VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 163 reviews
4/10
No Skytrax Rating
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2/10

"Worst check in experience"

(Germany)

Trip Verified | Phuket to Bangkok. Worst check in experience. Passengers were not handled one by one but across, people with overweight luggage were not charged or send away but discussed with for more than 20 mins. This happened more than once, hence massive delay occurred. Our check-in bag was almost forgotten. Chaotic. Took more than an hour to check in, despite relatively small line.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePhuket to Bangkok
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"we are happy with all flights"

(United Kingdom)

Trip Verified | Ho Chi Minh to Taipei. First time we fly this airline for both International and domestic flights. We had good flights with smooth landing, very clear onboard announcement and safety demonstrations from cabin staff, better than Vietnam airlines for both their English and instructions. The cabin carry-on luggage is restricted to 7 kg that needs to improve if possible to allow heavy empty language case as mine that is already 5.5 kg. We understand this is a low cost airlines, so we paid for the extra weight ! On the way back from Taipei, we paid for extra leg room seats when checking in but only 3 seats were allocated on the second row and the other 3 spreading apart in the normal seats in rows 4 & 5. Cabin attendant played nut about this and we had to let go as making issue may cause delay. Overall, we are happy with all flights but be aware of mistake from ground staff. Check your boarding pass if you travel with a group.
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh to Taipei
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Flights are constantly delayed"

(United States)

Trip Verified | Flights are constantly delayed, seemingly by design. Apparently 17% are delayed 3 hrs or more, but I’d say 90%+ are delayed at least 30 mins. I had a connecting flight in Hanoi, left myself some wiggle room but not enough. The problem is Vietjet doesn’t tell you the flight is delayed until it’s already boarding time. But it’s always delayed because of a “late arrival”, often times the plane has not even left the origin city it is coming from. They only report delays when there is no plane at the gate at time of boarding. So I switch flights twice to still make my connection, went through security 3 times, got in line to board 3 times, and got delayed by 2+ hours 3 times. I ended pulling my checked luggage off of the bay and booking with another carrier. They noted I will not be refunded.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh to Hanoi
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"on par with most Western low-cost carriers"

(Germany)

Trip Verified | Ho Chi Minh City to Hanoi. This flight with Vietjet Air was on par with most Western low-cost carriers. They offer great fares in domestic Vietnam, and purchasing checked baggage is cheaper than on their competitor Jetstar. However, they cancelled our flight a week before departure and we had to rebook on another flight departing several hours later. Dealing with their customer service via email was quite straightforward. I seriously don‘t understand all the bad reviews here - just be aware it‘s a budget airline (and check your itinerary in advance, just in case they cancel your original flight). I will fly with them again!
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh City to Hanoi
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"never had such a bad experience"

(France)

Trip Verified | Ho Chi Minh to Phu Quoc. I had the worst experience with this airline! I fly regularly across Asia and Europe and never had such a bad experience. My flight was delayed for 1h30 and Vietjet Air only sent a text that I never received. Plus, had to pay extra for my luggage because an error occurred in their system. When I went to complain they didn’t do anything and asked me to write and email. After receiving a reply, still nothing is done to compensate. Worst customer service ever.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh to Phu Quoc
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer service is non existent"

(Australia)

Trip Verified | Hue to Ho Chi Minh. No-one deserves to experience the catastrophe that is vietjet airlines. I would rate them minus 5 stars, but unfortunately that isn't possible. Our flight that was from Hue to Ho Chi Minh was delayed by an hour, the attendant which we spoke to did not give us a reason for the delay and was unapologetic. We called vietjet's hotline and encountered the worst excuse of customer service, where they were unsympathetic to our situation and dismissive of our feedback. I deeply regret for believing for a moment that vietjet was an airline that was competent enough to receive my money. Their customer service is non existent and they fail to deliver on-time flights
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHue to Ho Chi Minh
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never ever fly Vietjet"

(Germany)

Trip Verified | Phu Quoc to Singapour via Ho Chi Minh city. There’s one easy rule when traveling in SE Asia, never ever fly Vietjet! Unless you like up to 4 hours delay and cancelled flights (without any notice or apologies). Canceling flights is a usual procedure when the flight is not fully booked, and the answer usually is "don’t know. Maybe technical issues". Also it’s not one or two delayed flights. About 80% of their flights are 1-4 hours delayed. So if you want to spare yourself the connecting flight heart attack or turn a one flight trip into a daytrip - just book with another airline.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePhu Quoc to Singapour via Ho Chi Minh city
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cabin crew somewhat arrogant"

(Vietnam)

Trip Verified | Ho Chi Minh to Taipei. Flight delayed 35 mins at first, fine, normal stuff. But they stopped in the middle of boarding and left more than half of passengers standing in line for an hour without giving any reason or information. Eventually when everyone was so fed up and tired of standing, they announced that the flight would not take off until 2:30 am (the official flight time was 1am). Staffs were chatting and not caring about standing passengers who have absolutely no clue. In flight service was also bad and cabin crew somewhat arrogant. Never again!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh to Taipei
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"substandard level of professionalism"

(United States)

Trip Verified | Ho Chi Minh to Phnom Penh. Worst airline in the world. Delayed my flight 2 hours, made me miss my checkin at my hotel. Tried calling to adjust my flight to another date and got an extremely rude and unprofessional representative who told me to call another number. I can't believe the substandard level of professionalism exhibited from Vietjet.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh to Phnom Penh
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I'm waiting their response"

(South Korea)

Trip Verified | Phu Quoc to Ho Chi Minh. VietJet Air changed flight schedule their own way (5 hours later then I've first booked). This means that I cannot take a connected flight, funnily enough this is also VietJet Air. VietJet Air didn't give any advance notice to me - I found this by myself while managing my booking. I protested them and I'm waiting their response.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RoutePhu Quoc to Ho Chi Minh
Date FlownOctober 2017
Value For Money 12345
no