WOW air

Toronto to Berlin via Keflavik. Have flown on Icelandair for a holiday in Iceland and couldn't say enough positive things. Thought WOW Air would be the same friendliness etc. minus the food and entertainment. Obviously it is a discount airline so I expect to get what I pay for. Paid for extra leg room and got at the front of the plane which was great. Totally didn't realize that water wouldn't be served, but I always travel with my own thank goodness. I was sorely disappointed in the service manner of the stewards. This airline would do better to have robots running it. Not a friendly face or smile to be seen. I couldn't believe that in a service industry these people were allowed to be so dull. This discount airline is going to give Iceland a very bad reputation. First leg of approx. 5 hours the stewards would not discipline a rowdy group of young people ordering drinks a mile a minute. Wouldn't have cared if this had lasted an hour or two but enough is enough. Nobody could sleep.

✅ Verified Review | Flew WOW air from San Francisco to Keflavik. It wasn't a terrible flight, we were boarded quickly and departed the airport quickly. I had the premium package which included checked luggage and XXL leg room and a meal/free drink. This package was with it as it can be expensive to add things individually. The staff weren't overly friendly but they weren't rude. The food wasn't great it didn't taste like anything. We arrived to Keflavik on time. They didn't turn off the cabin lights the whole flight and it was very warm during the flight to the point of nearly sweating. Otherwise my legs hurt and they let me stand up and just chill as long as I wanted.

✅ Verified Review | WOW is right. Emotional trauma, stranded and $3,500 to get to destination. Budget airline treated us like budget cargo not human beings on our journey to see my elderly mother who was very sick - march 2017. Maybe WOW was oversold and took our seats on a costly random pretext and were then caught in the middle when we showed up with boarding passes. Maybe their San Francisco ground staff were just incompetent and their management decided to be unaccountable. Whatever the reason for denying us passage you could not make this up. We made our connection arriving in SF from Seattle on Alaska which was delayed due to weather. In Seattle WOW told us via phone from Iceland after confirming it with management to leave our bags in SFO and claim them later so we could make our flight to the UK. We arrived in time - we would claim them later and actually we were prepared to never see them again due to the seriousness of the trip. But in SFO the WOW gate agent refused to let us board unless we checked our bags from another airline. This was not an international flight and TSA and Alaska Airlines did not require bag collection and both plus WOW themselves said leave them as they were the other side of security and would be kept until claimed or disposed of as lost. I told gate agent why it was critical to board and we would claim bags from the other airline later. "Go get your bags now!" I asked if the flight would wait but all the agent would say gruffly is "We are boarding!". We were ordered to get the bags even though the check in counter was obviously closed The WOW manager then spoke to someone at the closed desk to tell us to bring the bags through TSA passenger check point?! Of course after going back through the long security line we were turned back by a TSA supervisor who could not believe that WOW had told us to bring suitcases through the passenger security line. Needless to say having sent us on this futile mission quite unnecessarily the plane left without us. The WOW manager came up from the gate and told us you should not have followed our (WOW's) advice. She left us stranded. No offer to put us on the WOW flight the next day. It would have cost them nothing. It cost us everything we could muster up financially. We had to pay 3,500 one way from SFO to our destination on another airline. We filed a complaint with WOW. After weeks of waiting WOWs only response was the baggage check in closed an hour before the flight - I'm not sure they even read the complaint.

✅ Verified Review | Newark to London Gatwick via Keflavik. I probably won't fly WOW air again. I understand their business model, and I expected nothing more than to get to London and back for a low price. But the physical discomfort wasn't worth the great price. WOW did fly me to London and back in a timely manner, which is saying something. But the add-on price for choosing your seat (I think it was $50) was just unconscionable price-gouging, and I wouldn't do it. I'm sure that allowing a customer to select a seat on line costs the airline pretty much nothing. And if you don't pay the $100 round-trip to select a seat, you're going to be miserable. Maybe even if you do select a seat. I have been on many types of aircraft and many different airlines. I don't think I have ever been on any flight, anytime or anywhere, where so many seats were crammed onto the plane and so little room was available. On all four legs of the flight, WOW put me in a middle or window seat, which was extremely confining and made me feel imprisoned. This was complicated by the people next to or in front of me, who reclined their seat or spread out where no spreading-out was really possible. I just have never been so physically uncomfortable on any flight ever. If you pay to choose a seat, you can be slightly less confined, but then your bargain ticket is not a bargain anymore.

