US Airways

PHL-SDF and SDF-PHL. Flights were on time on both occasions. Comfortable flight and we had a pleasant crew member both ways. US Airways operates small aircraft on this sector so the interiors were cramped but overall good experience considering that this was one of the few direct flights between PHL and SDF and the flight duration's were just over an hour and half each.

EWR-PHL-FRA: Ground staff on EWR were friendly and made efforts to put me on an earlier flight as the original flight to PHL was delayed. PHL-FRA was a brand new Airbus 330 in fact only 4 weeks old so the aircraft itself was in order except the staff. Apart from one crew member all others were rude and any request from passengers seemed like bother. Apart from surly crew drinks were available for free except alcohol and food was just awful. On positive note the AVOD has good selection and soft drinks available in gallery. I would avoid US Airways because of the attitude of crew and bad food.

Flight from Charlottesville VA to Chicago cancelled due to mechanical issues. Put on a flight the next day and given the worst seats on the plane even though there were seats available for a $25 up charge. Given the run- around. Talked to 5 different people and everyone said someone else should be able to do it. Never again.

FRA-EWR: Outbound flight was old Boeing 737 instead of Airbus A330. Ground staff at FRA are friendly. Once boarded the flight was delayed 35 mins and information given by captain. It was all aged male crew. The crew were polite and friendly enough to cater most of the needs. The big change I experienced that drinks were unlimited compared to past where you had to buy drinks. Crew made about 3 to 4 rounds for drinks and later only seen during breakfast round. Being an old aircraft there were no personal TV but they played three different movies on those ceiling attached TV's. They also loaded my requested meal which was compared to none but trash. All in all experience could have been much better if they provide Airbus aircraft.

Flight from Charlotte to Rome June 20. Rude crew no manners 6 staff frowned and looked like we were bothering them by simply being there. No hello no you're welcome just gruff minimal words. Not one crew member said 'thank you for flying with us" etc as we disembarked. Just stood there watching all the passengers leave the plane. Return trip was July 1 2013 - service was just as bad. We went through Philly and had same negative and rude treatment on the ground. They cancelled our Philly - Hartford flight. We had to wait over 5 hours for our connection. One person only on the entire Rome - Philadelphia flight said thank you and was pleasant. On a positive note the crew from Philadelphia to Hartford were very nice.

Will never fly with US Airways again. Everyone boarded and was kept on flight for an hour due to maintenance problems. Temperature in Phoenix while stuck on the flight was over 100 degrees. We were kept waiting on the flight for an hour. Water was brought around but it was poured into cups. We were not given full bottles. Turns out there was an issue with a window. Flight was delayed an hour then a couple more hours. Currently flight is pushed back to 6 pm with an original 10.45am departure time.

Wilmington NC to Philadelphia and Philadelphia to Burlington Vermont. First flight delayed for 'maintenance' a couple of hours then finally canceled. Then booked on evening flight at 7.40pm. That flight canceled due to weather. Finally I took a flight the next morning at 6.40 arrived to my destination a day late. My return trip scheduled for 5.40 pm but there was a delay. Counter personnel could not give straight answers or decent advise. No other flights had to pay out for a hotel room that's not covered due to weather cancellation. Got an email confirmation on a 6.50am flight the next day I showed up to the counter and they did not have me on that flight. Now I'm booked on a 7.50 flight to Washington DC and a 1.50 flight home. I will make US Airways my last choice.

6/16/13. Flew from San Francisco CA to Cancun MX via Phoenix. You have to check in your self they don't have a counter person to help you with check in at least not at San Francisco. I was traveling with my family total of 7 3 adults and 4 Kids it was not easy at all. US airways employee's were rude and not very helpful. If you want a snack you need to pay for it all they offered on a 5 hours flight was coffee and water. Will never use this airline again.

LAX to Rome via Philly. The trip there went smoothly but there was weather coming home which delayed our flight. However we had a 3 hour lay over in Philly and arrived with 2 hours to make the connecting flight. When we presented our boarding passes we were told that our seats were cancelled as they didn't think we would make the flight. I was traveling with my elderly mother so I insisted that they get us on that flight. In the end they found seats for most of us but I had to sit separately from my mother and kids. To add insult to injury some people did not get on the flight although there were still empty seats. They cancelled our seats and put us all through turmoil for nothing. Our gate was also changed with no notice and at one point they had 3 flights waiting in one boarding area. No organization and I have flown with them for the last time.

Every flight I had scheduled had a major problem. Flight from Harrisburg to Philadelphia was immediately declared as 1 hour delay. While waiting we were told that we would be on time and they boarded us after several passengers had already been deferred to other flights. We sat on the plane for 25 minutes. Pilot notified that we would be leaving. Pilot then asked all of us to leave the plane again. We left the plane and returned to waiting area. While waiting for information regarding our flight to Philadelphia I was called to redirect my flight from Harrisburg to Charlotte NC to Sacramento. I would be arriving 2 hours later than my original schedule. (Previously 8.45 now 10.45). We finally arrived in Sacramento and when arriving at gate the pilot found another US Airline in our arrival gate. We sat for 20 minutes. We sat for at least 20 minutes waiting for availability of a gate for our plane to arrive. I got home at midnight originally would have arrived by 9.45. I was called to desk and transferred to a flight to Charlotte NC. I was to arrive at my original destination Sacramento over 2 hours later than my original flights.