Virgin Australia

✅ Trip Verified | I enjoyed my flight. Check in was easy and the plane left on time. The staff were very friendly and helpful. Only water, tea and coffee was included - everything else had to be purchased. This was no big deal for such a short flight.

✅ Trip Verified | Having flown with Qantas many times previously I was pleasantly surprised by the Virgin Product if any thing comparing to my last Qantas experience the Virgin was a better product. Checking in while busy was okay. The lounge is comfortable and comparable to the Qantas Club lounge. Boarding was prioritized and you received a beverage prior to take off. The seat was comfortable and larger than the economy seat. The service was very good with a hot meal and multiple beverages offered. The cabin crew were friendly and diligent. On landing my bags came out with priority, something Qantas has been unable to do for a while.

✅ Trip Verified | We were booked for a 5.30 pm flight from Melbourne direct to Denpasar Bali. The day before the flight we got an email saying that our flight has been changed and is leaving one hour earlier We got to the airport and lined up the staff had no idea that the flight has been changed and on their monitor it still showed flight leaving at 5.30. So we got our boarding pass and headed to the departure lounge we sat there for a while and about half an hour before departure. Our name was called to the airline desk and we were told that as I booked 2 seats with extra leg room and I booked the first seats past the business class they said we’re going to put you 2 together, as we have a family that wants to sit together. I assumed that they were going to just put us together but still in the same row I didn’t even bother to look at the boarding pass and the reason I booked these seats was that I’ve just had a back operation and needed access to the isle. As we got on the plane I realized that they moved us to row 5 which I had no access to the isle and the guy on the isle seat was fast asleep so I had to wake him up every half an hour to get out. I tried to complain to virgin and their reply was sorry but basically bad luck.

✅ Trip Verified | A very enjoyable flight. Check in was easy .There was a slight departure delay. Staff were friendly and helpful. The food served was quite good but it could have been a bit more substantial. They also seem to offer the same dishes on their flights. Desert was a tiny chocolate. However the wine served was excellent. Overall a good flight.

✅ Trip Verified | Due to a departure delay with my Sydney to Melbourne flight, this flight was delayed too. Nevertheless it was a pleasant flight. Staff were friendly and efficient and I did not have to wait long to collect my baggage.

✅ Trip Verified | Worst airline I have travelled on. On a recent trip from Melbourne to Gold Coast the flight was delayed 4.5 hrs. Without notice they split our party and sent son and 2 young children via Sydney. With 4.5 hr delay, no apology in airport, no refreshments offered and rude ground staff. Customer services hide behind 'Conditions of Carriage'

✅ Trip Verified | Check in was easy. The flight left on time. The staff were very friendly, helpful and well organised. The only free offerings were tea, coffee and water. Everything else had to be purchased. The purchased offerings were only snacks. Perhaps more could be offered on a flight departing at dinnertime? Some airlines give the opportunity for passengers to pre book a meal. Otherwise a very enjoyable flight.

✅ Trip Verified | I enjoyed the flight. Self check in was very easy. The flight left on time and the flight attendants were friendly and efficient. Meal service was minimal. Just free coffee, tea and water. Everything else had to be purchased. It may be a good idea for virgin to have the option of pre purchasing meals, particularly with flight departing at dinner time. Otherwise a very pleasant flight.

Not Verified | I came at the check in desk 20 minutes before the plane was scheduled to leave due to a delay with the previous flight. With a little bit of goodwill I would have been on the plane in time as I had only carry-on. But the employees mentioned that the gate was closed and they not going to delay their flight because of me, and turned their back. Tried to explain that I only had a transfer and hoping that they could help or advise. Only answer that came was to buy a new ticket. After searching for Virgin office in the airport, found out that it was closed. What a terrible service.

✅ Trip Verified | Terrible experience. My flight was cancelled and I wasn’t even put on the next one. To make things worse, I wasn’t granted in the lounge either. A very long stay at the airport and no service at all.