United Airlines

✅ Trip Verified | Our plane was delayed 5hrs due to an unexpected computer chip problem so we missed our connecting flight. So basically a 10hr trip turned into 24hrs of travel. United Airlines, Especially Patrick in Chicago Airport jumped through hoops getting us home. They had to make a separate plane ride for 16 passengers that were coming from Hawaii to Kansas City. We actually rode in a plane that is usually used for crew members.

✅ Trip Verified | Horrible flight. Waited an hour to be told we had to get re routed and needed more gas to do so. Waited 2 hours before taking off and you added 45 minutes to my flight. Literally worst experience ever. Do use fly united airlines out of La Guardia Airport unless you want to feel time stop. 7 hours for a 4 hours flight. No free snacks no credits nothing. Wifi is NOT free.

Not Verified | 3 stars. The staff were pretty nice. I asked for cookies and they were super nice and gave us more than I asked. The food was okay. They gave us pretzels and I took a pack with me, at my house I ate some and I saw the expiration date and they were expired! The TV didn't work that well. Overall United was okay, but I would recommend Delta Air Lines. I flew SFO to JFK and they treated me like royalty!

✅ Trip Verified | Denver to Tucson. Don’t fly United. A bunch of liars. Flight delays - first four hours then half hour now maybe tomorrow at six but no guarantee. They gave me food voucher and told me where to go use them had to go to the other side of airport and was told no they don’t take vouchers. 40 minutes walk back and all United employees gone. Now I have to sleep in the airport and I haven’t eaten in 9 hours. Southwest is 100 times better.

Not Verified | Love United’s new policy to delay all late afternoon and evening aircraft flying out of Denver so they don’t have to pay for hotel rooms for people that are going to miss their flight or connection. This is not a 5-10 minutes delay, which is perfectly reasonable, this is a 45 minute to 90 minute delay for as few as a single passenger.

Not Verified | The exception of a little disorganization boarding because of the new COVID/ vaccination rules, everything was smooth and enjoyable. The Polaris lounge was closed (disappointed) and the United club lounge was pretty crowded- although when we checked into the lounge we were given special bags with snacks, water, and drink tickets( I guess for top shelf). Boarding was pretty quick and I loved my seat in true Polaris. The flight crew was extremely friendly upon boarding and through out our flight. Again food service was “modified “ due to COVID, I personally thought my short rib entrée was quite good (though I would call it more like roast beef) as well as my breakfast frittata. There was a snack basket upfront as well. We deplaned in a nice organized manner with each crew member wishing us well. Bags arrived in one peace and quickly. Our return flight was equally enjoyable. I was so happy with United, I booked with them again for our next European adventure on same plane and a quick small vacation domestically. I did not book with points and paid cash( if that makes a difference). I only mention that because it’s a lot of money to spend when you work in a supermarket lol. Looking forward to our next trip with United.

✅ Trip Verified | Not going to lie, I was super skeptical with my airline choice after reading these reviews. But now that I flew across the country with 2 connecting flights and a family of 5, I gotta say, I think most of these posts were written by someone who booked a basic ticket. We flew Harrisburg-Chicago-San Francisco-Monterey with regular economy tickets and had only one issue (it was a drunk woman having an anxiety attack at the last connector). We were actually 5-10 minutes early for each landing. Same early landings with our flight back (MRY-LAX-ORD-MDT). The 787 was most comfortable (the 737 was cramped and my neck was stiff after 4+ hr flight). No luggage lost, no luggage damaged, flight attendants were all friendly and personable. Would fly United again.

Not Verified | Economy class seats are so tiny with no leg space at all. How many rows they eliminated yet again to squeeze more seats? I am average person size 6 and I can fit in in this seat. It is a torture. Unfortunately, they are our main airline our of Houston. Even economy plus is tiny. I guess they only care if you pay for business class. Wifi is barely working as well. We are all treated as numbers for them. New CEO said he is going to make this airline great. Start with making it less terrible first. When passengers have to take Advil to survive the pain after squeezing for hours into tiny space, this is unacceptable. Worst airline ever.

✅ Trip Verified | Well, where do I start?! I have bought tickets from United Airlines to fly from Chicago (ORD) to Fort Lauderdale (FLL), me, my pregnant wife, my one year old daughter and my brother-in-law. There's no such thing as courtesy boarding for moms, pregnant women, or people that have an obvious need of help. When I checked in, I had chosen middle and window seats on one row and another aisle seat on a different row, the only seats available to be selected in the United app. I ended up for some reason with 2 window seats and one middle seat. We get to the gate (total chaos), I asked a lady from United if I can get seats with my wife on the same row since we have an infant daughter with us and my wife is pregnant...the answer was random and it was given by another guy who jumped into my conversation: we have somebody that already asked for this, we will see what we can do...we boarded and after a while I've asked again a steward about the seat...but I've got another lame excuse, the plane door needs to be fixed. This was the pretext for the delay, United Airlines lied to us about a door issue so they can win more time and fill in empty seats left. We were supposed to take off at 3.55pm, it's 4.40pm and we're still on the ground. United Airlines employees are probably the most frustrated employees I have ever interacted with, from an airline, condescending and rude is all they have to have on their resumes. United Airlines is the new Spirit Airlines a very unfriendly airline for families. I do not recommend! Thank God we're flying back with American!

✅ Trip Verified | Booked my trip back in December 2021. One month before our travel plans I received a message saying our departing aircraft was returning to Boston a full day later than we had booked for. Our 4 hour flight was now turning into an overnighter and 14 hour trip with 3 connecting airplanes to catch. I had hotel and car reservations that I was paying for in Boston for the day we had planned for. I lost almost $1000 on these plans alone. I contacted United and spoke with a very nice woman who helped me use their customer service tool to request reimbursement for my "significantly changed flight". I was reimbursed my trip at the assurance that I was still booked for the flight (I asked the woman about this several times throughout our conversation). She assured me that because United could not book me on another flight because there were none scheduled, I was entitled to my money back for my flight because of significant unavoidable changes to our trip. After checking one final time that I was still in fact booked for my flight, we hung up and I received my refund a few weeks later. Fast forward to the last day of our trip. I call United because I did not see a check in option for my flight and now my confirmation code won't work. Come to find out the United representative cancelled my reservation and I was without a flight and stuck in Utah. I gave this agent everything I had: case numbers from customer service, the name of the original agent I spoke with, dates, emails and she did not care to acknowledge any of it. She said "I am sorry the agent gave you false information but you must buy your ticket for tomorrow on this flight at current market value". Not only was my flight canceled on me, they charged me $900 dollars for a flight I originally purchased at $400. I informed the woman that on their website it says that United will reimburse for "significant travel delays". The original agent I spoke with quoted a delay of 6 hours as a significant delay which mine ended up being 14 hours by the time all was said and done. This United supervisor did not care to hear any of it and several times in our conversation just stopped answering me. All she had to say is that United doesn't reimburse a flight if you still get on the flight, which is a complete lie. United's website WILL reimburse for travel delays while also allowing you to take the flight. So in all United cost me almost $2000 dollars in flights and missed rental and hotel reservations. If they weren't the only airline that flew out of the tiny town we were staying in, I would have rebooted with another airline. Absolute worst experience of my life I would not recommend this company to my worst enemy.