✅ Trip Verified
| Da Nang to Hanoi. When we were planning our trip, we had seen some bad reviews, but in the end we decided to give a shot - also because it was cheaper in comparison to others flight. Don't do our same mistake! Is the first time that I review something, but this time I have to! We booked our flight on March, for the first of May, from Da Nang to Hanoi at 8 p.m and then we should have had our flight back home in Italy with Emirates from Hanoi at 01.30 a.m.. We thought there were plenty of time. But we were absolutely wrong. They rescheduled our flight 5 or 6 times, even 2 hours before the departure. At the end the departure was at 22.40, really late for us. We were at the airport at 7 p.m., trying to change our flight..but everything was full, the only thing they could do was to put us on "priority", so we could collect our luggage in a short time. At the desk no one spoke English fluently, just the manager, but at some point I think that she wasn't really pay attention on us, she was just smiling over and over and we were losing our minds. She repeated to us that "the departure will be on time, no delay, you will have plenty of time to go to the international airport, why are you complaining?!". We asked, at the customer service, to call their colleagues in Hanoi in order to help us contact Emirates and warn of the delay and to wait for us. They said they dont have the number. At the time of boarding they changed the gate, and of course, it was in the opposite side of the airport. At the end, we took off at 23.30, arriving at the national airport at 00.40. We ran out of the airport, without collecting the luggage, hoping to catch our main flight, but they already closed the check in. We were at 01am. at the Hanoi airport without knowing where to go or what to do. So, please, be wise, spend a little bit more, but do not buy tickets from VietJet Air.