✅ Verified Review | Paris to San Francisco via Keflavik. Bare Bones. Extra charges for everything. No free water. No entertainment. Customer service at checking in Paris was very bad. Arrived 3 hours early to check in bag and barely got through line in time for flight. But cheap! If price is the only concern, you might want to try. Stopover in Iceland is expensive. Everything at airport is overpriced.

✅ Verified Review | Los Angeles to Frankfurt via Keflavik. Once we arrived to Frankfurt, we discovered our bag had not arrived. While completing the paperwork for them to look for our bag, I was told by the airport employee that it was my fault for not knowing how to pack. We completed all the necessary documents and provided a phone number and email address in hopes of being contacted a day or two, at the maximum, regarding our bag. However, I had to call multiple times and after being placed on hold for a significant amount of time, they always hung up on me. After over 30 emails inquiring about my bag, I was informed that it was found and sent to Barcelona (on April 13) and we were scheduled to fly home on April 15. At that point I asked to have it sent back to US. Again, I had to inquire on that and was provided with inaccurate information on the airline that was bringing it back to the US. I did not get my bag until April 18 and it was in such poor condition that I had to throw it away. After sending multiple emails to the [email protected] asking to at least get reimbursed for the check bag fee (the bag was brand new, it was bought a few days before our flight and I included a receipt of that when I emailed them) I had to pay to fly it from LAX to Germany, ($119.98) I received an email thanking me for letting them know about my unfortunate experience and nothing about getting reimbursed. I asked again, and received a response stating my ticket has been closed. I would not fly WOW again, since I had to spend money to fly my bag to Germany, never to see it, had to reach out to them over 30 times via email before being informed my bag had been found 2 days before I was scheduled to fly home, got hung up on multiple times, had to buy clothes there for me and my husband, had my bag completely destroyed and was not reimbursed for the fee I paid to fly it to Germany to travel through Europe without me. Their customer service was beyond poor, their lack of replies and inability to accept responsibility for misplacing my bag and not agreeing to reimburse me the check in fee left a bitter taste in my mouth and created unnecessary stress and frustration during a trip that should have been one of the most memorable ones with our daughter while she's stationed so many miles away from home.

✅ Verified Review | Los Angeles to Amsterdam via Keflavik. I paid online for 1 carry-on bag and 1 check bag and arrived to airport with 1 carry-on and 1 check bag but on arrival at check in counter I was charged additional check bag (I have now paid for 3 bags when I only have 2 and I don't want to miss my flight). The carry-on bag already paid for online that was then additionally charged (full airport price) at counter for check-in was denied to get measured with their fit bin and deemed too big by appearance. That very same carry-on bag that was denied as carry-on was accepted as carry-on on flight home. I have been going back and forth with customer service on phone then online about this because they initially responded to me in a automated fashion (I have the suspicion they didn't read my email thoroughly which is rude and lazy as well as not taking their guest seriously) and as I continue to try to get this issue resolved they do not seem to see the problem I am trying to point out which is to please refund the additional amount charged at airport for bag in question because that bag was already paid for as a carry-on (a charge I previously paid online and did not utilize) and proved to be carry-on size when it was accepted on return flight as such. Throughout this process, their customer service is by far the worst due to incompetence and/or just simply lazy and rude.

