✅ Verified Review
| Basic no frills business class tickets from London to Hanoi with Vietnam Airlines. Seating was comfortable but service lacking. Staff were polite but hidden from view after meal service. I gather there was a technical hitch with catering so it was frozen smoked salmon and basic canteen fayre no special culinary delights. On the return it was a single prawn with a few salad leaves for starters and limited choice. My main complaint was that you can't check in without flash player, which is very inconvenient when using iPad and due to a change in travel arrangements, we could not check the prices or availability of new tickets until after cancelling original return flights and waiting 4 days to find out about the new ticketing and price differences. After that we were unable to select seating and advised to wait till check in. Of course the booking reference was not recognised and so seat selection was deferred to check in at the desk. The main concern was that on the way out the 3 of us were allocated seats without any rhyme or reason. There is no opportunity to select any special meals seating or even rewards for a flying club. After changing tickets there was a concern the new booking would not be recognised. Inflight movies were dominated by Vietnamese movies 1950-60s 'classics'. Overall a very limited choice. Overall a very primitive airline - although competitively priced, however needless to say we won't be travelling with them again. Stick to EVA Air, Virgin, Singapore, Emirates, KLM and maybe Air France if no strikes.