United Airlines

✅ Trip Verified | This was my first experience flying United, normally we fly Delta but my father had some frequent flyer points so we decided to use them on our vacation to Maui. When we got to the airport we boarded the flight a little late and took our seats on the plane. We sat for at least 40 min before the pilot told us that our plane was on fire and we needed to leave the plane. We unboarded and waited about an hour outside the terminal for them to give us a report. They told us that we have no plane to give you, and we needed to leave the terminal so the next flight could arrive on time. We were sent back to where we checked in our bags to retrieve them, and then we waited about 3 hours in a line to get on a bus to our destination. Now normally, things happen, planes combust, 1 instance is fine. It is a pain waiting around, but things happen, and although it took a full day away from our vacation and they refused to pay for our room (or do anything to make up for their plane caring on fire) things could be worse. On our way home, our first flight went as planned with no problem, and I forgot about the fire plane. The next flight was a red eye for us, so I was already irritated enough, but the plane on board software malfunctioned, so we sat for 2 extra hours on the plane before taking off and had to absolutely sprint to our next gate which we had planned to eat at. When we boarded our 3rd and final plane we sat around again for an hour past our estimated departure time, then we were asked to leave the plane again as it had maintenance problems. We will likely take a bus home as well, and I will have spent more time on a bus then on a United flight. The only good thing I can say about this airline is that they are nice, however their service is terrible. On a nine hour flight they came to give me water 1 time and came for trash 1 time. This is absolutely the most unhelpful, worst airline I have ever been on. I hate United.

✅ Trip Verified | Always have delays. I'm flying weekly with this company, and every time it was delays. I'm accounting at least the last 20 flights were delayed. Something wrong with this company. No wifi so many times.

✅ Trip Verified | Extremely rude and the most unprofessional flight attendant behavior I have ever experienced. This staff member commented about us to other passengers saying that “it must have felt like a long flight because of them” and told us that we should give our one year old baby candy to suck on while he was crying at the very end of the flight due to the aircrafts descent. This was our first and last time flying United.

Not Verified | I had the most stressful experience with United, and I used to be a long time customer. I made a reservation on their app using my mileage, a week before my trip United decided to cancel my trip, for unknown reasons, without any notification to me. I just happened to check the app and see it gone. I was on the call for 2 hours to get the ticket back and had to call again to make changes. The night before the trip I checked the app and saw my reservation, so I thought I was ok. When I went to the airport the next day, they told me there is no reservation and that I had to call the mileage dept, since they can't do anything. I was on the call, again for 2 hours, with an agent and then a manager, which they did nothing to help my situation and the manager hung up on me. I had to pay $950 on the spot to get a roundtrip ticket. I am extremely disgusted by United and will never fly United ever again.

✅ Trip Verified | No access to the premier lounge is insane. The employee is trying to sell us on a United Airlines credit card application vs a day charge to utilize the lounge. Poor customer service, especially for business class. Pass on United, trying to make every dime they can on free water and coffee. Service and customer retention starts at the gate, United just doesn’t take care of their business / first class partners.

Not Verified | I am shocked to say the least at how unprofessional and disorganized this airline is. I flew out of the Pensacola airport and there were only 2 United employees working on staff to help around 50 customers. I had to beg to get a sentence out of the two employees working and eventually missed my opportunity for accommodations due to a delayed flight and had to rebook with a new airline just to get home. I can not blame the employees that were working due to short staff, but the corporation that allows their employee such a large task flow with no help. Absolutely unacceptable.

Not Verified | I have been sitting in the Cincinnati airport for seven hours waiting to board. I purchased tickets X 2 months ago and this experience has been a total nightmare! We have been told five stories by different United staff. None of which are true. The staff working the desk are some of the most rude customer service people I have ever dealt with. They have no compassion. They simply don’t care that they don’t have a plane here for us to board. All they can tell us is it will be a few more hours. They don’t offer any compensation. Never again will I fly United.

✅ Trip Verified | I made reservations for 03/06/2022 to fly Jacksonville to Houston to Kansas city. I get to Houston and after 3 hours they tell me my flight to Kansas is cancelled. I then go and make flights back to Florida. Next morning United texts me and states the original flight is ready and they put me on it so i can make my work summit. "Now i have paid 1100$ to go back to Florida which I'm now not going there. I filled out the refund which i was then told to go through customer care. "which not one understands English or can understand a conversation". So here i am 20 days later waiting for something! No help, no English speaking person calls me or emails. Never again will I fly this airline, as a matter of fact i was robbed $1100.00 for a flight I did not take.

✅ Trip Verified | Our plane was delayed 5hrs due to an unexpected computer chip problem so we missed our connecting flight. So basically a 10hr trip turned into 24hrs of travel. United Airlines, Especially Patrick in Chicago Airport jumped through hoops getting us home. They had to make a separate plane ride for 16 passengers that were coming from Hawaii to Kansas City. We actually rode in a plane that is usually used for crew members.

✅ Trip Verified | Horrible flight. Waited an hour to be told we had to get re routed and needed more gas to do so. Waited 2 hours before taking off and you added 45 minutes to my flight. Literally worst experience ever. Do use fly united airlines out of La Guardia Airport unless you want to feel time stop. 7 hours for a 4 hours flight. No free snacks no credits nothing. Wifi is NOT free.