WOW air

✅ Verified Review | My daughter and I flew WOW air from Paris to Miami via Keflavik, and we made the return flight using the same airline and airports. Although the flight attendants provided impeccable service, the airplane as a whole left too much to be desired. We were like sardines in the plane from Keflavik to Miami, and it was not possible to get a cup of water. This was for sale. Talk about profiteering from human misery. The seats are so hard and uncomfortable that I spent the full 8 hours in excruciating pain in my back and legs. Unless you are desperate and this is the cheapest flight you can get, check out other airlines. WOW Air charge $70 for each checked bag and $40 or so for carry on the exceed the size of a little purse. Big thumbs down.

✅ Verified Review | Frankfurt to Toronto via Keflavik. bWe were very hesitant to fly with WOW because of terrible reviews we read. However we needed to get back to Canada and decided to give WOW a shot. We flew from Frankfurt to Keflavik. The aircraft was crisp and clean! My husband and I were not seated together which wasn't a problem as we both got a window seat in the same row, there was plenty of leg room and having controls of the air conditioning was a plus, the seats went back a bit and the head rests move so you can lean on them if you wanted to nap. The flight attendants were cheerful and nice to speak with. Our second flight was from Keflavik to Toronto. When we saw the tickets printed I noticed we weren't together again so I mentioned it and she changed it right away. This time we were near the front of the plane. Our seats had a bit more leg room then the last flight. We found out from one of the attendants that the first 5 rows have more leg room. Again the staff were cheerful, approachable and nice. Another thing we found cool was that the each aircraft had a name. We flew on TH-Pro the first flight and TH-Neo the second.

✅ Verified Review | My flight from Frankfurt to Toronto via Reykjavik was cheap with WOW air if you don't count that you have to pay extra for everything - baguette with some cheese and ham and a Coke (12 euro). My hand luggage was too big (59 euro) and so on. You can rent an iPad for extra money and then you can get a movie. Next time I will go with Lufthansa with a direct flight for the same money. No more WOW air for me

✅ Verified Review | San Francisco to Amsterdam via Keflavik. Be aware that WOW is a stripped down version of an airline with the very least they can offer. Surprised they even offered seats! For the 8 hour flight from San Francisco to Keflavik they never once offered a drink of water. Mind you, one could purchase a bottle of water for an outrageous price. Then, one of my bags was lost. There is no rep at Amsterdam so the group of us were directed, in Dutch, no info given in English, to go to the baggage service desk. They collected info forms and said they would call (I have no phone) or email when my bag arrived and they would deliver it to the address I'm staying at. But, I have no place to stay because they lost my camping gear. This cost me $90!

✅ Verified Review | Worst flight I have ever been on in my entire life. My boyfriend and I decided to book a flight from Newark Paris for his birthday. To start we get to the airport 3 hours in advance, and there a very rude man tells us that we cannot check in our bag as it is 12:30 and they do not open until 3. We say thanks and walk to the USO. When we check in our bags finally the process takes about 30 minutes with confusion and changing seats and questions passengers have. The flight we are told is delayed an hour and a half, as you may or may not know the flight to Iceland which is our layover is about 5.5 hours. We are already behind and are running late. They board us in a hurry, there is no entertainment or refreshments provided without a fee. Okay we bypass that and realize that the seats are so small we cannot sit properly, they seem almost childlike and are very hard seats. As we land it is raining and they tell us we have to be rushed through because we are delaying the other plane from taking off. When we depart the plane they rush us through security and every other measure available for safety. Now we are wet and pushed into another uncomfortable flight without any answers as to our bags. When we land in France our bags are not there and we are told to wait an hour until they are located. Fast forward a couple of days when we are set to go home. The flight is delayed 2 hours and we change gates 3 different times. this plane to KEF is much nicer than the original 2 planes we had been on. Once again we are told that we are late but will make it on time. We land and they rush us once again on another plane to EWR, this time we are assured our luggage will make it. But we notice the plane takes off rather quickly and I do not see them loading any luggage into this new plane who by the way is smaller than the first 2 planes for this 5.5 hour flight. We arrive home where some representative tell us that our bags have been left in Iceland and will be flown to us the next day. Upset that all of my medication and gifts were left I write multiple emails and make loads of phone calls. The WOW representatives tell me its my fault for not verifying my bag was on the plane. We go home and now it is memorial day, we have to drive out of our way to pick up our luggage. I realize that my luggage is broken, my Samsonite I have had for years has its locks broken by TSA agents who did not have anyone to open it for them because of course it was not on the flight with us. WOW is refusing to pay for my luggage and is telling me its my fault for not verifying the luggage before leaving the airport. I swear this is the worst airline I have ever been on, I wouldn't wish this on my worst enemy. P

