us did ). I have travelled extensively both through Western and Third World Countries and have never had such a horrible experience. Do not travel through Frankfurt Airport during evenings as there is obviously staffing problems at that time. I will never travel via Frankfurt ever again. In stark contrast the Security Staff on duty the following morning, with sufficient security points operating, were efficient, professional and helpful.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the most badly organised security"

(Australia)

Not Verified | Waited in line at the B gate security for over an hour and a half to get to B20. Long queue with one security gate open when we got there. After about 3/4 of an hour they opened a second security gate. For such a long queue, why were more gates not opened? From what we could see, there are 13 security gates available, so why were they not opened, so people could get through in a timely manner. When we finally got through security, there was just as long line as when we first arrived. This is the most badly organised security that I have been through. We went through Heathrow airport to get on the plane to Frankfurt; easy as. Also, after the shambles getting through Frankfurt, we fairly sailed through Singapore Changi. Obviously the reputation of German efficiency doesn't apply to Frankfurt Main airport. Even going to Prague from the Munich airport around 7 weeks earlier was a breeze.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"I would avoid if possible"

(Germany)

Trip Verified | Security and baggage handling is still a mess. FRA Airport us more concerned about maximizing revenues than customer experience. I would avoid if possible.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Employees are rude"

(United States)

Not Verified | Absolutely the worst airport. Employees are rude and don’t understand the meaning of customer service, helpfulness, and kindness. I was having difficulty pulling up my boarding pass and the man at the gate said to me “if you don’t know how to use technology you shouldn’t be traveling. Believe me, I will never go through there again!
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no