Frankfurt Main Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 412 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
3/10

Frankfurt Main Airport customer review

(United States)

I went through the Frankfurt airport (FRA) on my way back to the US on January 18 2010 after new security procedures were in place and it took an average of 2 minutes per person in line to get through security. When I arrived at the security line about 6 or 7 people were in front of me and it took 15 minutes to get through. They now open and search every bag and I had a pat down search because I set off the alarm even though I had less metal on me than I have had at any airport before (glasses wedding ring and trouser clasp and zipper were all the metal I could think of). I originally had 1 hour 50 minutes scheduled between flights at Frankfurt but that was cut to 1 hour because of weather delays. I almost missed my flight and now I will try to never have less than 3 hours scheduled for Frankfurt. For those who have not connected through Frankfurt on their way to the U.S. you do not need to claim you checked bags in Frankfurt they just go onto the next plane. But you will need to go through security and a passport check on your way from a regional flight to the US. flight. You also are carried by shuttle from your regional plane (at least for some) to the terminal so everyone waits for the last person. That is another reason for why you would want more time for your connection than you would need at most larger US airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Frankfurt Main Airport customer review

(France)

Terminal 1 at Frankfurt is huge and seriously in need of a re-vamp. Low ceilings with little natural light and not many outside views. Typically efficient German service from check in to boarding. But very little charm. Long term car parking at terminal is very expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(Australia)

Terrible. Unfriendly unwelcoming confusing and unattractive. The size I can deal with the masses you expect but is it so difficult to find some friendly people or a little professionalism to staff the airport with? The general attitude of "it's not my problem - ask someone else" covers the gamut from gate staff through to check in. Germany - this is not how you want to leave an impression on your visitors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Frankfurt Main Airport customer review

(Australia)

Transited from a Schengen country to international (MXP-FRA-SIN) with Lufthansa. Passed all the shops in the Schengen zone thinking I would get through passport control then shop duty free. However once through security and passport control international travelers are left with a single (small) duty free store a coffee shop and news stand that were both closed. Once really expects more and it doesn't match the experience of other international hubs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Frankfurt Main Airport customer review

(United States)

Arrived on Singapore Airlines flight from JFK. Airport is huge requiring long-walks to reach immigration. Also had to walk for good 10 minutes in order to reach my departure gate on the return. Having said that airport is highly functional with courteous immigration agent and check-in agents as well. Information booth is visible with helpful staff. Also Frankfurt Main does have plenty of natural light being an easy 11-minute train ride to Frankfurt's downtown main train station. All in all in spite of its giant size-it is a pleasant and functional airport to travel to and from or connect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Frankfurt Main Airport customer review

(Australia)

Had a quite positive experience this time at Frankfurt Airport. Arrived with Singapore Airlines and did not have to catch a connecting flight only go through passport control and customs. Immigration took only a couple of minutes luggage was already circling on the belt and within 30 minutes from arriving I was outside the airport and in Germany fastest clearance ever. Was particularly charmed by the luggage trolleys that can ride with you on the escalator. Not by the uniformed lady who barked at me though when I took the trolley inside the toilet. Since I do not have the option of leaving luggage unattended outside the toilet I do not understand her agitation - but that is only a minor detail I could ignore the rest of the experience at FRA was all good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(Netherlands)

Schiphol-Riyadh transfer (Lufthansa flight) leads to a crazy route. First the passport control inside the airport because going from to outside Schengen - not enough gates no structure in waiting lines chaos where to stand delay 10-25 minutes! Then internal (already being in the airport) additional bag scanning so additional 10-20 minutes delay. Then walking long distances 3 floors stairs down and up again - or waiting long for a lift - then at the gate no direct access to the airplane but bus transport - 10 minutes drive at least - waiting for airplane and other traffic at crossing on the airfield - walking through cold and rain from bus to aircraft.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Frankfurt Main Airport customer review

(Canada)

Arrived from Toronto on Air Canada at 7am. B gate area clean and quiet. Staff pointed us in direction of A gates. Long walk with poor signs. A area was overfilled with few places for food and insufficient toilets. Security and Passport checks fast but security agents seemed to help German speaking passengers through much faster and with a smile versus our group which received stares and barking from security personel. For passengers on Lufthansa and it's partner airlines you will be fine.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Frankfurt Main Airport customer review

(Greece)

Extremely depressing low ceilings artificial light. Flow of passengers inconsistent with logic.I t seems to have a derelict atmosphere and is not fitted to be a Star alliance hub. On the plus side nice food courts and upscale shops. And of course Terminal 2 -welcome to the future of travel and what I call a nice luminous and well designed terminal. Overall the airport is in serious need of major overhaul
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Frankfurt Main Airport customer review

(Japan)

I used this airport for the first time as a transit passenger. On the outward trip the flight landed at B gates and the trip to Amsterdam took off from B13. I had to pass through passport control and security check but was ushered through the section for Business Class passengers and so avoided much queuing. The relative absence of signs and the general layout seemed confusing especially compared with an airport like Osaka Kansai which I regularly use. On the return trip however the plane landed at one of the remoter gates in Terminal A. On the way I asked at the information desk in English and the lady kindly answered in very flawless German that I had to go through a tunnel. Since the shuttle was not operating the walk from this gate to B26 was easily as long as at Schiphol where I had just come from. The Business Class lounge was not far from the gate and the facilities were reasonable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no