WOW air

✅ Verified Review | Chicago to Reykjavik. Don't purchase any extras such as large seats as you will not get them. I purchased an extra large seat for $49.99. Big mistake! Don't do it as you will not be seated in a bigger space, instead you will be seated in a regular seat as everyone else on the plane. I emailed WOW about this, they said they would reply within 72 hours, and I never received anything from them. Unless you like paying for nothing and not having your emails responded, stay away from this airline.

✅ Verified Review | Los Angeles to Berlin via Keflavik. Our group of 7, including 2 seniors, 2 adults, and 3 children from LAX to Berlin this past week. All I can is that for the price, WOW air is a wow in my book. The only issue we had is that in Iceland our baggage was held because our layover was less than 24 hours. This was clearly stated on the WOW FAQ, but we missed it. As long as you know what to expect, there is no better value than WOW. The food on board is no more expensive than food we have purchased on US Domestic airlines, and was better quality. The only negative is that they can run out of things sometimes. The legroom was excellent and the seats were comfortable, but not luxurious. The aircraft was very clean and well taken care of. The in flight crew were excellent and very nice. No issues what so ever. For us the next best price for LAX to Berlin was $300 more per person flying Aeroflot with a layover in Moscow. For the extra $2100 it would have cost, we paid for our lodging and food for a week in Germany and still had money left to buy food to take on the plane. Advice: As long as you know what to expect you will be very happy. Make sure to read all of WOW's FAQ's and you will be prepared.

✅ Verified Review | Chicago to Bristol via Keflavik. Travelling with elderly Grandmother, disabled in wheelchair. Flt late from ORD to meet the connecting flight to BRS. They did not hold flight for a few minutes for incoming passengers. Incoming passengers dumped in meeting area. No information told to wait. Requested CRO assistance for elderly grandma, medical needs issue. Totally ignored by WOW ground staff, they left and did not come back for considerable time. Showed up and said next flight to Bristol, UK in 5 days. Again asked for CRO. Zero response. Wheelchair company staff at airport were great. Chasing the WOW ground staff telling them it was unacceptable. They too were frustrated with no response. It took 7 hours to get CRO response. Their CRO representative Open Doors Organization spent more time interrogating as to why she didn't have her own wheelchair with her and threatening she would not be let her on a flight. Disgusting! She arrived at Gatwick 8HRS later and was told she had to find her own way to her destination, that WOW would not accommodate her because she refused their alternative that was KEF to Gatwick, change planes to Dublin a further 9 hours in the wheelchair in the terminal and finally a 6am flight to Bristol. This is the best they could come up with. After great expense she finally arrived at her destination at 2.00am 16hours after her orginal arrival time. She was the lucky one. Numerous other passengers stranded. The only contact is their worthless call centre in India or social media where they delete your posts. Appalling service all around. Clearly violating the ACAA, although the representative of Open Doors Organization claimed no violation because there is no time frame that CRO assistance has to be provided? WOW and the organizations they contract with for services, ground staff and CRO representative are completely sub par. They do not care. Galls me that a non profit supposedly to protect disabled passengers contracts with this despicable air air carrier assisting them in flaunting the law. Never subject your family or yourself to this airline. They should not be allowed to operate.

✅ Verified Review | We booked our flights in April and only chose 'Business Class' because I don't fly well and needed a window seat at the front of the plane. Wow's 'Business Class' seats were available, indicating our rows 2 and 3 selections with window seats, and confirmed in April. A week before departure, without notification, I noticed that our seats were changed from the 3rd row window to the 25th row exit, no window - middle and aisle seats - for the long haul arms of the return trip! I called WOW immediately and was told the plane was changed and other people already had our 3rd row seats. But we booked 5 months ago - did everyone from rows 1-11 book before then? I explained I don't fly well and why couldn't someone else be moved 22 rows down the plane, no window, instead of us, who paid almost $1,000 more to be at the front. I asked for another flight. She said "sorry" there wasn't one. She said we'd get $47 back for being moved if we applied for a refund. Ridiculous! I emailed WOW that our involuntary downgrade was unacceptable and requested to be moved near the front, but I didn't get a reply to my email until after we returned to Canada. Even at the departure gate the airline rep. told us the flight was overbooked, with no hope of moving us near the front of the plane. The email response was "We would like to inform you that there is no Economy or Business class with WOW air, it is just the inclusions which make a difference." Because we were moved to an exit row, with extra legroom, they considered that "you have been provided with the seats for which you have paid for." But obviously not the location we paid extra for. They conceded that we didn't get quite the legroom we paid for, and will be issuing a $29.24 credit. The email next said "Moreover, we would like to inform you that booking WOW Biz does not always include the best available seat, it depends upon the availability." WOW air lured us into believing the only way to sit near the front of the plane comfortably with legroom, was to purchase their Biz Class seats, for which they clearly indicated on the plane seating diagram for our flight. Then they changed the plane a few days before departure to one with 2 less total seats, even though the flight was overbooked, and moved us 22 rows down, no window, and gave us $29 compensation for that.

✅ Verified Review | Reykjavik to Pittsburgh. WOW air is an absolutely horrible airline. Not only was my luggage lost twice for the first three days of my trip, but the customer service lied to my mother and I about being reimbursed for my belongings. I was told by a airline representative that this was the airlines fault, and would be reimbursed for travel and any items purchased as a result - only to be offered $25 USD per day it was missing. I actually had to complain to even get my baggage fee refunded - what a joke. My transportation to the airport was extremely expensive, however I needed my belongings for an Ice climbing excursion the following day and WOW didn't even have the decency to deliver it before I left for my trip. The clothes, boots and other necessities needed when staying in Iceland where deemed "of further use" to me, thus I received no refund. The issue is I only purchased these due to fault of the airline. My travel fee's to stores, to the airport, and inconvenience cost me well over $500 dollars and a day of my vacation in Iceland. I was told "if you are not satisfied you can contact the Icelandic Transport authority.

