US Airways

US Airways will guarantee you the worst experience you will ever have! In the last 2 weeks I have had to get a rental car and hotel to get to where I was going due to overbooking (2 times in 2 weeks). Even with confirmed seats stated on my boarding pass, I still didn't have a seat according to the desk clerk. And than to be told that they would get you on a flight the next day. However they will not pay for the hotel so your choice is pay for it yourself or sleep in the airport. My job requires me to travel frequently and I understand things happen - but every time with US Air? I will never fly this carrier again.

I booked the flight 6 months ago so that part of my vacation would be taken care of. The flight was changed 3 times, and each time the seats where my wife and I sat together were disturbed. I had to call and reset the seating so that we would sit together. The 3rd time, the American Airlines part of the US Airways flight, I was told that I could no longer sit next to my wife unless I paid a $10 upgrade fee for her to sit next to me. Are you kidding me, you made me sit on the phone for half an hour, for the 3rd time because you changed the seats around, and now you are going to charge me to have my wife sit next to me? This is just incompetence. I will never consider US Airways/American Airlines again.

Absolutely the worst experience I've had traveling. Weather caused cancellation of second leg so US Airways rebooked on this flight. Supposed to board 1:30 and here it is 3:18 - we haven't started boarding yet - first no crew, than maintenance check - extra hour plus. Plus, we unexpectedly have a 90 mile drive once we get there because of this debacle. We will never fly this or American Airlines again. Plenty of other options.

There were no positives with US Airways. If I wanted delayed flights, missed connection, dirty planes, and horrible customer service, I'd fly Spirit for half the price. The customer service was horrible and flight was late on the trip to and from Portland. The staff were brusque, as if their passengers were annoyances rather than customers. Return flight was so delayed we missed our flight. US Airways was extremely unhelpful. It took an inordinate amount of time to get them to find us another flight (6 hrs later). They were unwilling to even try booking us through to PDX via a different connection. 0 stars.

US Airways from Phoenix to Boston in First class. My seat and the seat of the lady in back of me were clearly broken. Mine could not have the seatback brought fully up and clearly had a huge impression on the seat from a very heavy person. This made me "roll" into the center right of the seat the whole time. No IFE in first class. For the money you pay you would expect music at the very least. You have to log into GoGo and pay the extra. No access to the Admirals Club in the airport. This is just disgraceful. I was told (after having to wait 10 minutes for 2 customer service agents to finish a personal conversation) it would be $50 dollars a person extra. Outrageous. The food was marginal, not bad but not great either. On the flight to Phoenix it was slightly better. On the way back to Boston both meal selections were olive based dishes. Come on guys give someone a non-olive choice. The made to order ice Sundays were good. When we got in they had a problem hooking up the jetway so everyone was standing for about 10 minutes. In the middle of this, one of the ground crew mistakenly pulled the APU cord which cut all the lights - so we were in the dark. The pilot started yelling at the ground crew (not very professional). Clearly no team at work here. Check in staff in Phoenix were very nice and helpful. Less so in Boston but not bad. Will fly Delta next time.

Minneapolis to Frankfurt via Philadelphia on US Airways. Already at check-in the experience was shocking. They made me remove 4 lbs from my bag, although I could have had another trolley as carry-on luggage. The alternative was to pay 100 USD for 4 lbs of excess luggage. This is bordering extortion. The aircraft to PHL was very poor in terms of its cabin appearance, run down and dirty, too. The international flight was slightly better with rather friendly, German speaking cabin crew. The touch-screen to manage the inflight-entertainment was a 'little-shop-of-horrors' in terms of handling. It took countless attempts to choose the correct channel and the precision of the touch-screen was totally erratic - also with my fellow-passengers. Food was acceptable as airline food can be.

When boarding the US Airways plane, I was notified that I was bumped from my seat (which I choose carefully as to make a connecting flight) to the very last row because another, completely unrelated passenger didn't book their accommodations correctly! Now as I wait at the very back of the plane, hoping and praying that the penalizing seat change wouldn't cause me to miss my connecting flight, I overhear a very loud and inappropriate conversation between the stewardess. US Airways obviously doesn't care about their customers. If they did they would have taken care of my concerns at the time they were occurring. I never received an apology for the inconvenience. I have written several reviews detailing my bad experience with US Airways and will continue to do so. Take your money elsewhere and enjoy the experience.

Been flying regularly for over a decade and this trip on US Airways from Orlando to Chicago via Charlotte without question my worst experience ever - by a wide margin. Forced me to check my carry on, despite plenty of room remaining in overheads then broke my souvenirs. Delay required me to run through the airport and desk staff was unsympathetic and rather short with me when I asked about the bags I was forced to check.

US Airways from New York JFK to Charlotte was horrible. Just watched as they made at least 20 people check their carry on, because no more space available in overhead. Then walked on the plane to see many empty overhead compartments. A lot of lost bags for no reason! Get your information correct before inconveniencing so many.

US Airways was an hour late taking off, almost making me miss the connection to Frankfurt. I barely made my flight, but my luggage did not. The agent at the airport initially said it did and had me walk to the other side of the area, where it was not there. The second agent informed me that it was still in Philly but would get to me the next day. It did not. In a multitude of calls, I was informed it got to Frankfurt and they would forward to Paris immediately with no cost spared, then was informed that it was already in Paris, then still in Philly, then in Paris, then in Frankfurt and again in Paris. I gave an address 4-5 times and every call included them saying they didn't have one. Agents swore every day that I would have it. I had planned to travel around but my once in a lifetime vacation has been hijacked and ruined by having to spend loads of money to stay in one place and hours for luggage that never arrives. Safe to say I will never fly US Airways again. Telling me to go buy clothes is unacceptable - I did not travel a full day to get to Paris to shop for socks.