Vietnam Airlines

✅ Trip Verified | Vietnam Airlines is just simply horrible. This is like a budget airline and their customer service is non-existent. I had an issue with their flight and needed their help. I chatted with a customer service agent online and she/he just ended the conversation abruptly after telling me that I needed to email customer care. They didn't even wait for me to say anything else just said "bye". Then I emailed customer service twice and that was 7-8 days ago and still no responses and I already took the flight. I will never fly with them again. The plane was not cleaned properly when I flew them and my food was horrendous. The croissant was dry and inedible. The chicken rice was gross. Flight attendants were lukewarm at best and they didn't even care to go around to make sure that all tray tables were up and seats were in an upright position. Avoid this airline at all costs.

✅ Trip Verified | Very good flight. Excellent seat pitch. Departed on time and arrived 15 minutes early. During the flight a bottle of water was handed out. Only complaints were about the behaviour of the passengers. Many dragged so much into the cabin that overhead storage was overflowing. While waiting to disembark people got really pushy. The cabin crew did not intervene in any way. Apparently this kind of behaviour is the norm on flights in Vietnam.

✅ Trip Verified | Summary, please avoid buying Vietnam Airlines if you have not done so. I will rate minus stars if there is such an option. We have flew Vietnam Airlines long ago and were happy. So we thought we can do it again and paid for 6 persons to fly November 2023 to Fukuoka via HCM. Our confirmed flights were then changed unilaterally by Vietnam Airlines and no information was provided to us. The flights that were changed by VA could never have happened as the flight timings overlap (SG to HCM and HCM to Hanoi). I wrote in on 19 August 2023 and was directed to online support on 24 August. This is where the nightmare service began. We have to settle for a change in flights, that cut short our original holiday and suffer some travel costs (accomodation, travel insurance) that are non-refundable. After almost 2.5 months of writing emails and waiting in good faith, Vietnam Airlines will not compensate us, nor extend any goodwill to make good the unnecessary costs. No manager has contacted me too. This episode has caused caused unnecessary stress to my family.

✅ Trip Verified | This was not a particularly comfortable flight. It had the tightest pitch between seats I have ever experienced. You should consider paying for an emergency exit row seat. One hour 45 minute flight. No meal service. Customers are pushy and impatient when deboarding.

Not Verified | This is on par with the larger US carriers honestly, which isn't a huge compliment, but they're not bad at all. Everything is just middling. The only real issue I've had with them (flown many legs over the years) is the advertising is extreme. You're subjected to (the exact same) like 15min ads on every flight, and the captains have to give these minutes-long speeches at the start/end of each flight that include airline promotions. For shorter flights it feels like you're just in a tubular advertisement for most of it. That aside, no major issues to report and the planes are in fairly good shape and clean. Flights are usually very cheap in-country too. Unlike a lot of US airlines, they actually serve meals on shorter flights. I had a 2hr flight with VA that had a meal, versus a 4hr fligth with AA that had none.

Not Verified | They added in an additional stop over in Vietnam, adding hours to the trip. When we finally got to Paris, they had lost my luggage. It took them days to locate the luggage. Once they advised that they had found it, they said they would bring it to my hotel in Spain. It never turned up. I then called the airline and after being transferred to different departments numerous times, they admitted that they had lost my luggage again. After hours and hours on the phone, I found out my luggage had been passed by Vietnam airlines to 2 other airlines (Air France and Iberia) but was told that Vietnam airlines was still responsible for the luggage and was overseeing it. When trying to locate the luggage I was told by the other airlines that it wasn't their responsibility and to contact Vietnam airlines, they in turn blamed the other airlines. I was finally told by a lovely person at Iberia that Vietnam airlines had closed my case (I still hadn't received my luggage). She also advised that my luggage was in Lugo (she said she should be telling me this, but felt sorry for me) and I was told "under no circumstances that I should go to the airport and try and claim my luggage, as I didn't have any email/ proof that the luggage was there". As I had been without luggage for over a week and a half, against her advice, I then drove to the airport (hours away from where I was staying), lied and said I was told to come and pick it up, they then handed my my luggage. It is months later after numerous emails and phone calls back and for with Vietnam airlines, the compensation I have been offered it $80 USD for; lost luggage, petrol costs to try and go and claim my luggage, hours and hours lost on my holiday on the phone to the airline/s. They cant give me the money because I can not produce the first luggage tag that was on my bag. The worst airline I have ever flown with.

