Virgin Australia

✅ Trip Verified | Coffs Harbour to Sydney. I was allocated an economy X seat at check in, which provides 40% more leg room compared to the standard economy seat. Virgin Australia offers Platinum Velocity members economy X seats complimentary however an additional $35 fee is charged for this sector if selected during the booking process for all other guests, We boarded the flight about 25 mins prior to departure and were greeted with smiles by the cabin crew.The seat was comfortable and the additional leg room made the cabin feel noticeably roomier. There was a great selection of Movies and TV shows available through its Wireless entertainment system on board. During the flight were offered a choice of complimentary water, orange juice, coffee or tea along with a small snack. Virgin Australia charge $3-$4 for Soft drinks Beer prices start at $8 for the majority of its domestic services,with the exception of weekday flights that are scheduled between (5pm-7pm). I was seated on the left hand side of the plane and I had great views of the Hunter Valley Northern beaches and Sydney CBD on the flight down. The flight arrived on time and the taxi to the gate was relatively short. There are a couple of areas where they could improve their service. Provide seatback USB ports on all its short haul fleet for passengers to charge portable devices. Provide complimentary sugar free soft drinks/carbonated mineral water to passengers on domestic flights.

✅ Trip Verified | Melbourne to Brisbane I got a 1 mini (Lunchbox size) box of 4 mini Cheese and 4 mini crackers, and nothing more. For a full service paid ticket $190 (with baggage) they are not a full service airline anymore. Also the ground service person who issued my ticket did not check my I.D for my ticket. Just printed it and gave it like she didn't want to work. What a terrible attitude to her work! Fail after fail.

✅ Trip Verified | Sydney to Cairns. I was appalled by the service received during an unfortunate incident. The flight I was meant to be traveling back to Sydney got canceled due to technical reasons and passengers were asked to disembark the flight and go back to check-in for further information. After an hour wait in the queue, we were given an accommodation and were told that we would be picked up and delivered at our hotel in about 10 mins. Waited at the pick up area for an hour before any shuttle rocked up and even after they arrived we had to wait half hour for the shuttle to start. At the end of all this we we finally reached our destination only to find all restaurants were closed, the room was disgusting- spiders on bed, windows that didn’t have a proper screen (someone from outside could see the room and the bed was next to the window and to top it all up - it had connecting doors that could be opened; I opened mine for reassurance to see if it’s accessible and it to my horror it opened to the next room. I called the customer service number on the information sheet I was given (“with the statement- for further assistance”) only to receive a apology-Sorry not our problem. I agree - not your problem; mine for choosing to fly with your company on every trip I make! I took a cab to the airport at my own expense as I was not willing to sleep at such unsafe standards especially while I was traveling alone. At the airport finally after waiting for another half hour (thanks to one compassionate aircrew) got to speak to a ground staff and was assigned to a different hotel which I must say was acceptable. My thoughts- if a frequent traveller like myself was treated with such indifference (loyalty BTW is not a virtue that’s rewarded but one that’s exploited) what was the plight of a naive traveler? Why the double standards? Why are some people given standard accommodation while others were given sub standard ones? I understand if the business class passenger was put up in a five star hotel but why the double standard between passengers in economy class (mind you not premium) ... if trying to justify the cost of the ticket- I can assure you that I had bought the most priciest one in economy class. If it was not the loyalty or the price of the ticket, then what was the deciding factor?

✅ Trip Verified | VA901 from Sydney to Brisbane, flight was good, however check-in and bag drop was a bit disorganised on Friday 13th April. It was not clear which line was for full check-in, and which one was for bag drop only. I spent about 10 minutes in a queue I didn't need to be in because I had already used a self-serve kiosk. After realising the bag drop only queue, the crowd control person called people on my flight forward, but then on seeing me said "Not too many people, get back in line" after I lost my spot in the line, I of course was rather annoyed by that. But when I did finally get to drop my bag it only took 15 seconds as expected. I had friends travelling later that day, who said it took them 45 minutes just to drop a bag. I can see from other reviews that other people find the check-in and bag drop counters disorganised. If they understandably want to encourage more people to use self-serve check-in like I do because it is more efficient, then they must be clear on which lines are for bag drop only, and which line is for full check-in where it could take upwards of 10 minutes for one staff member to check in a group of about 6. In Sydney on Friday 13th April, you had at least one staff member who was serving/alternating two lines of customers. However on the return leg, I flew VA954 Brisbane to Sydney, the check-in bag drop counters were excellent at Brisbane Airport, it was quite clear which counters were for full check-in and which counters were for bag drop only.

✅ Trip Verified | Sydney to Brisbane on April 19, 2018. I was even offered an Economy X seat for the mid day flight! A fairly large pax (lots of passengers in economy), which meant snack service was even more efficient. Wonderful staff, and a wonderful flight with Virgin Australia. I would definitely recommend this airline to all of my colleagues and friends!

✅ Trip Verified | Melbourne to Los Angeles. Unimpressed and irritated by VA customer service. First boarding was a disaster, disorganized, and very lengthy. There's zones on the boarding pass for a reason. No wifi on either flight. 2 meals were provided and both times the attendant notifies us that our selection of meals is gone. No beverages offered other than the bottle of water at boarding. So disappointed. I've never felt like third class traveler more than on this trip. I'll never recommend the airline to anyone.

✅ Trip Verified | Sydney to Queenstown. I was shocked when I was checking my baggage at the counter and told that I need to pay extra AUD 120 per baggage. I did not see any online baggage purchase option when I was trying do online check-in the night before. Staff service was good, but it did not help, the service did not worth the money.

✅ Trip Verified | Melbourne to Hobart. Compared with Qantas the check-in process during peak hour in Melbourne was cumbersome. After printing off a bag tag (and not all the machines did this) we had to wait in a long and slow-moving bag drop queue -- no quick self bag drop here! The flight was smooth and uneventful, with a drink and small snack served by the friendly crew. We arrived on time and the baggage was available soon after.

✅ Trip Verified | Perth to Sydney. On the 29th March 2018 we were told the aircraft had issues, we were then stuck at Sydney airport for 9 hours until they found us another flight, total travel time was 18 hours from home to Perth. Then on the 2nd April 2018 we are being told the same thing. I will never fly with Virgin Australia again.

✅ Trip Verified | Adelaide to Gold Coast via Sydney. A pleasant experience with Virgin flight although it delays but we still arrived Gold Coast. One of the things that i could not ignore is the free Wifi on board is awesome. I can browse facebook, instagram pretty smoothly. Highly Recommended but it is a bit pricy compared to other airlines. However, the snacks taste bad.