WOW air

✅ Verified Review | Frankfurt to San Francisco via Keflavik. I often travel long haul low cost but never travelled WOW air. I have never had such unfriendly staff like the women who worked at check in / drop off this morning in Frankfurt. Incredible. Hopefully the flight staff won't be as bad. I will try to avoid WOW air in the future for sure.

✅ Verified Review | Despite traveling from Montreal to Keflavik, then Keflavik to Gatwick, when trying to leave Gatwick to return home to Canada, WOW Air decided to go above Canadian Law and revoke my citizenship rights. At the check-in, staff were rushing to get people through and when it came to my turn the clerk did not know what my Permanent Resident card (I'm a British citizen with residency in Canada) was, so she put me through with my passport only. This made it come up as Do Not Board, as it looked like a one-way trip from a foreign citizen. The supervisor also did not acknowledge my PR card, instead he chose to repeat over and over that I needed an F1 visa to get back home. An F1 visa is a US study visa, even though I live and work in Canada, so his information was inaccurate. My wife and I spent 26 hours in Gatwick airport waiting for a flight with another airline (who did not have any issues with my documentation) and wasted thousands of dollars in the process. I would not wish this kind of service on my worst enemy.

✅ Verified Review | Gatwick to Boston via Keflavik. Appalling service which is the worst I've experienced in 22 years of flying. Booked to fly to Boston and paid for selected seats. When boarding found we were split up and they had placed children away from their parents on their own (no refund offered for lack of service). Then they lost all four bags and couldn’t care less. They were missing for 4 days, made no effort to contact us. When they turned up they weren’t willing to courier next day (4 days they said) so I had to drive a 3 hour round trip to pick them up. They refused the legal compensation for clothes and toiletries. Have tried several times to get a response from their customer service and haven’t heard anything. Disgraceful service and even worse attitude.

✅ Verified Review | Chicago to Frankfurt via Reykjavik. This is the worst airline I have ever flown. I wish I would have paid a little more on another airline. The flight was about 250 dollars less than another airline at the time of booking. However, my back was hurting so much from sitting on these seats (not much cushion on these seat feels like wood, I sat on my jacket for 3 hours, and the whole way home). This airline charges you for everything and anything, be aware, the price of baggage is high (and this is were they get you). I feel they supplement the low ticket cost with baggage fee - anything you need you get charged. I was told at check in to make sure I carry something to drink, and food with me, because they do not offer anything to eat or drink (the whole flight), not even a cookie. I paid 10.00 for 2 small bottle of water on way back (either dehydrate or purchase). During the flight they hawk perfume, colon, beauty products made in Iceland (their main hub). After calculating the cost of this flight, I actually paid 18 dollars more than the other airline (and I would have received a meal for such a long flight. I still have no idea why they need 4-5 flight attendants on each flight. The only plus: staff was nice

✅ Verified Review | Baltimore to Keflavik. Probably the worst airline ever. They removed all the luggage from the flight before it left BWI, citing a weight issue. When we arrived in Iceland they was a long line of passengers reporting missing luggage. This was after charging $60 for one bag! It is now two days later and they have not deliver the luggage to Iceland. They have no customer service and no explanation for the missing luggage. I suspect that they collected all of the baggage fees and just never sent the bags. Using the overhead cost $44.00. Seats are really small and everything costs money on the flight, even a cup of water.

✅ Verified Review | Paris to Chicago via Keflavik. This is by far the worst airline that I have ever flown on. We were prepared for a cheap flight but not one that cancelled the flight then told you that you were on your own and they couldn't get you home for ten days. On top of this they have no customer Service whatsoever. The help that they have are contracted labor and are given and are allowed to only do boarding passes and luggage tags no other no abilities - except to use the same line for every canceled flight. That Line is "someone died on the flight the day before so we had to cancel all flights". So they canceled three days of flights told us we were on our own and they couldn't fly us out until 10 days later. Be aware you will get dumped on and left in some foreign port. Fancy airlines uniforms down make good customer service. It would be nice if they simply told the truth or had a Customer Service Representative which they have no training in and no customer service. I'm sorry that I am rattling on here but I just found that gave me a full refund - except it didn't include my wife's ticket. Nor did it include the cost of two other tickets and rooms for another night.

✅ Verified Review | Los Angeles to Keflavik. We had no trouble with this airline and our trip to Iceland turned out spectacular! Knowing that this was a no-frills carrier we only packed our backpacks to fit as personal items and brought lots of snacks just before boarding so we wouldn't have to pay extra. Outbound flight was delayed but return was very timely, and the crew was very nice to us. The only downside is sometimes they don't dim the lights while flying at night so bring a sleeping mask and headphones and you'll be fine. For $1100 round trip for both me and my girlfriend it was totally worth it.

✅ Verified Review | The worst airline I ever came across. I was traveling to Paris from Toronto via Keflavik on September 25. Upon arriving to Toronto to check my luggage in, there seemed to be an issue with my passport. I was terrified thinking I wouldn't be able to fly for some reason. It turned out that because I didn't add my hyphenated last name they couldn't verify if it was me or not - mind you I have a unique Islamic first name and my last name is also unique West African. Not only that, but I could verify through my photo that it was indeed me. The seats were terrible, I haven't even been on seats that small whilst traveling within my own country. They don't serve anything (food & beverages) not even water. We connected in Iceland to another WOW Air plane. This plane was no better than the last. There was an emergency in the sky and a woman had a seizure we promptly landed in Scotland. I admire the way that the pilot and staff handled the situation and I'm glad that the woman is alive and well. Upon arriving in Paris my luggage was nowhere to be found. The ground team told me I would get it by "tonight or tomorrow morning" well at this exact moment it's "tomorrow night". This company has no customer service agent who can tell me exactly where my bag is after 24+hrs. It's ridiculous. I'm in one of the most expensive cities in the world with no money or clothing or even hygiene care items. I will never ever travel with WOW Air again.

✅ Verified Review | Paris to Toronto via Keflavik. Horrible customer service and they have no staff or representatives at airports. Our flight home was cancelled less than 2 hours before take-off, and WOW Air told us the next flight they could book us on is in 7 days. The only other option they gave us to full refund of the return journey and a hotel voucher for one night. The only way to even reach a WOW air rep is by telephone, and most of the time they either pretend not to be able to hear you or drop your call. If you're lucky enough to speak to a rep, they flat out tell you they cannot help you get on another flight and are generally unhelpful. When I asked to speak to a supervisor, my call was dropped. Stay away!

✅ Verified Review | Check-in was terrible; no signs in airport, not obvious where to drop baggage. Baggage fees are totally ridiculous! Paid CAD 165 to check one under and take a carry on. Was allowed a personal item for free. Seats were cramped and only reclined 5cm, not enough to be meaningful. Have to say cabin crews were nice and friendly. I did not purchase any food (no freebies, everything for $$ on an international flight) In the end, I wish I sprung an extra $200 on a 'real' airline that would check my bags and feed me without gouging me at every turn. Will not fly again.