Virgin Australia

✅ Trip Verified | Melbourne to Adelaide. My partner and I were running late due to standard Melbourne roadworks and traffic, yet the Virgin Australia team were seamlessly able to get our bags checked in and get us through to our gate in time. This is the best experience I have had with an airline and am confident in choosing Virgin as my preferred airline in the future. Thanks to the Melbourne team for being awesome and we hope to fly with you again soon!

✅ Trip Verified | Auckland to Denpasar via Sydney. Although Virgin Australia is a budget carrier, my flight was c The seat was comfortable and the leg room was wide. The in-flight food was delicious. Their staffs were also very pleasant. Entertainment system was not available on board.

Not Verified | Adelaide to Canberra via Melbourne. Flight was delayed getting off the ground and then delayed getting into Melbourne by air traffic control. This is out of Virgin's control. I informed staff on the plane of this and they said 'you'll be right'. We were then told to see staff at the top of the airbridge when we landed. There were no staff! We get to the flight to Canberra and the flight is closed, we probably missed it by 5 minutes. This has totally stuffed up my efforts to look after my client. The flight times from Adelaide to Canberra are pretty difficult to achieve any sort of business timing that works. So to have a connecting flight without any care for those that are trying to transfer is pretty poor. All we got from the Virgin Staff in Melbourne was 'We calculated that you would not make it and then just put you on the next flight.' If they could have held it for 5 minutes we would have made it. If we had some help from Virgin before landing we definitely would have! They just appeared to not care. My experience with Virgin is that they are nearly always late and they love to provide information that is not quite correct to keep you happy until the actual truth of when you are boarding, leaving, flying or landing is given. Very unhappy and will be avoiding them in future.

✅ Trip Verified | Auckland to Brisbane. Got 7 hours delayed, which was understandable. However, the first thing that ground staffs need to do is to apologise. Virgin needs to work on that. I was given $24 voucher for my inconveniences. If ground staff can apologise and explain clearly what's going on, for me it is worth more than the food voucher.

✅ Trip Verified | I used to love Virgin for domestic travel in Australia but my last few experiences have turned me off them unless I have no choice. Today’s trip was 1/2 hour late which meant we missed our connecting flight. Ok, fair enough these things happen. So we are bumped to a later flight which means we missed our dinner engagement. Ok, not a dealbreaker but what annoys us the most is that we paid extra for upfront seats and when we get re-allocated seats we get standard seats. They can see that we have already paid for better seats but they don’t automatically give you the rightful seats. It is up to us to ask for the correctly paid seats and only then do they give them to you. You have lost a customer Virgin as you obviously don’t care enough to look after your higher paying customers.

✅ Trip Verified | Due to fly Virgin Australia from Mackay to Brisbane. Been sitting on plane for over an hour and a half in Mackay, no communication between front of plane to back. Waiting for an engineer to fix problem, just finished a shift in coal mines. Going to fly Qantas next time.

✅ Trip Verified | Sydney to Bali. 7 hours delay for aircraft maintenance without any official notification. No one at the counter to take care of situation. After looking for a staff all over the airport I got a $8 meal voucher.

Not Verified | Canberra to Perth. Delayed, asked staff why and they wouldn't give a reason other than it is. Food was terrible. Seat was wet. No flight entertainment unless you download the app previously, which I did but wifi was so nonexistent nothing loaded.

✅ Trip Verified | Canberra to Perth. Virgin Australia has chartered flights throughout the year between the two cities and it only flies PER-CBR and CBR-PER direct during Parliament Sitting Weeks. I booked my flight through an agent but I was able to call Virgin Australia to upgrade my seat to Economy X for AUD59, which gives me extra leg room on a 4.5 hours flight. Check-in through the Virgin Australia app is quick and easy, The boarding experience at Canberra airport is slightly chaotic, as people were skipping queues instead of giving way to priority boarding passengers. The airport should have another ground staff to make the boarding faster and more efficient. The Boeing 738 was kept tidy, neat and clean. However, there were no USB ports nor built-in screen for inflight entertainment on these aircraft, which is disappointing especially the former. Passengers travelling on Economy X seat gets their own spot for hand carry luggage which makes the additional costs worthwhile, in addition to the leg room. The seats overall were comfortable with plenty of legroom to stretch. About 45 minutes after airborne, the cabin crew comes around with complimentary hot food for dinner. The dinner comes with a mini coconut bread as dessert, as well as complimentary drinks (both alcoholic and non-alcoholic options). The choice on the flight was Moroccan lamb with couscous or vegetarian tortellini. I chose the former, and there was generous portion of couscous, the lamb was well-flavoured and cooked to tender. However, I would appreciate more sauce with the meat, as well as some vegetables in it as well. Throughout the flights, the cabin crew went around for another round of beverages, and then another round of water to keep passengers hydrated. It was overall an uneventful flight, but I wish Virgin Australia will make this a regular flight rather than a seasonal flight to better connect the two Australian cities.

✅ Trip Verified | Sydney to Gold Coast. Very bad service. Flight delayed for 2 hours and no update nothing. Need to learn time management. Won’t travel again in Virgin Australia. Won’t recommend to anyone.