Virgin Australia

✅ Trip Verified | Melbourne to Hobart. I used to hate flying with Jetstar, but today the experience I had at Virgin Australia check in, was so disorganised and long that made me appreciate Jetstar’s recent check in efficiency. To make matters worse, the staff at the lounge were so rude. I will think long and hard before I fly Virgin Australia next time. Very unhappy customer!

✅ Trip Verified | Flew Melbourne to Gold Coast with Virgin Australia. There was a bit of a queue checking in but it was not too bad. There was also a slight delay in departure, but it arrived reasonably on time. The staff were very friendly and helpful, they were the best thing about the flight. It was nice to have complimentary drinks as well. The meal service was very small. Just a tiny savoury snack. Not really enough for what is supposed to be a full service airline. An early evening departure should include something more substantial. Overall a pleasant flight.

✅ Trip Verified | Melbourne to Canberra. Arrived at 05.30 from Bangkok via Brunei to transfer to a domestic flight. No problems with self check in and changing seats at the check in stage. Drop bags worked well with mine being slightly over the 23 kg limit and was not asked to shift weight into my carry on bag (could easily have done so). One of the first to board - encouraged to go from the front rather than the rear stairs and concern when I stumbled going to my seat. Standard economy class seat which was perfectly adequate for a one hour flight. No IFE but that was expected on this short flight. Cabin attendants managed to deliver a snack and drink on the flight. They seemed quite happy with their tasks. Luggage was delivered shortly after landing. All in all a problem free flight which left and landed on time with luggage available soon after arrival. Canberra to Melbourne was the start of the outbound journey and a completely unexceptional journey. Plane landed about 10 minutes early and an identical report could be written about this earlier flight.

✅ Trip Verified | Canberra to Adelaide on February 26, 2018. Unfortunately, the kiosks were unable to check anyone in who wasn’t travelling with carry-on only, but thankfully Canberra Airport hasn’t gone automated just yet, so there were team members on hand ready to help out. I was even offered an EconomyX seat for the early evening flight! A fairly small pax (only 58 passengers in economy), which meant snack service (in the middle of happy hour, which meant complimentary beer and wine) was even more efficient. Wonderful staff, and a wonderful flight with Virgin Australia.

✅ Trip Verified | Sydney - Adelaide, 21 Feb. Boarding on this aircraft took some time because they invited people with needs to board first which was fine. Then they invited all their passengers with priority cards/membership etc which basically was about 60% of the passengers! The rest of us 'unworthy' people boarded last. The aircraft was clean but not new, inflight entertainment was via their app and seats were uncomfortable. Let room was cramped and seat width was small. The cabin attendants were friendly and proactive and they distributed a biscuit and a drink free of charge, unlike Qantas which gives out something more substantial. Overall an uneventful flight but on arrival, we were asked to walk down the rear aircraft stairs and join the aerobridge. Not so nice if you are carrying luggage.

✅ Trip Verified | Flew Virgin Australia from Sydney to Melbourne. The flight left early which was a nice surprise. The cabin crew were very friendly and efficient. IFE was only available via an app. The food (especially considering it was supposed to be dinner) was very limited. A very small packet of dry biscuits and juice or coffee. Not really good enough for a full service airline especially compared to Qantas. But the excellent service made it an enjoyable flight.

✅ Trip Verified | The Virgin Australia flight from Melbourne to Sydney was unfortunately delayed. This is unfortunately a common occurrence on a Friday evening departure! The staff were very friendly and helpful. They were by far the best aspect of the flight. IFE even via the personal app was not operating. It's a pity for a full service airline they didn't offer a decent meal. Only a very small muffin. I did appreciate the free drinks.

❎ Not Verified | Melbourne to Sydney. The worst customer service I have experienced. Cancelled my Monday 10am flight, giving me an option to fly later at 11am and miss my meeting or earlier at 9am. Having no choice took the 9am. Tried to check in 24 hours before and each time they said you can check in at the airport only. Got to the airport early and tried to check in, again did not work and was told to go to the service desk. Queue for service desk was 40 minutes, when seen they said its 8.32 and we cant check you in. Despite explaining the situation they were unhelpful and scheduled me in for a 12pm flight, 3 hours later. Not only do they cancel flights at short notice, they dont allow you to check in, provide no access to lounge to accommodate their mess up, etc, they are a horrible airline that I will never fly with again.

✅ Trip Verified | Perth to Sydney. My Samsonite suitcase was destroyed - these things are rock solid, to do the damage that incurred it would have to have been run over - and even them I would be amazed. The ground staff told me I couldn't claim and had to 'send a letter' however later I realised that I could contact them online and submit my complaint - That was 3 weeks ago and still nothing. Furthermore then made it as difficult as they could - I had to firstly seek out a JP (who said that the form they wanted signing by the JP wasn't even in a valid format and was purely to deter people from making a claim). We flew business class and have been treated disgracefully.

✅ Trip Verified | Flight VA908 6am cancelled, we were placed on VA912, Brisbane to Sydney, 6.35am flight. Given worst back of plane middle seats not together on this flight. Due to our original flight being cancelled we missed our coach connection to NSW south coast. There was no refund for the coach tickets. Needed to travel by train to south coast with additional costs for train fares. We had heavy luggage to carry around with long waits for connecting trains. We are Virgin Velocity members. Not happy.