✅ Verified Review | My experience with WOW was disastrous. On my flight from Paris to Los Angeles via Keflavik, my flight got delayed (initially). After I was already in the boarding gate another customer (not a WOW Air representative) came to the gate and told us that any customers having connecting flights to the US except for a couple of locations wouldn't be able to make the connection and need to go to the front desk. So, I did, only to find out my flight was canceled. WOW didn't have any employee at Paris, so the representatives were third-party contractors who knew nothing, some told us the delay was due to a medical emergency, others due to overbooking, and others due to problems with the airport. It was a mess! Then they made us get in line again just to give us a paper to call WOW directly. After waiting for 40 minutes on the phone and around 1.5 hours to get my baggage back, WOW offered me to get me on another flight almost a week later (what a joke)! After spending several minutes discussing with this person over the phone I realized he couldn't do anything and I took their offer for a reschedule flight almost a week later. Then I was told to head back to the front desk (again) to get help on the hotel accommodations for which I had to wait in line (again). When I finally got there, the representative told me he didn't know if WOW could cover my hotel and meals, which was ridiculous because WOW put me on a flight 6 days later! So, I had to wait for them to get an e-mail from some mysterious people in Iceland to approve. I waited more just to find out that they wouldn't cover my stay and that every day I had to call WOW to find out if I was going to be covered (unbelievable). For that day at least, I was covered and I was personally exhausted after spending all the afternoon in the airport. Then the next day I found out that WOW would cover my expenses for that day as well. Then WOW changed my flight (again) to one departing from Brussels, and was told that shuttle from Paris to Brussels would be arranged for the day after (at least I was leaving sooner), just to find out around 9pm that my arrangements were canceled as well. WOW air offered me to put me on another flight, but after all that I had gone through, the uncertainty about covering my hotel expenses, multiple flight changes and 2 days being stranded, I was emotionally done because WOW doesn’t care about its customers and had zero guarantees I could get home anytime soon. So, I told them that I wanted a refund for my ticket. That same night I bought a last-minute ticket back home and submitted a claim to WOW to get a full refund for that ticket I had to buy. To my surprise (or not so much surprise at this point), I was told that my claim would be reviewed in 8 to 10 weeks! It's been almost 2 weeks and nothing from WOW Air. After this experience, I didn’t believe how terrible an airline service could be until now. I will definitely be avoiding WOW Air for the rest of my life, their cheap prices are not worth the risk as they are simply incompetent and unprepared to deal with situations like the one I just described.

✅ Verified Review | Flew Berlin to Newark via Iceland. The morning before my flight I decided to read up on WOW air. It was very unsettling to read all of the poor reviews about the airline. After flying with them however I think the majority of those reviews are from people's lack of an understanding of what a low-cost airline is. The cost for the airfare was extremely inexpensive compared to the next normal carriers price i.e. American / British Airways. The flights were on time and the food purchases weren't all that unreasonable especially compared to the prices in Iceland's airport. I did upgrade to sit in the first row which is what I would recommend for the best legroom. I still paid less then the next lowest priced carrier. The planes are new and the staff are friendly. They could however use some in-flight entertainment such as Internet however each seat did have a power portal to charge up your devices

✅ Verified Review | Baltimore Washington to Keflavik, plane was delayed by about 1.5 hours. While we were sitting in the plane, the pilot kept saying that it was due to bad weather and that they had to get more fuel. This might have been true but what he failed to mention was that during this wait, they were uploading most of the passengers checked baggage. People only found out about this via email when the plane landed. We were "lucky" that our bag arrived the next day on the next flight (some people had to wait much longer) however I had to drive 3.5 hours to the airport the next day to pick it up. WOW basically ruined the day for us. They refused to deliver it to the hotel where we were staying because they are a "discount airline". Most uncomfortable seats I've ever experienced. Horrible customer service and most staff were unfriendly and cold.

✅ Verified Review | I just got WOWed, and it definitely wasn’t as good for me as it was for them. I’ll spare you the gory details, but they have a pretty well oiled operation of kicking you off your flight if you don’t have your middle name on your ticket. They’ll stop you as you are dropping off your bag, hand you a card they’ve got at-the-ready with a handwritten number for a call center in India. They say they can’t handle reservations from the airport, so call that number to fix your ticket, and wave you over to join the section of people seriously freaking out in the terminal. Your new friend in India? He’ll tell you that he can’t make any changes within 4 hours of a flight, so you’ll need to buy a new flight the following day. He’d be happy to refund you the $30.90 airport tax on your forfeited ticket. They offered zero solutions. Pay more. Come back tomorrow with a new ticket. Sorry, not sorry. With the help of the awesome team over at United (and my credit card), I'm finally on my way to Tel Aviv. For the record, they don’t care about your middle name. This was a very expensive lesson in never sacrificing quality. Never WOW.

✅ Verified Review | Flew Wow air from San Francisco to Reykjavik. Worst customer service I've ever experienced, including from the legacy carriers. Gate agents were surly and unhelpful, overheard that they were in the process of denying boarding to two different people (not traveling together) who had middle names not listed on their reservation. Never heard of this in my life! I understand I'm paying for cattle car conditions, and that doesn't bother me given the price. But customer service is the difference between that experience being manageable and awful. This was awful. I hope they swap their entire SFO ground crew.