US Airways

We booked and paid in advance two US Air round trip tickets form DTW to SFO with a stop over in PHX. We received a e-mail shortly before our departure, informing us that our schedule times had changed on both dates. On the return flight they were leaving us in Phoenix with no flight back to Detroit, also the times didn't work for our scheduled Trafalgar tour. We called US Air several times and received a message saying they were busy and to call back. After getting another number we received a message telling us to stay on the line for the next available representative. After one hour and 10 minutes of listening to their terrible music, someone answered. We were informed that there were no flights from Phoenix to Detroit, after we had paid for a round trip ticket. After much wrangling we decided to leave the tour a day early and get a $95.00 shuttle from Monterey to SFO to make an early flight. When arriving at SFO we were informed that our flight was delayed, making our connection in Phoenix impossible. The agent worked diligently and got us a flight, SFO, Philadelphia, Detroit. Needless to say it will be a long time before we book US Airways again.

US Airways from OGG (Kahului, Maui) to Phoenix Sky Harbor. There were no pair of economy seats available together online. Traded 2 Seat "E"s 4 rows apart for row 27, seats E/F. Was told only it was an exit row. Flight was a redeye, hoped to sleep, as it lasted 6 hours. Spouse, (about 5 feet tall, less than 90 lbs) sat in seat F. We could not get comfortable - armests would not raise, seats were very narrow - for me, For my wife, window area was cold, no pillows were available, and she had no legroom due to protruding window slide cover. She had to turn towards me and put her legs on top of mine. I could not get something to drink, as I then could not use the tray table. US Airways would rather couples pay for preferred, choice, or 1st class seating, than provide enough regular priced coach seats. The window seats on the exit row should be removed.

Recently we have been to Orlando from Philly. Our flight got delayed by 2 hours and we got the notification call just 40 mins before the departure. Obviously we were not happy with this. During our return flight, we had one stop and we missed the first one. It was US Airways flight but managed by American Airlines now I guess. I approached the ground staff and told them how we missed it. When I was preparing myself to pay extra money, to my pleasant surprise they gave us different flight with no extra charge. We were so happy that we would use American Airlines (US Airways) in our next tour again. Apart from that flights were spacious, and service was okay. More courteous behaviour from crew would make it more attractive.

Manchester Airport check in queues terrible at T3. Good thing there is the web check in around the corner. Gate area needs more queuing space. Flight delayed 45 mins, did quick turnaround but still delayed out. Friendly crew. Comfy leather seats, nice meal service, friendly staff. Philadelphia immigration was terrible this time. Bags were waiting for us on the floor, how nice. Had to make a quick connection. Walked through station to B security instead of using A-East. Boarding was good, comfy seats, long drink service, took an hour. Tampa is a great airport. Bags delayed due to thunder. At airport until 8pm, when we had hoped to be in Orlando.

A very bad experience on our US Airways flights Bangor to Tampa via Philadelphia. The plane leaving Bangor lost the air conditioning on the runway, had to go back for repairs. Hot plane, no communication from the captain or crew about what was going on. Late to Philadelphia, we ran to C terminal, Gate 20 and arrived 14 minutes before departure. A very rude gate agent had just given away our first class seats to two people already on board even though there was a line to board of about 30 people. She refused to honor our seats even though we'd paid for them and had boarding cards. We have never been treated or threatened in such an obnoxious way. Although we paid for first, we rode in the back of the plane. Our recent experiences with US Airways have been getting worse.

In 2013 we paid extra to fly non stop to San Diego, an hour before our flight while in transit, we get an alert our flight was canceled. Now in they move our departing flight out an hour and move our returning flight out an hour with no alerts or notice. On both trips, even though we booked our seats so our family would sit together, they split us up. So my 14 year old daughter had to sit next to strangers on both flights. When we asked the staff to switch seats they ignored us.

I flew from Phoenix to Lima through Mexico City without problems. However on the return trip, there was a major delay in the airport in Mexico City (caused by the government), causing me to miss my connecting flight. The man at the counter was rude, but eventually provided me with a continuation of my journey which included a new flight through Puerto Vallarta and an overnight stay. Once I tried to board from Puerto Vallarta, they told me that, because of the change in flight, it was no longer an international flight and therefore I would have to pay an additional baggage fees. Although I provided documentation that this was part of the Phoenix, Lima trip, she didn't care and became rude when I pressed the issue. The flight crew were fine, and airplane was normal. Just that the ticketing people are completely unreasonable and rude.

Round Trip. Both flights had good crew, though the outbound crew were much more interactive as a daytime flight. Food excellent on outbound and certainly good on the return. Great seat in 1-2-1 configuration. Small delays on both legs, but arrived within half an hour of scheduled time. In all respects better than the BA option through London, which I frequently use.

First-the flight was rescheduled from 10.10pm departure to 12.20am due to no pilots to fly the plane. Boarding starting at midnight and was fully boarded before the pilots showed up - first pilot at 12.20am and second pilot at 12.24am. Second-only a blanket was available for each passenger, no pillows available on an all-night flight. Third-no beverages were made available even in first class. Fourth-at no time did any of the crew apologize for the delay or for the lack of amenities. Fifth-the plane itself had no electronics available at all - no video screens and no outlets for electronics - truly very Spartan. Sixth-at 7am EDT the first beverages were offered along with the "first class" continental breakfast which consisted of a small croissant roll, a packet of almond butter, a small tube of strawberry preserves, a wedge of cheese and a mint - not "first class" at all. Seventh-the flight landed and we left the aircraft at 8.58am EDT. In summary, I would not recommend US Airways as a source to use for night-time intercontinental flights. It was a ridiculous example of airline management and treatment of customers.

The charade continues. We got up at 5.00am for a 7.50am flight that has now been delayed until at least 4.00pm with no guarantee that the flight will actually leave. No notification of the delay was sent to passengers, no offer to place passengers on other flights or airlines was made, no compensation was offered for the inconvenience or to losing hotel in LA. As some attempt at a sop, we have each been offered a $10.00 lunch voucher to be redeemed at one of the departure lounge junk-food outlets. And as if that isn't insulting enough, as two passengers' names were included on the voucher, the junk-food outlet refused to honour the $10.00 for the second passenger. So, back to the airline counter to wait for another 15 or 20 minutes before being told that US Airways had run out of vouchers. The ineptitude is extraordinary.