✅ Verified Review
| So many problems with this airline, it was almost comical except that it was my vacation at stake. We were scheduled to fly WOW air on June 21st 2016, flight WW174 from Los Angeles to Reykjavik scheduled to take off at 12.40pm and then flight WW442, Reykjavik to Amsterdam, scheduled to arrive in Amsterdam at 11.15am. We checked in online the night before, the Wow website said the flight was on time, when we woke up the website said the flight was on time, when we arrived at LAX several hours early the flight was still showing as on time both on their website and at the airport - we had not received any email or sms reporting any delay. We could not find a check in point, so we went to look for a WOW desk and there wasn't one. This was around 10am so we asked the information desk and found out the flight was delayed about 12 hours. There were no personnel at the airport for us to communicate with, and our several attempts to call the customer service telephone number were in vain, as we would wait 20 minutes on hold only to be hung up on repeatedly. We therefore had to buy another flight through a different airline to ensure we arrived on time to our destination, to ensure all of our future flights, tours and hotels would not be missed. This was a monstrous inconvenience as we had not budgeted for an entire new flight. If we would have stayed and taken that flight, which we found out through Facebook later (because no one from WOW had responded to our multiple attempts to contact them via email, Facebook messenger, phone) had not arrived in Amsterdam until Thursday morning, a full day later, we would have completely missed our flight to Italy by nearly four hours. We did not receive any emails from them until Thursday, two days after our flight was supposed to leave, despite our numerous attempts through multiple means to contact them.