✅ Verified Review | This airline is engaging in gotcha-practices. You will end up paying more than for a regular airline. The best one is that they sized their carry-on boxes just slightly smaller than the standard carry-on bags. So you end up prepaying for your carry-on (something like $45), and then they charge you oversized fee of $90 because "oops" the wheels are not completely getting in. And no, you don't get the original fee refunded. And then they still let you carry it on-board as a carry on, without actually checking it in. Also, don't forget to buy a bottle of water before you board, because "gotcha", please pay for water on-board.

✅ Verified Review | Miami to Frankfurt via Keflavik. For me my worst flight experience ever. The main reason were my seats. I bought 2 Big Seats directly thru the WOW Air homepage which cost me a little over $200 but when I got my tickets I had gotten 2 standard seats. My flight was completly booked out so of course the flight crew didn't move me (even tho I showed them my account details with the reserved seats) cause some other couple already sat in my seat. Even tho they've purchased it at the check-in counter. So whoever is to blame for that mistake it was terrible to be sitting in such a small seat especially with an infant on my lap for 7hrs. On another note. I understand this is a low budget airline but don't expect any inflight entertainment nor blankets or pillows. And on top of that NO beverages or sandwiches are for free. I've paid $6,38 just for a water and a juice box. Of course later on was more drinks and food added. Don't get fooled with the cheap tickets when in the end you pay tons of money for better seats, every checked in bag costs you plus extra hand luggage and drinks and food.

✅ Verified Review | I had problem free airline from Gatwick to Keflavik. I paid half the price I pay for a normal thicket. I was worried after seeing lots of negative review about the airline but for me it worked okay. Flights were on time and my trip was so pleasant.

✅ Verified Review | Dublin to New York via Keflavik. Absent Customer Service! We paid extra for XXL legroom on our recent trip. First experience with WOW Air. We were seated in a normal seat. When I asked the flight attendant I was told our seat is one with extra legroom. It absolutely was not. When questioning a second flight attendant, she told me the truth which was that they changed aircraft and didn't adjust our seat location. Once home, after repeated, never answered calls to customer service, I finally sent an email. After about 5 or 6 days, I received a reply asking for my boarding pass! (I had given them my booking, confirmation number) Luckily I had them and sent them a new email. This time I asked for a contact number so I can speak to someone. After another couple of days I again received an email, telling me they are issuing a refund. They did not send me contact information. This refund is for only a small portion of what I paid for the upgrade. Never WOW again!!

✅ Verified Review | Flew Keflavik to Boston. If you must fly with Wow Air you should keep a few things in mind. This is a no service airline. In the sense that you will not get any service unless you pay for it. Furthermore, the airline has little or no regard for such things as keeping to a schedule, responding quickly to complaints from passengers and as numerous people have pointed out. Might just have the worst customer service in the airline industry. So you better hope and pray that your luggage doesn't get lost. That you don't have a connecting flight. That you'll never have to contact WOW air for any reason at all. The product itself is basic. Actually before getting on the plane the website should be warning enough about what to expect. It's all about trying to get you to purchase add-ons. Stuff that you'd normally find included in the ticket. Airport staff seem capable enough. But once you get on the plane. Well there's no entertainment nor any wifi, so you better hope they won't implement that ban on laptops and tablets on flights to the US. There is a power outlet which hopefully will be working by the seat. But that's it. Cabin is all economy, staff will go through and sell food items and duty free, but won't bother you that much otherwise. It's bare bones no frills flying. If you can find a rock bottom price ticket, are fully flexible about your time and won't worry about luggage, then this might be an option to consider. Otherwise, simply pick another carrier.