WOW air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 379 reviews
3/10
3 star Skytrax Rating
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1/10

"worst airline I have ever flown with"

(Spain)

Worst airline I have ever flown with. Myself and my husband took a return flight from San Francisco to Alicante via Keflavik. After a long layover, the flight was delayed with no information about the new time. During the more than 9 hours flight from Keflavik to San Francisco, the cabin was so cold everybody was trying to cover themselves with whatever they had on hand. The little girls behind our row, were literally shaking. Of course, you had to pay for the blankets or any hot drink to warm up. On top of this, our luggage never arrived and after two days, no information about it has yet been provided to us. The name of this company is, without a doubt, very ironic.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteALC to SFO via KEF
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"have never experienced such poor service"

(United Kingdom)

Verified Review | What a disorganised, disjointed airline this is. On the way out, I dutifully checked in online only to find a lengthy check in queue at Gatwick. I was informed that Wow air did not offer a bag drop facility at Gatwick and so I would need to line up to check in again. Why offer the facility online if it doesn't work? My return flight must have been the same as the passengers below. No mention of delays when leaving the plane at Reykjavik, no mention of a London flight at all on the boards and nobody at the service desk. We had to resort to getting a disembarking air steward to call somebody down to the service desk. The lady who turned up did not actually work for Wow and bluntly told us of the delay, as well as stating that no vouchers for refreshments would be given as delay was sub 3 hours. So basically, if your delay in less than 3 hours then tough, you get nothing, nada, zilch. The fact that I'd booked a flight with 1.5 hour stopover and actually ended up waiting 4.5 hours meant nothing, despite the fact I wouldn't have booked a flight with such a lengthy stop. By the time we actually took off, delays had reached over 3 hours, yet they still saw fit to charge for inflight refreshments, despite having given their customers nothing in the airport. The airline is no frills, so the lack of food, drink and entertainment was no shock to me and I planned accordingly. The lack of service, information and delays were however news to me. I've flown a range of carriers and have never experienced such poor service.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteYYZ to LGW via KEF
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I've flown on"

(United States)

Verified Review | Dublin to San Francisco via Keflavik. The worst airline I've flown on. First, they provide zero food or entertainment. Not even a free bag of peanuts or a soda, although they do provide snacks for a price. Never seen that before on a transatlantic flight. There is no TV, no wifi, and the seats don't recline. Second, both flights coming and going were delayed. The first was delayed two hours, the return flight four hours. Rediculous. The first and last time I fly this airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDUB to SFO via KEF
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"no WOW representative"

(United Kingdom)

Flew from Toronto to Gatwick via Iceland. Arrived at Reykjavik for stop over of supposedly 1.5 hours and discovered through hearsay that connecting flight delayed by 2 hours 45 minutes, nothing said when leaving plane, no announcement on display board and no WOW representative to inform us. Very rude airport employee gave no apology or plausible explanation - I definitely won't be flying with WOW again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteYYZ to LGW via KEF
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they nickel and dime you"

(United States)

Verified Review | Los Angeles to Copenhagen via Keflavik. Customer service was unacceptable. I was told that no overhead bags were allowed and only a carry on. That prompted me to spend 407.00 more dollars in checked baggage - for the bags I was quoted a higher amount than was on my printed contract. Five minutes and then he agreed the prices on my contract. The customer service agent explained that prices had increased. I explained the prices on my contract were the ones I would agree to pay. We went back and forth for about five minutes and then he agreed to accept the prices on the written contract. When I arrived at the airport I saw passengers rolling and carrying bags the size of the two I checked unnecessarily. There is no refund for baggage charges. Our flight from LAX was delayed for almost and hour and a half for cleaning. However, the fold out tray for the seat next to mine was dirty. There was no WiFi, no movie, and water was not complimentary on a one stop flight. They nickel and dime you until it would have been more cost effective to fly SAS or another legitimate carrier.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLAX to CPH via KEF
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have encountered"

(Ireland)

