WestJet Airlines

✅ Trip Verified | This review is regarding the customer service. My initial flight booked was a direct flight from MCO to YVR. I was then contacted by WestJet that the direct flight have been canceled. Our group had been split into two different groups. My flight was to go through YYJ. I expressed concerns about our layover time as it was under 2 hours, we were coming in through international and I would need to clear customs. I was assured by the WestJet employee it would be fine. Our flight out of Orlando ended up getting delayed, resulting in the group missing our connection. Things happen, understandable. This is where things went wrong, I was downgraded and told I had to call in for a refund. Fine? I was not given a food voucher for a new 5+ hour layover. I had to go ask after the rest of my group was given one. Whatever, I just wanted to get home. It has now been over a week of me attempting to contact WestJet everyday for my refund. I have sat on cold for an excess of 5 hours at a time. Their Facebook AI is atrocious. Twitter nobody bothers to reply. At this point I want a full refund and compensate for all my time wasted. I will never fly WestJet again.

✅ Trip Verified | Checking into the flight at Calgary was even more traumatic than my flight out from London Gatwick. There was one single line and then four staff working incredibly slowly to process all of the passengers. Because we were moving at such a slow rate and we were the only flight feeding into the security check they seem to take pleasure in carrying out remarkably thorough checks on everyone. In my case my bag was searched and I was scanned twice. Finding the lounge was a matter of detective work because there were no clues given at check-in. The Aspire lounge was pleasant with a selection of food and wine and a good Wi-Fi connection. Again, at boarding, there was no separate line for premium passengers. There was then a long wait before actually getting on the aircraft. On reaching the aircraft I was pleasantly surprised to be greeted by the same smiling (under her mask!) cabin manager from the outward journey who is aware that we had ran out of food. She assured me that this would not be happening on this flight because the crew would be taking my order first. I was conscious that she ensured that they made a special effort and all of them were remarkably pleasant, efficient and diligent – a credit to WestJet and perhaps something at other airlines could learn from. Drinks were served efficiently and the food was very tasty. Although there was some evidence of pandemic-related plastic covering it wasn’t as onerous as it had been several months before. The business section was full there was no sense that the cabin crew were overwhelmed. The aircraft was clean, the toilet kept spotless and the cabin crew accepted that, unlike some airlines, it was not necessary to wear your mask between sipping a drink. Exiting the aircraft was efficiently done, immigration at Gatwick was incredibly fast (no more paper checks!) and we were even greeted by smiling Border Force officers. Apart from the appalling ground services this was a nice flight with good entertainment, a nice selection of food and wine and an excellent cabin crew.

✅ Trip Verified | My flight had been postponed because of covid-19 restrictions in Alberta. I had made a mistake of booking the flight through PH Travel Ltd which operates as Getaflight which charged a significant amount for rebooking the flight despite airlines saying that they would not do this. I arrived at Gatwick Airport early and there was no separate line for premium passengers. Checking in and depositing luggage was all done on machines and no details were given about a lounge. I worked out that we could use No.1 Lounge which was functional but uninspiring with a limited choice of food. I went to the gate in good time and there was already a long single line for all passengers – again with no line for business. After waiting 10 minutes someone walked along the line saying those with business tickets could go to the front. Boarding was painless after this point and we were offered a choice of champagne, water or orange juice. The aircraft appeared new and was very clean. The 1-2-1 seats were functional although it was difficult to reach the window dimmer switch. When it came to ordering food I was told that both the chicken and beef were no longer available leaving a slightly curious wild mushroom vegetarian dish. They had also ran out of the cheese selection for desserts. As a regular business traveller I realise that, on a full flight, occasionally one of the options might run out but this is the first time that I had ever experienced three choices not being available. The cabin crew were very apologetic and blamed the airline for excessive cost-cutting. Overall the flight was relatively painless, the pilot kept excessive messages to a minimum and we arrived in Calgary on time. It was not, however, a memorable experience but WestJet should remember that if passengers are paying a premium amount they deserve a premium service otherwise they will look elsewhere.

Not Verified | We booked our trip to Las Vegas, flights were suppose to be Saskatoon to Edmonton to Vancouver then lastly Vegas all in one day on the 10th of November. We had our hotel room booked for arrival in Vegas the night of the 10th. They suddenly changed our flight so that we had a layover in Edmonton and we didnt leave Edmonton until 10am on the 11th. This cost us to have to buy hotel rooms for a night in Edmonton at our own cost. We also almost lost our hotel rooms in Vegas because we were supposed to be there on the 10th. Thankfully they held the rooms for us but we had to pay for the full night we weren't there to hold it. We called WestJet and told them our situation and how we were upset. They did absolutely nothing at all! When we were coming home we noticed they changed our flights again. We were supposed to leave Vegas on the 15th stopping in Vancouver then Calgary and then Saskatoon. They changed it so we had to leave Vegas on the 14th instead, causing us to lose money again on our room we booked in Vegas. We also had to get a hotel room in Vancouver since we had a layover and again that was all out of our own pocket. We were waiting for our flight to Vancouver but it got delayed 5 times! The reason was for staffing issues. We finally got on our flight to Calgary but when we got to Calgary our connecting flight to Saskatoon was already departed. They told us to grab our luggage and go to the check in. No one could find our luggage so they told us they would deliver it to our home in Saskatoon. We got to the check in and waited in line for 2 hours until we got the talk to anyone. They wanted us to wait until the 17th to fly to Saskatoon which was not happening so we decided to rent a car and drive home the next day. They gave us hotel vouchers for a nice hotel but thats it. We were pushed around and were not taken seriously when we complained. Westjet used to be my go to airline but thats definitely has changed after this. Never again will we EVER fly with this insensitive and disorganized airline. I'm just so disappointed and upset. Do not waste your time or money with them!