✅ Trip Verified | This was my first flight/flights on Vietnam Airlines. I found the quality of the plane, the cabin crew and the meals to be perfectly acceptable, in fact they are challenging some much more expensive airlines. My wife and I flew to Paris and will return for under half the price charged by our national airline, Qantas. The cabin was clean, my seat was a little cramped but still allowed me to get some sleep. Entertainment was quite good with many English speaking movies or subtitles. The cabin crew were attentive without being over bearing and the food and wines served were very good. I will certainly be using Vietnam Airlines again as an option to fly to Europe. We will be stopping over in Vietnam on the way back due to the need to fly into Hanoi and then out of Ho Chi Minn. However a small inconvenience considering the price and service we had. Interestingly I had an issue pre flight and I rang the airlines call centre in Vietnam. I received almost immediate service, an English speaking customer service officer who understood my query and fixed it, you can't get that from Qantas in our own country!

✅ Trip Verified | This is my first time taking Vietnam Airline, as this is a National Airline of Vietnam I never expected that the services provided would be quite bad. The flight was cancelled, though they did send an e-mail to inform me, but it sent to my spam folder which I was not aware of. Furthermore there is no new itinerary provided as to which Terminal the new flight will depart! There was a 5 hrs delayed because of the change of flight and it delayed another hour before take-off. Here I would like to suggest that the Airline should send a SMS to my mobile phone as double assurance that the customer will receive the changes.

✅ Trip Verified | Great flight with friendly crew and good food. Check-in was a bit chaotic and due to unknown reasons we had to check our luggage at the odd-size counter. Boarding isn't up to the standards of other Skyteam members and they first let Economy passengers board before Premium and Business Class passengers. The plane itself is clean and well maintained. The seat pitch itself is good and whilst people complain its too narrow, that's the same with every Dreamliner. The only thing which is annoying about the seat is the remote control on top of your arm rest. You will hit accidently the buttons sometimes and is less comfortable to rest your arm on. I asked for an extra pillow to cover the armrest and the crew arranged this without any difficulty. The IFE is pretty basic, but worked well and had enough options (if you don't fly them regularly like me it's fine). You can use your own headphones (only wired) and would suggest to do so. Far better sound quality. We got hot towels after take off. Pre meal snack and drink, two dinner options and plenty of snacks available after dinner and before breakfast. Crew walked by with drinks throughout the flight and responded quickly if you called them. Restrooms were clean and they provide razors and toothbrushes (great add). We departed a bit delayed, but arrived at the scheduled time. Overall can't say anything bad about Vietnam Airlines. Great service and good value for money. On the way back we flew the Airbus 350-900, which is slightly more comfortable plane (no controllers in the armrest and the head rest was better). The service was of similar standards. Will definitely fly them again when I have the opportunity.

✅ Trip Verified | Arrived in Paris and all people flying business class lost their luggage. Had to report to Air France and was issued a list baggage claim. Contacted Vietnam Airlines and was told sorry for the inconvenience it is being looked into by our lost luggage section. After numerous emails was told it was found and will arrive next day. Five days later and many emails baggage arrived. We had to buy essential items, as well as missing out on day tours as we were told it was arriving and we needed to be home to accept it which didn’t happen. Five days of the start of our holiday was a nightmare and they showed no empathy. Finally luggage arrived and then I asked about compensation which after numerous emails was told we could get $80 US but needed a bank account in Europe. We live in Australia so why would we have a European bank account? Now we are trying to get our seats for return trip which although we booked on Vietnam Airlines site one of the legs Paris to Saigon is with Air France at business class have been told by Vietnam Airways we need to contact Air France and sort this out ourselves. What sort of airline does this? We paid for a service with Vietnam Airlines and now told we have to contact Air France and organise our seats? No customer service and extremely disappointed in they way we are being treated after paying a lot of money for very poor service and they have no interest in helping us!