US Airways

I had a miserable experience and customer service has been worthless. Our flight was delayed for over 4 hours due to auxiliary power failure. After 4 hours they took off even though nothing was fixed. Dealing with customer service is pointless - they don't know anything and just give you canned response. I will never fly them again.

LHR-PHL and PHL-LHR. Absolutely no complaints. On-time. Excellent seat in envoy class. Friendly service and good food. Wines not as good as BA and no Champagne pre-take off or in-flight only sparkling Italian Prosecco. Lounge in PHL inferior to BA's but US Airways use the Star Alliance lounge at LHR which is good. Would use again if the price was right.

2nd international flight with US Airways in F Cl (Envoy) 1st was PHL-TLV-PHL and 2nd was PHL-FRA-PHL. Found the service excellent. On time-comfortable and an extremely accommodating staff. Very pleased - will definitely fly them again. Inflight services excellent.

DEN-PHL-FCO and return. Not sure how they managed this but all flights departed late but arrived on time so no complaints there. Flew economy seats were comfortable enough although the rows are close together. cabin crew on all flights very pleasant; international crew did an especially nice job. International in-flight entertainment in economy is very nice. Would fly again.

Flight 38 (LAX to CLT) this past week. My sister who was visiting from out of country had her flight delayed because of some issue with the cabin crew and almost missed her connecting flight. Her baggage was delivered on a later flight to our hotel which was the least they could do. Our customer service rep was very professional and helpful in assisting us. US Airways is a great way to fly on a budget but they need to fix issues like this or no amount of value can make it up.

Seat 24F Flight 1471. The seats in back are made for people who are less than 5" tall and 120lbs. They install the seat so that your shoulder is up against the window panel which shoves you into the person next to you. You cant recline the seat and it is installed cockeyed so that your back knows you are tilted forward the whole ride long. I am glad it was only for an hour or so. People in front of me chimed in about sitting on top of one another. Paid for preferred access and watched the TSA line move like lightning while preferred access stood there like idiots paying for a service that is non existent. When you try to upgrade a seat to first class you loose the $ for the first upgrade. Fix that seat so it is flat and not tilting forward.

Recent experience on YYZ-PHL-CDG-PHL-YYZ was awful. Ignoring luggage issues on both in and outbound flights the ground service and scheduling were terrifying. Confirmed flights were cancelled or rescheduled without notice (email or text messages were received after the fact) gates were changed an average of 3x per flight all flights delayed (in some cases cancelled altogether) - my wife an I ended up on separate flights! - and departure information was inconsistent - i.e. big electronic display says flight gate F33 at 7.10pm little concourse display says gate F27 at 5.35pm and actual gate sign says 6.35pm and attendant says "Oh the displays aren't updated very often". The overall experience - coming and going - was flabbergasting. It's hard to understand how an organization can be so broken. I think what startled me the most is that the ground staff had so little regard for the degree in which they were trashing people's schedules vacations honeymoons etc. In fairness I'll say that the actual flight (once we got on one) was fine - nothing special but nothing horrible either - but getting to the flight transferring between flights luggage handling luggage problem handling responsiveness to client's was just plain horrible verging on criminal.

I am long time US flyer with over 326000 miles earned on this airline I know the airline and its product and policies well and I must say I will do everything I can to never fly USAir (or American if the post-merger product is anything like USAir) again. Staff on long haul international flights (PHL-LHR) and (LHR-PHL) are not only rude and unprofessional they seem to have disdain for their customers. One does not expect personalized attention in Economy but even in this class of service this was still a $1400 ticket and quite frankly I expect better service for that kind of money. Multiple requests to have a personal wheelchair stored in the cabin coat closet (as every other international airline does) were ignored on not one but 3 separate occasions. Disabled passengers and mothers with infants were treated with complete disdain on both US Airways Flight 728 (5/17/13) and US Airways flight 729 (5/20/13). I fly frequently and am generally pretty tolerant of the hassles of flying nowadays however flying on US Airways between the US and Europe was truly the low point of my trip. The fact that both the outbound and the return flights were characterized by such poorly trained staff tells me this is an endemic problem. Their international product truly is garbage no matter what the fare is.

Was scheduled to fly from NY to Orlando for my first child's graduation. Flight from NY was rescheduled due to mechanical problem. Rescheduled to fly from NY to Philadelphia connecting to another flight from Philadelphia to Orlando arrived in Philadelphia while awaiting at the gate They closed the doors never asked me anything were very unpleasant to deal with and after complaining they finally rescheduled me for another flight that was late to Orlando which resulted in me being late for my Daughters graduation. When I spoke with someone on the phone all I got was a run-around and how sorry they truly are but there is nothing we can. Supervisor after supervisor nobody was willing to make the experience even a little pleasant.

3/4 of my scheduled flights had serious issues. 4th flight I didn't take - my husband and I opted to take a rental car. First flight was taxiing to the runway we went back to the gate and changed flights. Replacement plane was fine. Connecting flight delayed due to a problem with the fuelling truck and then had an aborted take-off. We had to wait over an hour until they put us on a different plane at the opposite end of the airport. On the returning flight from Cancun we were notified mid-air over the Atlantic that there was some kind of electrical issue and that we had to make a cautionary landing in Miami. We were in Miami on a hot plane for 3 hours. Flight attendants did not check on us. They didn't come by with water. We had to go get it from the back where they were filing cups. Finally we left again and were served 2 tiny cookies. We of course missed our connecting flight in Philly. They threw a voucher at us for a hotel 15 miles away. By that point everything in the airport was closed in regards to food and we had nothing to eat all day. We tried calling customer service only to be told repeatedly that they have no phone support for such issues.