Not Verified | Three of us were going to Salt Spring Island for a weekend break. We were taking the 11:20 p.m. flight. We had people looking after our dog for us and they had moved into our home for the w/e. We got to the the airport at 10:00 p.m. and were checking in. All of the sudden the screen flashed - flight cancelled. We went to the desk and apparently there was no crew for our flight. We had booked a hotel in Victoria which was done through a 3rd party app and they would not refund us our money. Lost $240.36 there. We could not go back to our condo late a night and kick our dog sitters out so had to get a hotel room - another $241.38. There was not a flight which could take the 3 of us so one of us had to fly early in the morning and go through Vancouver. My husband and I didn't arrive in Victoria until early afternoon. I then booked a flight on points for my daughter to return home from New York this December for our wedding. I did this almost a month ago and had everything confirmed. This was through Delta, but apparently it is a Westjet flight. I just got notification that her flight has been changed and there is nothing we could do about it except to move her into the last business class flight on the way home at a cost of $2,600. I feel that Westjet is overbooking their flights and then don't have the crews to man them. I will no longer be flying this airline. I used to love them, but they are a mess now. I actually was on hold for 3.5 hours with the first mess. Good luck with this business model!.

✅ Trip Verified | Absolutely terrible service. Our flight was delayed from 5:50 pm to 8:15 pm due to a fuel shortage and maintenance issue. Before boarding we asked west jet service agent what we will do regarding our connection flight and they had no answers and advised for us to ask the flight attendants on board. After finally boarding the plane and sitting on the run way for another 20 minutes waiting for the “ok” from maintenance at 9pm, we asked the flight attendants several times throughout the flight for assistance or directions due to missing our connecting flight to Toronto from Calgary, still no answers. Then, we land in Calgary and there is no bridge Marshall to help us, the pilot even expressed his embarrassment at this point. We get off the plane in Calgary and there are so many people that have now missed their connections. We were then given no voucher, no meal coupon, not a hotel - nothing and scheduled on a 6:35am flight the next day. We have now been at the Calgary airport for 5 hours and still waiting. Absolutely worst experience I have ever had with an airline. Will never be flying Westjet again.

Not Verified | I am a frequent flyer and rarely travel with WestJet as I find they cut every corner. This time I decided to try the premium economy upgrade. You are paying for the seat only. The upgrade is for the seat only so in addition you still have to pay for baggage. It doesn’t come with lounge access or any of the amenities that come with upgrades on other airlines. I’ve recently flown Swoop with priority service and extra legroom seat and it was a better option and much cheaper than WestJet premium economy. Save your money, definitely not worth any additional dollars.

✅ Trip Verified | I booked a Disneyland Vacation for myself and my family through WestJet Vacations. We were scheduled to leave November 8th. I began calling WestJet on Oct 13th to cancel or reschedule our vacation. To date I have spent 13 hours on hold waiting for a representative to get back to me. I could not make changes online because it is a vacation package so I had to wait for a representative to call me back. WestJet finally called me back on November 7th. The representative was very rude and informed me that it wasn't their problem that I couldn't get through and that people have gotten through. (Did I mention 13 hours on hold?) They refused to reschedule my trip and refused to refund my $3298.42. I cannot believe how ignorant and irresponsible this airline is. I am still trying to take this up the chain of command and have now been on hold for 1.5 hours today. This is on top of the 13 hours I have been on hold so far. I am very disappointed and unless this is resolved favourably, I won't ever book a trip through WestJet again. Also f.y.i. the nonmedical insurance is really only for a new, non pre-existing medical reason or military deployment. RBC did refund my $439.00 non medical insurance premium. The representative informed me that they have been getting numerous complaints about WestJet.

✅ Trip Verified | My wife and I had 2 tickets Dec.24 2021 to fly from Montreal to Fort Lauderdale in the afternoon. Westjet emailed me in Nov to say the flight was cancelled and that they placed us on a flight that required sleeping inside the Toronto airport for 10 hours.

✅ Trip Verified | I don't even know where to start. First off, we sat on the tarmac for 5.5 hours before taking off. Between mechanical issues, outdated flight plans, flight plans having technical issues and then stewards leaving and waiting for a new crew we were beyond irritated. I'm pregnant and sitting in a cramped seat for a total of 12 hours with no food available and extreme nausea was not on my agenda. We tried contacting customer service, the service was awful. There will be no compensation for anything. No upgraded seats for our trip home. No food vouchers offered. Just a sour attitude. I will not be flying WestJet again. Their prices and lack of customer care are not worth the hassle.