Verified Review | Dublin to Toronto via Reykjavik. Worst airline I have ever encountered and I fly very frequently. The queue for luggage check in was ridiculous and disorganised. My flight was delayed by approximately 2 hours, which led to a panicked dash through Keflavik airport to catch my connecting flight which at least waited for us. When I arrived at Toronto, there was no sign of my luggage along with about 20 others whose bags had been left in Iceland. I queued up again and filled in the relevant forms. I spent approximately €70 on calls to the airline lost luggage number and courier which frequently rang out. When they did answer,many were rude and unhelpful. My luggage was supposed to arrive 2 days later but never did and was en route to the wrong address when I eventualy got through again and had already flown to the USA by then. An entire week later, I finally recieved my bags after spending €150 on necessities and borrowing from friends etc. Extremely inefficient and infuriating airline to deal with. The measly $25 per day of lost luggage up to four days seems to be impossible to get hold of and no compensation was offered, not even a toiletries bag. Absolutely disgraceful customer service. I would never recommend this airline to anyone. Had I paid more to fly direct to Toronto it would have cost significantly less. I also will be paying postage for sending parcels back to Canada as I had gifts for friends I was staying with that I never got to give to them. Beyond appalled with this mockery of an airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDUB to YYZ via KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Wow, this airline really sucks"

(United States)

WOW Air slogan is 'We promise to give you that "wow" feeling.' Well I did, it's "Wow, this airline really sucks!" My daughter flew out of BWI to Amsterdam to visit friends. The flight left Maryland 2 hours late. She missed her connecting flight to Amsterdam and lost a day of her holiday. I tried to get her on a later flight home to give her more time in Germany. The airline web site was not responsive or easy to use. I tried customer service , after waiting on hold almost 30 minutes, a person answered but I was soon cut off! Near as I can tell, switching return flights costs almost $600, outrageous compared to what I've experienced on other airlines.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBWI to AMS via KEF
Date FlownMay 2016
Ground Service 12345
Value For Money 12345
no
1/10

"you get less than what you pay for"

(Netherlands)

Verified Review | Amsterdam to Los Angeles via Reykjavik with WOW air. I will never fly with them again. Hours of delays without any explanation or apology. I've called the customer service line numerous times which is available 24/7 according to their website but never actually spoke to someone, just waited and waited. Because I could not reach customer service I had to book a new flight instead of reschedule the old one, so I ended up paying a lot of money. If you don't mind delays, having no clue when you'll arrive, having no customer service then this might be the perfect airline since it's cheap. Otherwise please pay some extra money for a decent airline. I know you can't expect much for the price you pay but with WOW air you get even less than what you pay for.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAMS to LAX via KEF
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no personnel at the airport"

(United States)

Verified Review | So many problems with this airline, it was almost comical except that it was my vacation at stake. We were scheduled to fly WOW air on June 21st 2016, flight WW174 from Los Angeles to Reykjavik scheduled to take off at 12.40pm and then flight WW442, Reykjavik to Amsterdam, scheduled to arrive in Amsterdam at 11.15am. We checked in online the night before, the Wow website said the flight was on time, when we woke up the website said the flight was on time, when we arrived at LAX several hours early the flight was still showing as on time both on their website and at the airport - we had not received any email or sms reporting any delay. We could not find a check in point, so we went to look for a WOW desk and there wasn't one. This was around 10am so we asked the information desk and found out the flight was delayed about 12 hours. There were no personnel at the airport for us to communicate with, and our several attempts to call the customer service telephone number were in vain, as we would wait 20 minutes on hold only to be hung up on repeatedly. We therefore had to buy another flight through a different airline to ensure we arrived on time to our destination, to ensure all of our future flights, tours and hotels would not be missed. This was a monstrous inconvenience as we had not budgeted for an entire new flight. If we would have stayed and taken that flight, which we found out through Facebook later (because no one from WOW had responded to our multiple attempts to contact them via email, Facebook messenger, phone) had not arrived in Amsterdam until Thursday morning, a full day later, we would have completely missed our flight to Italy by nearly four hours. We did not receive any emails from them until Thursday, two days after our flight was supposed to leave, despite our numerous attempts through multiple means to contact them.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLAX to AMS via KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"a good travel experience"

(Netherlands)

Verified Review | Amsterdam to Reykjavik. The first flight had a 6 hour delay, and this without any coupons for food etc on Schiphol. Onboard it was said it did not have enough food for everyone. However this budget airline offered full service on board, so drinks and food as long as available. The seats had enough leg room, plane clean and tidy. Apart from the delay it was a good travel experience.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAMS to KEF
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes