US Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 460 reviews
4/10
3 star Skytrax Rating
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8/10

US Airways customer review

(United Kingdom)

SFO-PHL-FRA trying US Airways for the first time after being rebooked "from" them onto other airlines due to delays. Surprised with how decent they are. Both flights had roomy (though not very comfortable) seats excellent service on-board and arrived on time/early. Acceptable food on the PHL-FRA and even free wine - not that it's any good. IFE system is excellent on the A330s. Would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

US Airways customer review

(United States)

Very frustrating experience with US Air when flying to Glasgow last week. Our traveling parties were meeting in PHL to connect to the same transatlantic flight. Both flights delayed due to weather but they go in to PHL at around the same time. Our flight then sat out on the tarmac for 1.5 hrs because they didn't have a gate for us. While we were stuck out there the captain kept saying all flights out were grounded so we would make our connections but that wasn't true as mine left leaving me stranded. Next flight waited for passengers to come in from a delayed flight. Why couldn't they do that for me? I finally made it to Glasgow the next day via London but missed the first day of vacation. On the way back our flight was delayed 2 hours due to maintenance and the next one was as well. On top of all this the staff were rude pushy and the flight attendants were surly the meals were gross and the TV sound did not work throughout so that was 7 hours with nothing to watch. They also kept running out of drinks and food by the time they reached our seats. If I can help it I will never fly US Air again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

US Airways customer review

(United States)

Left LAX on Saturday to take my daughter to Providence. Flight delayed and we missed out connecting flight to providence was stranded in Philadelphia. They did not offer any help and just gave us new tickets to come back to airport next day. Sunday morning went to airport realizing that they had booked my 16 daughter on a different flight to DC! Ended up renting a car and driving. Went back to airport on Monday 7/22 to catch my flight to LAX. Flight from Providence was late again and I missed my connection again. Was re-routed to Phoenix and stayed on the plane for 3 hours for bad weather and missed the connection from Phoenix to LA. Stranded in Phoenix again and finally made it to Orange county airport on Tuesday.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

US Airways customer review

(United States)

Choice Seats aren't choice at all. We flew a 6pm to midnight flight from Philadelphia to Glasgow on 17 July 2013. We paid $99.00 each for "Choice" seats 24A and 24B. These were considered choice seats by the airline because they are Emergency Exit seats with the extra leg room. Unfortunately they are directly behind the lavatories. The cabin lights were dimmed we took out our blankets and pillows closed our eyes and someone opened the lavatory door flooding our seating area with glaring florescent light. Our plans for catching a nap were ruined.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

US Airways customer review

(United Kingdom)

Flew London to Philadelphia then on to Greensboro NC and return. Outbound the first leg was excellent. The connecting flight to PTI was delayed as there was no fuel in the aircraft then an engine failed on start up. The Captain kept us informed as the engineers tried to fix it and an hour later we boarded a replacement airframe. On the return there was an hour delay at Philadelphia due to the aircraft being "too hot in the cabin" as it had been sat in the sun all day but the staff kept us informed of progress. What I did appreciate was that the bags went straight through and were ready to collect straight away. There is always room for improvement but I think these guys should focus a bit more on the maintenance - get the aircraft ready earlier and make sure it is serviceable before the flight - not wait until everyone is at the gate waiting to board.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

US Airways customer review

(United States)

DFW to Phoenix 6/30/13. Then from Phoenix to San Diego because of fog problems the plane could not land so they re-routed us to Phoenix. During this time I had a connection flight leaving San Diego and my husband and I missed our connection flight leaving San Diego to Hawaii. I went to the Phoenix counter to just get a brush off and were told that another flight was leaving San Diego to Hawaii that day. By the time we arrived in San Diego that morning we had been left stranded. I will never take a flight to San Diego nor will I fly US Airways. They offered to fly us out 2 days later. I had to purchase a whole new ticket that night to get us to our destination.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

US Airways customer review

(United States)

Every time I book a flight I promise myself that I will not use US Airways again. Unfortunately they are the only airline that fly into Hilton Head Island so we are captive to them. Once again they have cancelled our flight from the island into Charlotte and we will not make our flight to Phoenix. The explanation given was "weather" in Charlotte. Doppler radar says 30% chance of rain in Charlotte during the time we would have been there. The only thing I hate worse than a cancelled flight is a blatant lie about the reason the flight was cancelled. No compensation given at all. Can't get out until tomorrow.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

US Airways customer review

(United Kingdom)

Dublin to Charlotte (5th July 13) Charlotte to Dublin (12th July 13). Disappointment at both flights but especially Dublin to Charlotte: 1) ran out of earphones so no entertainment for 8 hours. 2) one of the toilets out of order for full flight. 3) another toilet ran out of toilet paper. 4) hot breakfast ice cold. Return flight - my wife asked if we could upgrade but were told flight full. Expected to depart at 6.20pm but did not board until approx 7pm despite on-time advised. Made to sit on plane while we waited for passengers from another flight who had missed their flight to Paris - eventual departure 8pm. Some of these were put in first class although we had been told flight full with no upgrades!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

US Airways customer review

(United States)

Have always traveled using U.S. Airways usually from Charlotte NC to NYC. Last year entrusted them with our 16 year old traveling alone to Paris for a month. This year we traveled as a family to Paris and will be using them again in August as they now have a direct flight from Charlotte NC to Dublin Ireland. Have never had any trouble with this airline. Luckily no bad weather so flights have always been on time. My only complaint is on domestic flights they let people with huge carry-on luggage board and they fill up the available overhead spaced. I have had to check my regulation size carry on bag on a couple of occasions for lack of room. They don't seem to care what size your carry on bag is. Also food is awful but this is probably true of most airlines. Staff have always been friendly and helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

US Airways customer review

(United States)

Two days trying to get from LGA to MEM through DC. Flight from DC to Memphis was delayed 2 hrs then they put us on the plane and after 2 hrs seated they cancelled the fight. Trying to get back to NY after 2 hours inside the plane they cancel again. They put me on another flight to NY which finally left after another additional 2 hrs delay. Next day: try to get to Memphis again LGA-CLT ok but the second flight CLT-MEM was 2 hrs delayed again. Staff unhelpful and rude. Will never use their service again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no