✅ Verified Review | Toronto to Berlin via Keflavik. I read several worrying reviews before booking, but decided to still give it a go because the price was unbeatable ($330 CAD, or about 250 USD) for my trip from YYZ to SXF via Reykjavik. I'm usually suspicious when things seem too good to be true, so I still had a funny feeling about it until the day of departure when, at 3 AM, I received a text message telling me that the second leg of my flight had been overbooked. I was told I could volunteer to take a later flight and receive a round-trip voucher, which didn't interest me, nor did I want to get stuck in Iceland. Strange start. Upon calling the customer service hotline the next day, and waiting on hold for about 10 minutes or so (not too bad), I was told the situation had been resolved and I could go ahead with my usual trip. Not the smoothest and most relaxed start to a departure day, but at least everything was to plan in the end. Check-in and baggage drop at the airport was fast and easy, boarding quick and efficient. There was an issue at the gate with the weight distribution of baggage in the plane but this could be down to local Toronto staff so no minus points for the airline. The planes for both legs were new A321s, the seats weren't great in terms of spacing or padding, but this is a discount airline. The majority of the flight attendants were not especially warm but were very professional, with a few exceptions who were both. No complaints. While the Toronto to Reykjavik leg did feel a bit long with somewhat tight seating and without a meal or in-flight entertainment, I knew exactly what to expect and got exactly what I paid for. I brought food and an empty water bottle that I filled up behind security in Toronto, so I didn't buy the expensive on-board food. My bags and I arrived safely in Berlin, exactly on time and without incident. This was the cheapest transatlantic flight I have taken, and while I wouldn't want to fly with WOW every week, it did exactly what I asked of it. It was a great bargain. I don't doubt that the others who have left reviews have had genuinely difficult experiences with the airline, but mine was on the whole quite positive and I would book with them again - just not too soon.

✅ Verified Review | Baltimore Washington to Paris Orly via Keflavik. On my way there my first flight was delayed by about 2 hours, I was fine with this because it gave me time to talk to my fiance on skype. We leave BWI and arrive in Iceland but the minute I arrive they tell me my connecting flight to Orly (Paris) has already departed. Everybody on my flight waits at the airport for at least 10 hours before another plane comes over to take us over. Spent a great time in Paris but I was pretty afraid of my way back. So I leave Paris this time knowing ahead of time that I was going to wait for 12 hours at the airport because they just decided they would. They then tell me that I need to pick up my luggage in Reykjavik in order to continue on back to BWI. In doing so they actually trapped me on the outside part of the airport for 12 hours with disgusting food and no charging ports. So I tried to go to sleep because I'd had none at all (it was about 3am) but people from the airport would come to wake me up because you weren't allowed to sleep during open hours. So I had no sleep no food until like 5am when their dunkin donuts opened and had some nasty donuts. I then waited past the security part of the airport and paid 35$ for a pizza and sushi which where both super disgusting. And flew back off to Washington. I will never ride with them again and I pray all of you have the privelege not to

✅ Verified Review | I got a screaming deal with WOW air to Reykavik (under $400) so I pulled the trigger. I was excited to see the blue lagoon and explore the glaciers. Well I got to LAX, went through security, met some fellow Icelandic explorers and handed my passport to the stewardess with childlike excitement only to be promptly denied for having a frayed corner on the cover. The stewardess hands me a 1-800# then turns away ignoring me completely. I call it. No answer. I run to security, show TSA, show a cop, show customs. All are as flabbergasted as I am. The TSA supervisor comes to the desk with me. Conveniently all employees had left but one who completely ignored both of us. I call the customer service number and miraculously get through. They tell me I should read the terms and conditions. No refund for me. I am suppose to drive back to San Diego and get a new passport then come back and try again the following day. Now in the meantime a mother and a young daughter have arrived. They had a trip planned to visit the military dad but had car trouble. And while there was a service agent at the desk and while the plane was still at the gate. The agent impervious to a child's tears continued to ignore the family and walked away talking on her phone.and it gets better. I run downstairs. WOW air has closed up shop. I find their office. They won't come out and talk to me. In fact they have a baggage boy tell me, and I quote "you were told to go home, order a new passport buy another fare and comeback tomorrow". Needless to say I've repeateably called the company only to be told they don't need my business. They should not be allowed to treat people like this.