Vietnam Airlines

✅ Trip Verified | I just turned 18 and I traveled alone. I had a problem with one of my luggage, the ladies at the reception refused to help me and did not want to speak on the phone with my mother. Towards the end, they even refused to answer my questions and completely ignored me. They were extremely rude and unpleasant.

✅ Trip Verified | Ground staff was helpful. The flight itself was uneventful. Cabin staff was nice and helpful as usual. This was an one-hour flight, so no food service, but each passenger got a bottle of water, not bad at all. There is no IFE, which was not a problem. However, for a 4-star full-service airline, this is underwhelming, as the aircraft can be used for longer routes.

✅ Trip Verified | We have used Vietnam Airlines on several occasions over the years and have never had issues with them. On this occasions we flew Ho Chi Minh - Hanoi - Da Nang - Ho Chi Minh. Each flight was pleasant, staff courteous and efficient and they departed as scheduled. As they were relatively short flights the inflight service was minimal however unlike Scoot who we flew to Ho Chi Minh with they kept the passenger hydrated. The aircraft may not be the most modern however the seats were comfortable, there was ample legroom and most importantly they were clean. Boarding was efficient and easy. Its unfortunate they dont operate from Perth, Western Australia as there would be no need to use any other carrier.

✅ Trip Verified | Hanoi-Hue 14 June on an A321 well-maintained older aircraft. Arrived to T1 from T2 after international flight. Free terminal bus at Noi Bay airport is very convenient. Check-in easy and superfast for Skypriority card holders, they gave me a spacious seat. Lounge access is not granted to VNs domestic routes unless if arrived on international Skyteam, flight, preferably VN. Paid 20 USD for access to Lotus Lounge which is impressive, large, well-stocked, and truly worth it. Onboard, I got just water and a tissue. However, they have started to push a trolley around for small, additional catering sales. Did not observe in time and lost my chance. Flight almost on time; luggage was present at arrival. Surprised there was an airbridge, then came the big surprise to my day: went into a completely new, stunning, modern airport in Hue. This shocked me completely; it was not there half year ago. Stable, old-fashioned airline, punctual, and good in communication. Generous with luggage. Miles given quickly. Advise: bring your own instant coffee sachets and they’ll make coffee in a paper mug for you onboard.

Not Verified | During our two week stay in Vietnam we booked three flights weeks in advance. All flights were adjusted and changed within 48 hours of departure, one we weren’t even told about until we arrived for check in. Our final flight which was scheduled to get a connecting flight back to Australia was changed with less than 24 hours notice and put us at risk of being unable to get home. Customer service was impossible to reach on the phone and took hours to respond to multiple emails and Facebook messages ruining the last day of our trip. When we went to check in on this final flight we were told by the staff that we were not in their system even though we had an email confirmation, had chosen seats and had ticket numbers allocated to us in the app. I had to literally cry and beg so that the staff would acknowledge their mistake so that they would issue us with tickets for the flight we needed to be on to get home. I’ve been given no actual apology or compensation for the immense amount of stress they’ve caused over the last 2 weeks, just auto-generated responses from the customer service team.

✅ Trip Verified | Vietnam Airlines provide super terrible service. Me and my wife original flight should be on 27/5/2023 11am VN6854 departure from Changi Airport T4, we reach airport on that day around 7.30am and we proceed to check in counter. Upon reach check in counter only that we found VN6854 flight cancel, we are very confuse and upset how come Vietnam Airline never inform us in advance at all. Upon calling Vietnam Airline Ho Chi Minh customer service hotline (vietnam airline do not have singapore customer service hotline) only we found out they change our flight to 27/5/2023 6:25pm VN654. Because the newly assign flight 7.5hour delay as per our original plan, we request to change flight to earlier flight because we are rushing back to Ho Chi Minh celebrate my father in law birthday. Total I made 7 call to vietnam airline customer just to check can me and my wife change to earlier flight, my calling cost to them definitely more than SGD$150. After so many call they inform us cannot change. Conclusion 1) They never apologise 2) They sent email inform me about the original flight cancel on 27/5/2023 8:24am 3) they never compensate for the mistake they make 4) me and my wife miss father in law birthday 5) Total we wait at Changi airport T4 more than 11 Hour, that super long day and tired. All this can be avoid if Vietnam Airline inform client in advance like 1-2week before our flight.

✅ Trip Verified | I did 3 separate flights. SIN - SGN - CXR - CXR - SGN. Checking in was ok, boarding the aircraft and disembarking the aircraft is an absolute nightmare, on board cabin layout is terrible, service below average, getting answers from staff members is non existent. Calling and emailing Vietnam airline office to claim missing miles is a horrible experience do not ever consider using LOTUS MILES, this is the worst frequent flyer program available.

✅ Trip Verified | Flights were good, veg food was fine, service was good. Entertainment was ok. I really like the space on the A350 (cabin and toilets were really spacious) but what I disliked was the constant change of schedules (we had 4 flights and 3 of the schedule changed last minute which made our planning quite difficult). I would like to fly with them again but the schedule changes makes things a challenge and really needs to be addressed. The recline is a good but goes quite far back, can disturb the passengers behind you.

✅ Trip Verified | Two legs with them Hanoi-Huè and Da Nang-Can Tho. Both aircrafts quite dated but clean and in good condition; Cabin crew kind and professional. My impression was that Vietnam Airlines is a reliable and valuable company. I have no complaints at all.

Not Verified | We travel first from Sydney to Hanoi and some domestic trips very excellent. However from Ho Chi Minh to Sydney a different story. First the Aircond was not working well very hot, in the bathroom it was cooler. My entertainment screen was not working . I was told they re boot it that did not happen. I was told they shift us, then the Cabin Manager said the flight was full. They did give me a mini laptop but that didn’t work as well. So I gave up. You couldn’t sleep on the plane due to the heat. The food was horrible too. I am surprised they didn’t give passengers the toothpaste set like they did on the plane going over. Before we landed the Cabin Manager said we do better next time. Which didn’t help us at all on this flight. I put it down as the Cabin Manager was very young, and had no much experience Customer Service. This is not the standard of Vietnam Airlines very poor.