❎ Not Verified
| I am a frequent traveller, but have been trying to avoid this airport for a while now as much as I can due to frequent flight delays and, in particular, rude, arrogant, borderline agressive security staff. Unfortunately, todays itinerary was not my choice and I had a connecting flight here. I have never previously taken the trouble to write a review or to complain, but the behaviour of security officers has worsened to the point where I believe somebody should intervene. I was supposed to reach gate A and went to security check in the fast lane. After having gone through the scanner, I was asked to take my shoes off, which I did and was checked. I asked if I could wait for my shoes in the cubicle and not standing on the cold floor due to health issues. The female security officer refused, but her male colleague who seemed to outrank her allowed it. So I waited. Before I got hold of my shoes, another female security officer arrived and started shouting at me to move on. I tried explaining why I was still there, but she would not listen and pushed me out. I said I was not supposed to stand on the cold floor, even specified why, but she continued shouting, said that I was in Germany and in Germany I was not allowed to stand there, then was joined in that by the other female colleague. I asked for their names, they refused to give them. Luckily, the formerly mentioned male colleague got hold of my shoes in the meantime and helped me get out of the situation. I was not violating any security rules, was not rude and was not refusing to cooperate, but was basically assaulted verbally by two ladies in a bad mood for no reason at all. Five minutes later, at the passport control, almost identical behaviour by the police officers. There was no one waiting in line, so I approached the counter with the light EU citizens on. Then I noticed the female police officer was eating. She waived her hand at me to go back. I apologized and said I only approached because the light was on. She switched it off, and in the meantime, her male colleague from ‘all passports’ shouted that I should go back and wait, that his colleague was writing a report (no, she was eating), and then come to give my passport for inspection to him. He was actually entering his cubicle at the time, putting his sweater on and basically could not even hear what I said to his colleague, so I do not know what he assumed. I went back three steps, then came forward and gave my passport to his colleague who was the only fully clothed person there not eating. The other one then shouted: I said here. This is Germany. We do things right here! St this point, I stopped being polite, told him that his job description also included manners and he should watch his behaviour. He said: Whatever. I was told twice within the span of 10 minutes that I was in Germany, and therefore should apparently be quiet, follow orders and stand where I am told. As far as I know, the time machine still hasn't been invented and the era where this was the case is long gone. Somebody should have a serious chat about that with security staff at this airport.