US Airways

Cleveland to Fort Walton Beach via Charlotte. Both flights delayed. Once we boarded the second flight we sat on the runway for 45 minutes while mechanics changed a tyre. Coming back I flew Pensacola to Cleveland via Charlotte. Actually got in early to Charlotte around 5pm but found out that another US Airways plane took our gate so sat on the runway for 40 minutes. Connecting flight to Cleveland departed at 5.50. Needing to get off the plane I asked the flight attendant how much longer because I was going to miss my flight. She said they have no control over missed flights. Very rude and not accommodating at all! Once I finally got off the plane at 5.40pm I ran though the airport to make my flight to Cleveland. With 20 seconds to spare we made it. But I will never be flying US Airways again!

Flew First Class from PHX to EWR round trip. Outgoing flight weather delayed 3 hrs (not their fault). Food inedible and served cold. Unbelievable for First Class. No entertainment no headphones etc. Not a quiet flight either since the 2 attendants sitting nearby in the jump seats were chattering for the entire flight when not serving. Return flight food slightly edible similar to coach several years ago. Gate agent failed to flag luggage as First Class so it was delivered last. Very bad experience especially coming off a First Class flight on Hawaiian Air which was very pleasant.

St. Louis to Orlando via Charlotte. First flight left late and they made no effort to hold our connecting flight (on the same carrier). Provided no information on gate changes and we missed our meetings. Got up at 3am only to end cooling our heels in Charlotte all day. Will never book with them again.

London-Charlotte connecting Charlotte-San Francisco. As others have said Envoy service LHR-Charlotte was fine. Bad things happened once we arrived in Charlotte. Plane sat on tarmac for 30 minutes in queue. Then a large storm arrived as plane had not departed on time we were caught in the storm. Sat on tarmac for nearly 2 hours. Pilot told us every 15 minutes that "Plane returning to gate for hail inspection". Once parked at gate after 2 hrs pilot told us: "Leave plane if you want just take boarding pass". We followed this advice. After 15 minutes in terminal called airline to ask if we could rebook given uncertainty and they said BTW the flight is cancelled. Gate staff would not let us back on plane to collect carry-on's. We re-booked on another flight. We were told it would depart from Gate 15 then Gate 8 then Gate 15 then back to Gate 8. Flight finally left 2 hours late. None of our bags arrived even though airline had 2 hours to transfer to new flight and we were assured this would occur. Waited in long line at 1am to file lost baggage report. Our last flight with this airline. Food on domestic legs inedible no inflight entertainment.

It started badly when we arrived at the airport to discover that US Airways had separated my husband and me from each other - for an international flight. The ticket agent was rude and inflexible. It culminated on the return trip where we were again separated. The TV/video system does not respond to touch and in order to make something happen you practically have to pound on the screen - obviously affecting the person sitting in the seat in front of you. The restrooms were filthy. Our flight was canceled from PHL to IND because of weather and the agents rescheduling us were rude. We were re-scheduled for a flight 12 hours later which turned out to be the best scenario for our group (43 of us). Most of us had luggage that did not make it until the next day. I truly do not know how US Airways continues to operate with customer service being so poor.

If you are disabled don't fly US Airways. I made the mistake of booking a non direct flight instead of a non-stop flight. Flight delayed over an hour in Philadelphia. I sat on the plane for an hour unable to leave to get some food as the transporter had already left. The flight attendant did offer me some water apple juice chips and salsa free of charge. Flight left Boston at 11.30 and did not leave Philadelphia until 3 or later. When we finally arrived in Atlanta after 5.” Unfortunately the wheelchair service was terrible. Very disappointed!

Flew in from Frankfurt connecting in Philadelphia had a first class ticket with my husband went to the lounge problems getting in then waited 4 plus hours for flight to San Diego. Went to the gate and there seemed to be a problem they announced that they were having personnel issues waiting for a crew member to arrive - this was at 8pm (flight to leave at 8.25pm). Flight then cancelled and we were told to get a hotel and rescheduled the flight next day at 6pm no first class and had to pay $250 out of pocket to stay overnight. Next flight awful flight attendants rude sour. Will never fly US air again!

Kansas City to Seattle with a stop in Phoenix. On the day of my flight I got ready went to the airport and was helped by a lovely woman at the check in counter had no problems checking in my 2 bags and then went to wait for the plane. It was on time and ready to go had no issues with my carry on luggage and had a pleasant flight to Phoenix the staff member doing the intercom system was even showing us interesting things that were outside the window. Plane in Phoenix was on time as well the staff onboard were courteous and fun. My bags arrived to Seattle.

Flight ZRH-PHL on a 767. As noted in other comments those planes are very old with no individual in-flight entertainment modules in Economy class. The overhead monitors are just a few so unless you are seated close to them you need to have very good eyes to see what's going on selection of movies was pathetic. I am 6'3' but the seats were actually rather comfortable and roomy albeit worn out. Only complimentary alcohol is wine (from a carton?). Crew was polite although certain members did have a bit of an attitude. Overall US Airways will get you to your destination (often cheaply) which is what matters for most passengers.

Quebec City to Philadelphia. The plane was late so several customers had to be rescheduled. It took 1 hour and 45 minutes to check in 17 customers. The ticket agents were steadily working but it seemed the system for that airport was either antiquated or they had difficulty receiving/sending current information. Not sure if the fault was with poorly trained agents or a lousy system but the wait time was inexcusable. Then once we (finally) got on the plane we were delayed another 20 minutes while the baggage handlers arranged and rearranged the luggage in the storage area below the cabin. That extra 20 minutes caused us to miss our connecting flight. Not a good experience.