VietJet Air

VietJet Air from Hue to Saigon on an A320. VJ is a low cost carrier and the cost cutting edges shows. They play around with delays to combine flights and save on options. In my case VJ319 was announced being delayed 30 minutes, 3 days prior to departure. When coming to the airport they made me think I have won in the lottery by putting me on an earlier flight (VJ315) as it has been delayed so much that I could catch it. It finally departed at the same time as my initial flight with passengers boarding with either VJ315 or VJ319 boarding cards. Thus, they merged 2 flights into one and the original VJ319 likely never departed as all pax were now on VJ315. It struck me that this could have been a planned act from the beginning as loads were not full, then delaying the earlier flight as to include the next flight’s passengers. Service onboard fine, fresh, and efficient and luggage came out in a few minutes.

Currently in departures where I have been for 7 hours still waiting for the VietJet Air flight from Da Nang to Can Tho, minimal info apart further delays. No information desk or Vietjet Air staff to be seen. Probably lose second day of holiday and planned trip on Mekong. Now 19.00 hours and revised departure of 20.25 - it was 12 05. Probable chance of compensation is low.

Ho Chi Minh City to Phú Quốc, and avoid VietJet Air at all costs. I had 4 flights booked with them and had issues with 3 of them. From changing departure time to two hours before initial departure time to total and utter chaos at Saigon departures. VietJet Air may be cheap, but pay the extra and fly with someone else, they could ruin your holiday..

Terrible customer service. We took three flights. All were delayed by at least two hours. Hardly anyone speaks English making communication next to impossible with staff. On our last flight from Hanoi back to Ho Chi Minh the check-in took roughly 20 minutes once at the desk, and it was only when we were at the gate did we realise that the girl had bumped us to a flight an hour later. She didn't even mention this at check-in. Note : would probably be helpful for staff to speak enough English to communicate this important fact. Pay a bit extra and fly with Vietnam Airlines unless you enjoy the thrill of playing roulette with your travel plans.

Out of all Vietjet flights I have taken (approx 15), 100% were late. Most of the time the delay is 30' which is still acceptable, but there was one time my flight got canceled and I had to wait in the airport for 5 hours. Today I was traveling from Yangon to Nha Trang via Ho Chi Minh. The flight from Ho Chi Minh to Nha Trang was 3hr after the flight from Yangon. When I went to check in for the flight to Nha Trang they informed me that my flight was pushed up to clash with my flight from Yangon. They initially blamed me because they tried to contact me (while I was on another of their flights) but I did not respond. Eventually they agreed to refund fully but I lost $35 bucks from buying last minute ticket from Vietnam Airlines. Their customer service is not very pleasant. Do not fly with Vietjet air if you value your time or have a tight schedule.

Flight went quite smoothly considering the chaotic check in process. People complain and stress over nothing really. Just ensure you get to the airport 90min before departure and you will be on your flight.

The customer service is horrible and the professionalism is not there. I traveled VietJet from SGN Ho Chi Minh City - CXR (Nha Trang) for a business trip. Before my flight, I went to VietJet Air online to check-in, after checking in online, I was instructed to print out the boarding pass and go directly to the gate. The printed boarding pass stated "Please be at the gate at least 10 minutes before departure." I arrived at Tan Son Nhat 40 minutes before departure and went to the gate. When I got to the boarding gate they said my boarding pass is not valid. They then continue to say It is only a "seat selection". They sent me back to the check-in counter to check in. By that time, they have already closed the flight and did not accept any passenger. I was furious and demanded a resolution. I angrily asked, "If this is not a valid boarding pass, then why is there an online check-in option on your website? Why does my printed boarding pass states 'Boarding Pass/The len may bay"? They had no answer for my questions. The only other option they gave me was to go on the next flight which was available at 6-7PM. I demanded a refund but they refused to give me. I had to go to Vietnam Airlines to buy a full fare 1 way ticket to CXR Nha Trang. VietJet Customer service is horrible.

This airline is known locally in Vietnam as Delayjet for a reason - almost all flights are delayed, and we're talking about several hours delay here, not 15 minutes. My flights were all delayed from 4-10 hours with no compensation offered, and VietJet Air refused to cancel and refund my reservation, so I could fly a real airline instead. I'm a frequent flyer on low-cost airlines, but this is truly the worst airline ever. Avoid at all costs; if you're tight on money, take a bus - it will bring you to the destination faster than Vietjet anyway.

VietJet Air is a cheap airline, cheaper than the rest, so customers should not expect world class performance. I can fly from Ho Chi Minh City to Bangkok for £32, a fraction of the price of other airlines. If you want to save your money, fly VietJet, if not, fly a better known airline and pay 3 times the price.

We flew VietJet Air from Hanoi to Seoul with VietJet Air, check-in was fine, but flight was delayed (without notifying anyone) by 3 hours because no one could find the cabin crew? We were literally the last flight of the day and could see our plane but were not allowed to board. This seems like a common trait of the airline. We took 45 minutes longer than the stated flying time to arrive at our destination, and to finish a horrendous trip off in style, we sat on the plane for another hour once we had landed while the same annoying song was blasted again and again.