✅ Verified Review
| Singapore to London via Hanoi. My experience with this airline has been really positive, I found an incredibly cheap flight to London so I could visit my family for Christmas. My ticket cost me around £500 return (normally flights are double that or triple around the holidays!) The one drawback was that I had a six hour layover in Hanoi. My flight from Singapore was nice, we were served a light meal and coffee, a little turbulence, the staff were smiley and attentive. My one criticism is the landing was a bit harsh on all four flights and I don't like holding onto the plane for support. When I got to Hanoi I wasn't sure what to expect but I quickly discovered there was a first class lounge which I could use for $50 US I was happy with that for six hours and paid using my credit card. I had a lovely hot shower with towels and toiletries, it made the next flight so lovely and pleasant. I spent the rest of my time in the lounge watching a couple of movies on my laptop. There was a hot food buffet and even an open bar where I helped myself to a nice glass of brandy. By the time we boarded I was completely exhausted, it was 1am and I was ready to sleep. I was delighted to discover I had three whole seats to myself! I slept for 11 hours and woke up just in time for breakfast and a quick movie before touchdown, Christmas with my family and no jetlag! I also liked the fact that Vietnam Airlines lands in Heathrow Terminal four which is one of the least busy airports so passport control was short although I loved standing in line with a bunch of grumpy Brits, it really felt like home! On the way back we got stuck on the runway for about an hour but that was mostly down to Heathrow being busy, there was a technical problem they needed to fix and once everything was safe and in working order they had missed their 'window' to take off and had to wait for another. This time the flight was to Ho Chi Minh and the inflight entertainment was a bit rubbish but I watched a few movies and ate a nice dinner. The layover was short, only one hour and then a smooth, short flight to Singapore (apart from the harsh landing, ouch!) Overall a very positive experience, but I think given all the negative reviews I might have just gotten very very lucky!