✅ Verified Review
| While VietJet is a budget airline, I expect better customer service and communication. I purchased tickets for a friend and I from Ho Chi Minh to Da Nang; a month before our flight, VietJet kept emailing me about changes to our flight. Half of the emails were in Vietnamese and several of them didn't actually include new information. Our original fight time was about 11am, but with all the flight changes, it was moved up to 6:00am. At least they notified me about these changes though. While in Hue, my friend and I found out from the receptionist at our hostel that our flight had changed. We were reserving seats on an airport shuttle two days in advance, and the receptionist wanted to verify our flight time. Our scheduled flight of 2:20pm wasn't showing up online when she checked. Upset and confused by this ordeal, I looked up my reservation separately. Sure enough, the flight time had changed, but I hadn't received a single email from VietJet regarding this change. In addition to all of this, upon arriving at the airport, we were informed that our backpacks must be checked because they exceed 7kg. The cost of checking one backpack weighing up to 15kg is ~US$14. We only paid $22 for our tickets. AirAsia has a similar baggage policy, but in the five times I've flown with them, they have never enforced it. The VietJet flight wasn't fuller than any of my AirAsia flights either.