✅ Verified Review
| Travelled Danang to Ho Chi Minh City on 16th April 2017 on A321 aircraft. Tried in vain to change to a later flight with vacant seat but was not allowed without paying penalty, despite my fare rules says “change without fees”. They offered me standby for free but that was a joke as I then would have to risk everything as I’d forsaked my earlier flight. Lounge in Danang used to be good but is now run down, dirty, no alcoholic drinks, staff washing dishes in front of service table. Lounge staff informed me that due to unwillingness from VN to increase their lounge-payments the operator has been forced to save. VN are now cutting costs seriously in their domestic business class. I was informed by lounge staff that that passengers consume 2+ cans of beer on average (this is in Vietnam 80 cents minus taxes!). VN refuse to pay that. The soft-drinks, which costs double as beers, are however available. But fruit juices have also gone. The flight was delayed ½ hour. Onboard the business seats are becoming very old. Instead of 4 rows in business there are now only 2 rows, and on a full plane it feels very cramped. Better travel economy seats, there is more space in general than with this squeezed configuration of 2 x 2 in 2 rows. They have shortened the distance to put in more seats on their A321! Shame on VN, for deteriorating their domestic business class; it used to be a very good option. Food is poor and menu has run for years (an attempt to serve “canapés” which are disgusting, tasteless, greasy, cold, and ugly. The drink service is OK (soft, beer, hot-drinks). Newspapers offered. Not more than a 3 star airline in terms of service.