Virgin Australia

✅ Trip Verified | Sydney to Denpasar. The worst airline ever! Check in facilities were a joke! I arrived at the airport at 0550 for a flight departing at 0805 to BNE & DPS. I waited in the queue to get inside the terminal for over 40 minutes. Once inside, the queue snaked along and the kiosks weren't able to cope and wouldn't print out passes or bag labels! I finally got to the 'urgent' counter (1 & 2) - for flights departing at 0730 and 0800 - at 0750 and was told I was too late and not allowed to board my flight to BNE meaning I would also miss my connecting flight to Bali/DPS). Pathetic excuses for their delays "which are due to the large number of people wanting to go on holiday" and "an unexpected number of people from a cruise ship." Pathetic Service Counter: given their inability to cope with the surprising number of travellers, there was only 1 person on the counter! Another later arrived but all up I waited 1 1/2 hrs to get rebooked onto another flight. By the time I transferred to the international terminal I had to run to board the departing flight at 1120. I had been queuing for 5 1/2 hrs straight. The vegetarian curry was lukewarm with stodgy rice and the coffee tepid. In the past 4 yrs I have travelled the world and experienced better service at third world airports, and received better service and superior food on less 'branded' airlines.

✅ Trip Verified | Gold Coast to Sydney. It’s the worst fight ever, delay 3 hours and no one from Virgin crew to give any explanation. Virgin stuff are rude and they have no manners with people The funny part is : on board they ask you to relax .

✅ Trip Verified | 22nd December we were due to fly out of Hobart to Sydney for a connection flight to Gold Coast (home). Just after 6am I received an email advising our flight had been cancelled and we would be flying into Melbourne the next day with 3 hr stop over before a connection flight to Gold Coast. This did not work for us as we had pets that needed to be cared for and had no accommodation in Hobart. Tried to contact Virgin by phone to ask what options we had. Waited on the phone for well over 1 hour and gave up waiting to speak to someone and had to book (at our own expense and highly inflated prices) a direct flight from Hobart to Brisbane and had to find a way back to the Gold Coast airport. The staff at the checkin counter were not able to assist us at all. Then the new flight we had booked was delayed approximately 3 hours while waiting for crew to arrive. Lack of any assistance or staff leaves us with a extremely bad experience with this airline. We have been loyal customers to Virgin Australia for many trips but will be definitely looking at other airlines in the future.

✅ Trip Verified | Perth to Sydney with Virgin Australia. The flight couldn’t have gone better. The flight attendants were excellent, food was good, the flight departed and landed on time, boarding was quick. The seats were very comfortable.

Not Verified | Canberra to Los Angeles via Melbourne. We stood in the queue for over an hour waiting to check in while there was one person on the desk. Terrible service we almost missed our flight because they can’t roster more people on to help worh check in. We were not the only people who this happened to either.

Not Verified | Perth to Sydney. Absolutely horrible customer service. I am never using this company ever again and strongly don’t recommend it to others. We had a 3.30 flight which then got delayed 9 hours. After waiting and boarding our flight got cancelled due to lack of staff. There was also no one to advise us on the whole area to advise us during our delayed time.

Not Verified | Arrived for flight to Adelaide at 2pm. Flight arrived from Adelaide on time for us to board. Scanner broken as we were boarding no back up. Boarded eventually. As the last passenger boarded the captain announced we couldn’t make Adelaide curfew. Flight canceled. Waited for 2.5 hours in at the helpdesk to be put on two flights eventually making our way to Adelaide at mid day the following day. Fine. Boarded again but flight was cancelled due to lack of crew. Told now we can’t fly for 3 days. Total joke of an airline. Will never fly with them again.

Not Verified | Sydney to Fiji. Worst flight ever! Not only did my family and I have to wait 4 hours before departing but our luggage was removed from the plane, along with 112 other passengers to make room for “more fuel” as we were told that there would be horrible weather conditions in Fiji. Funnily enough, the weather was perfect when we arrived in Fiji. We now have to wait a whole day until we receive our luggage. Beyond disappointing.

✅ Trip Verified | Sydney to Brisbane. Virgin Australia cancelled the flight without informing the customer earlier. They said the flight was delayed and cancelled the flight when we have arrived. The customer service was very poor and the attitude of them towards the customers was terrible. They just blame all the responsibility to the weather and they do not understand the customer at all. This is the worst airline ever!

✅ Trip Verified | Melbourne to Perth. The seat pitch was the worst I have experienced in a full service airline on a 3.8 hr flight to Perth for many years. I and the male passenger next to me are close to 185 cm high and had had our knees jammed hard against the seat in front. We both were very uncomfortable from the moment we sat down.The best point of the trip was when it ended and we could stand up. My canvas stlyle suitcase was the dirtiest I have experienced on any flight. To pay over $700 return for the most uncomfortable seats I`ve experienced for many years particularly on my 3 annual trips to Perth means I wont be flying Virgin for a while..