VietJet Air

✅ Trip Verified | Worst airline in the world, please avoid it at any cost. I showed up on time but the steward showed me the wrong way, we ended up being stuck in the immigration and were late for the flights. They charged me extra 100$ and my luggage will come a day after, which means I will have to go the the airport and pick up by myself.

Not Verified | Worst airline in the world. I thought Spirit and Frontier was bad but this airlines is the worst in the world. They will take your money and delay your flight and cause you to be late for everything. Also they are so disorganized. They will try and take any extra money they can from you. I recommend flying any other airlines than this terrible airlines.

✅ Trip Verified | I was treated very poorly by the counter lady at Gate 9 on November 13th between 11 PM and 11:40 PM (the flight departure time was 11:40 PM). On that particular day, the lines for check-in, customs, and security were very long. When I arrived at the gate, the lady yelled at me and was VERY rude. She shouted at me to hurry up. I informed her about the long lines and in response, she said I should have came earlier. I requested that she stop yelling at me as I was already very stressed from getting through all the lines. I was appalled by her attitude and lack of kindness. Is this the kind of customer service that you provide to your customers? It's rare to experience such horrible customer service by an airline.

Not Verified |   I was flying from Chiang Mai to Bangkok. I did not have any luggage to check in. I only had a small violin case to carry on. The agent for Thai Viet Jet told me I couldn't board with my violin case. Even after I told him that it was a very expensive instrument, and very delicate. And that there was no way I'd every check in my valuable violin under the plane with the other luggage. He told me I could pay an extra 5,500 baht for an extra seat for my violin, even though I paid just 3,000 originally for the round trip ticket. Behind me in line, were other passengers putting carry on suitcases and knapsacks that were bigger than my violin case. For him, that was no problem. It was obvious that the airline just wanted to scam me for more money. Of course, my violin took up no space in the overheard bin. I refused to pay. I will never fly Thai VietJet again.

✅ Trip Verified | It was the worst experience I have ever had in my life as a frequently traveller. I arrived at the airport very early (two hours ahead), and the customer service representative asked if I would like to pay an additional 2,500,000.00 VND for a more spacious seat. I agreed, and the person at the check-in counter weighed my luggage, which was 8.3kg, and gave me the tag for my hand luggage. However, when I reached the departure gate, two ladies noticed I was Malaysian and insisted on weighing my bags again, demanding an additional 3,000,000.00 VND. I was shocked by their behaviour, especially since this was only 10 minutes before the flight was scheduled to depart. I had to throw away two packages of coffee and shirts, and one of the ladies continued to insist, speaking loudly and rudely. I couldn't understand why they singled me out when there were so many other customers present. If my luggage had been over 10kg, I would have understood being asked to pay the fees. The most disappointing part was that they took my flight tickets and didn't return to me until just before boarding, when she willing to give me, just threw it them back at me (with impoliteness). This level of service was completely unacceptable. I suggest that they at least learn English so they can communicate politely without needing to raise their voices towards oversea customers. For me, unfortunately, I think this behaviour is acceptable and unbelievable.

✅ Trip Verified | While we'd appreciate seeing more smiles from VietJet Air staff (ticket counter, boarding agents, flight attendants) we are generally OK with VietJet experiences. We understand why other reviews are mostly negative and we think they're valid. The fact that we're not too bothered with these mostly were our personal expectations. However, I want to warn other passengers that if your itinerary requires a stop over and you have checked bags, do not fly vietjet. Apparently, VietJet Air requires its passengers to get the luggage at every stop, then get back to the counter to check in, then go through the security process all over again. VietJet Air ticket agent confirmed that all passengers must go through this cumbersome, time consuming process at stopovers. I read everything thoroughly before committing to my purchase, especially when flying. VietJet Air did not indicate that the checked bags must go through above mentioned process. Hence, I purchased their tickets. We'll keep this in mind and will never fly VietJet Air if we must transfer with checked bags.

✅ Trip Verified | Worst airline ever! Don’t be trapped in their flights, look elsewhere. The frustration I have gone through with my daughter is the worst I have ever experienced with an airline. Zero customer care.

✅ Trip Verified | Definitely one of the worst airlines I’ve ever traveled. Staff were the most unprofessional people I have ever seen. My boarding pass didn’t have my last name and they let me check-in but at the gate they told me I can’t fly. They provided me no solutions and were completely unapologetic and extremely rude. After asking what could be done for me to get on the flight they told me I have to buy another ticket. Mind you this was 5788 Thai baht per ticket and now I had to pay the same amount again along with my return ticket because I didn’t want to have the same issues again. I had flown from Phuket to Bangkok with the same details through AirAsia and they had no issues whatsoever.

Not Verified | Worst ever airline I had flew with. The airline staff purposely arranged your seat at last row -40 if you unwilling to purchase the seat with additional 5 USD during counter check-in. Other budget airline mostly will randomly arrange for seating if you choose to not purchase. The legroom was extremely short and narrow. A nightmare flight experience.

Not Verified | Delayed our second flight by 3hrs resulting in a missed connection. They offered no alternative and staff expected that we sort subsequent flights ourselves. 0 inflight entertainment and services. Food and amenities are all very expensive. In addition to this incident, other flights we have taken with VietJet Air were consistently delayed.