Frankfurt Main Airport

✅ Trip Verified | Awful airport. So many queues, too many security check points. I had to queue twice for one of these lines because a security personel forgot to stamp my boarding pass. Easy to get lost in because not a lot of signage, and once you’re in a terminal hall there’s no place to find your connecting flight info unless you walk out to the main hall. Only one charging station, which is also in the main hall.

Not Verified | The good aspects (clean and refurbished, good shops, nice looking coffee places and potential to be a good Senator lounge) are eradicated and irrelevant if you struggle to get to them. The struggle/barrier is due to probably the worst security queue shambles I have witnessed in years. The airport had (at 4pm, 13/09/2018) endless lengthy queues for security. This was made worse by (unbelievably) shutting further lanes as the queue lengthened. The experience was perhaps the slowest moving and hopeless security process I have witnessed for sum time. Even the supposed Fast Track Star Gold was anything but 'fast' - taking 30 minutes. As its all so slow, the process gums up as people close to missing flights have to jump the queue. Then others get delayed going through and then get late too and create more (needed) queue jumping. I never thought I'd see an airport security process worse run than New York, but Frankfurt has managed to take that crown. (At least the Frankfurt staff were polite, no doubt under considerable pressure as there clearly are not enough of them or machines).

Not Verified | I like to fly fra for US and european destinations. Clean, organized, short waiting time at checkpoints. However I was astonished when I flew to Mumbai from c gates terminal 1: unorganized, endless queues, contradictory or absent guides and marks, personnel evidently overloaded and at the edge of unfriendliness. Wifi only per registration.

Not Verified | Passengers in transit have to go through security checks - all alcohol bought at the departure airport had to be put in the bin! An hour lost for queue through security checks even though we were in transit! Staff ignored us when we asked to be fast-tracked so we dont miss our connected flight! Rude and unprofessional staff, chaotic and overloaded airport to be avoided if only possible! Never again! My worst experience!

Not Verified | Probably the worst airport in Europe. I didn’t check the ticket that my secretary booked for me and didn’t notice that I had to go through this structural absurdity. Since, I consider to either fire her or spoil her coffee with Tabasco for at least a month. Flights are always late or connections are inefficient. They made us wait in the plane for one hour in Wroclaw because Frankfurt controllers don’t provide any authorization. It’s like there’s a constant storm over Frankfurt. In one word, avoid Frankfurt by any means, better to take a bus or a boat. Thank you Germany for your Deutsch Qualität, but you know what, keep it for yourself.

Not Verified | Not one of the best experiences! Having lived in Frankfurt years ago, I well remember the original terminal, which functioned very well, however when flying back to Finland the newer Terminal 2 was used. Having checked the check-in counter number carefully, it was not east to find, in fact it was touched away in a corner, with no obvious signage. I have always been critical of London Heathrow, but at least their signage is clear and continuous, something Frankfurt could learn from, in addition the air conditioning was awful, unpleasant and virtually non existent. The public toilets were, from what I experienced awful, filthy and lacking products, it is as though they have never been checked. Security was slow, with dated equipment, quite a contrast from leaving Helsinki, where it was quick, courteous and certainly the most up to date technology. Perhaps the management should look at these comments, as I am certainly not the only one to be disappointed with Frankfurt am Main airport.

✅ Trip Verified | To go from the gate to the airplane, the personnel requested us to wait in a bus. Wa have been waiting for 15 minutes in a tunnel where air circulation was not working (or working very poorly). The bus had its doors open and we were breathing for 15 minutes rejected air from cars, buses and other means of transport using that tunnel. One lady (passenger) was feeling bad and was about to fall down.

✅ Trip Verified | We departed from Frankfurt airport, flying to New Zealand via Singapore. We had a rental car for the duration of our 4 weeks stay and pick up and drop off are easy! My gripe is that there are no trolleys available immediately where you drop off the car. When I finally found the trolleys there is a €1 charge which can only be paid by credit card. These trolleys should be free of charge as for example in Singapore and many other airports around the world. There should be more food and beverage outlets near the Gates.

Not Verified | If you have to make an stop-over, awoid this airport! At least towards the evening. As delays at the huge airports are quite normal, the delay was known beafore the departure, and the stop-over is in Germany, there is no reason to worry - I thought. Lufthansa arrived to Split 2 hours later, picked us up, flew us to Frankfurt and basically left passengers wandering around discovering airport at night together with another several hundred travellers from different delayed planes. It seemed that the ground personnel is just as lost at Frankfurt airport as we passengers. But they still give you the direction, only in different directions. And curiously annoyed, untypical for Germans as I know them. Instead of Lufthansa 'transfer and information desk', as announced in the airplane, you should figure that your destination is actually by one of the the check-in's at lobby A. At the end of the second hour of standing in the second mega-line with hundeeds of people that lost connection flights, polite receptionist explains this is the every day situation unless Sheraton is fully booked. I was even lucky! And ground personal is probably annoyed because of the chaotic organisation and the same every day business with lost passengers. No choice for both parties, service users and employees.

Not Verified | Horribly unprofessional and disrespectful staff. After asking a question at the desk about checking a bag the gentleman rolled his eyes and called the next customer. Never received this type of treatment from American Airlines.