✅ Trip Verified
| Bangkok to Phu Quoc via Ho chi Minh City. My partner, a friend and myself booked a flight from Bangkok to Phu Quoc. We arrived at Bangkok airport to check in. 2 French and 1 irish staying 8 days in Vietnam. The lady took for ever to check our bags. We saw her going over to colleagues carrying our passport. We didn't know what was happening. But after few minutes she came back without saying anything. We asked: "Is everything ok?" Thinking that was weird that she had to go to talk to other colleagues with our passport. Anyway, she gave us our boarding pass saying everything was ok. Then we landed in Vietnam thinking the service was good on the plane. My French friend and I went through the custom with no problem but when my Irish partner presented his passport, it seemed that something was wrong. Being on the other side of the gate and not knowing what was happening was very frustrating. But then when I got to talk to him, he said that apparently he needed a visa. Visa on arrival were not to be given so he was in very big trouble because it was illegal for him to even be in the country!! The nightmare started. We had 1h50 to collect our luggage, register and check in again to take the second flight towards Phu Quoc. He had many many talks with airline agent, immigration officers, agent, at this stage we missed or flight. We tried to register online to apply for a visa which cost us 52USD - for nothing because apparently the office was closed - and then, after few hours he filled out some forms and paid an other 160usd to finally around 7.30pm get through the custom. How can the Vietnam airline agent not Know, tell us, inform us or say anything about the visa? Why did they let us take the plane knowing that it was not even meant to be possible to get a visa on arrival? Luckily enough we were not sent on deportation for the night and back to our departure point like it happened to an other couple, but what if? Thinking we were paying a little more to have a very nice time, we have been disgusted by the situation. I would not recommend to fly with Vietnam Airliness to anyone who are not very knowledgeable about visas. We lost one full day of our holiday, stressing out and sleeping on a chair at the airport, a night at the backpacker on the island pre-paid, 200usd for a visa which is meant to cost 12usd if you are aware and 150€ by 3person for the flights!