United Airlines

✅ Trip Verified | In our 40 years of flying we have never experienced more rude and unprofessional flight attendants. Not only did we notice but others around us did as well, you could tell they hated their jobs and you as the customers were going to suffer the consequences. They spoke in such rudeness! We will never fly with United again.

✅ Trip Verified | Awful service throughout. I paid for a checked bag, and when I dropped it off, was not given a bag tag receipt. I guess this is not usually a huge deal, but of course they lost my suitcase. Flight attendants were straight up rude to each other and passengers on both legs of flight. The first leg of my flight was Austin to Newark. We landed, and the pilot told us that we were behind a few other planes that needed to get to the gate. We ended up sitting on the tarmac in the plane for over an hour, and I had a connecting flight that I barely made. Because of that delay, my bag got left in the original plane and was not transferred over. The flight attendants on the Providence flight were visibly annoyed with me…for the gate delay I did not cause. Once I landed in Providence, I quickly realized that my suitcase did not make it to the destination. I walked upstairs to ticketing to talk to a representative there, and ended up with three people “pitching in” to help me. One lady, who was definitely not there to be helpful but didn’t seem to have anywhere else to go, got after me for not having my baggage tag/receipt. I told her I was not given one, and she repeated that it was my fault. I tried to clarify that I was not given a tag from the person that took my bag, and she raised her voice and began talking over me. It was a full day of paying for the privilege to have United workers bitch at me. After several calls, and begging, and chat messages, I finally found out that my bag arrived at the Providence airport around 930 last night. It was picked up by a courier service just before 10 AM this morning and was supposed to be delivered within 4 to 6 hours, and then the time switched to a delivery of 6 to 8 hours. United and the businesses it associates with are completely incompetent and unresponsive.

✅ Trip Verified | I would like to thank everyone at United Airlines for being so accommodating and helpful, especially to the agent at the counter named Raquel. She’s very knowledgeable and very patient with me since I almost gave up because of so many requirements to be filled out and it was my first time ever to go through this very strict and stressful travel due to the pandemic. We had already been dealing with stress from the horrible customer service with Asiana Airlines the day before where they just straight out denied us from boarding because we didn’t have a return ticket, and when I finally purchased our return ticket, they just told me that they’ve closed the check in and that I missed my flight, they didn’t even bother telling me what to do next since I missed my flight. I’m just thankful that after all that we went through, United Airlines agent was there to give us as much information as possible in order to get us to the right direction. Kudos to Ms Raquel at SFO UA counter. Because of her assistance, we were able to fly and now we are in Singapore for our last leg prior to our final destination, Philippines. The aircraft is so nice and clean, the food is delish, the seat is very comfy. The crew is very friendly and informative. Thank you all UA team! I highly recommend you.

Not Verified | Fort Myers to San Jose. I flew with United Airlines about 4 times in 2022. I had the worst experience ever. The flight attendant terrorized me about wearing the mask. She brought a paper with a warning on it and she put my name down. She said that I have to wear a double mask! I tried to sleep during this 10-hour flight but couldn't because of the way they were treating me. The flight attendant put the flashlight in my face to see if the mask was worn correctly. The food was so bad, I could hardly eat. Then, the flight attendant kept telling me that I have to keep my mask between each bite. The service was extremely poor. The seats are so tight, there's no leg room at all. The wifi didn't work at all during the whole length of the flight. I don't want to travel on this airline again.

✅ Trip Verified | United turn our family vacation into a living hell! Flew to Miami to board a cruise and they sent our bag to another flight, so we had to wait 3 hours to get our bag. We almost didn't make it in time for the cruise. On our way back to Chicago there was a 3 hour delay. We also had to spend an hour on the plane before we took off. The flight attendant refused to give us a second Biscoff snack because they only allowed one snack per passenger. We had to pay for our kids' food even after the Captain said we were going to get "free service" as a token of appreciation for all the "inconvenience." We have the United Plus credit card, but we'll never fly United again.

Not Verified | United Airlines is probably the worst airline I have ever ridden. The past four to five times I have flown with United, theres always been a 2+ hour delay. Is it just my luck with delays? Their seats are awful, I feel like I get sores from sitting on literal plywood for hours. Everything is just bad. The comfort, the food, the timing.

Not Verified | United has the worst customer service I have ever encountered. Uncaring employees that are unhelpful. I have a problem with my flights, and all they can say is "oh well, you'll have to check in manually". I can't even use a kiosk to check in - I have to find a special office located in the bowels of the airport to get checked in. This is ridiculous. I've called them numerous times, and told I would get a callback, and it never happens. I've wasted hours of time trying to resolve this issue, and all the CS folks can say is "tough".

✅ Trip Verified | I hate to say it but United are my least favorite US airline. Everything always feels a bit soulless, from booking the flight on the very functional, corporate website and app, to sitting in the rigid seats eating meh food being served by eternally grumpy staff. The only benefit is they are highly competitive on price and hold a lot of routes and airline partners that others don't. The wifi often doesn't work outside the continental US but there's no way to tell the flight path your aircraft will take or how long you have until it cuts out.

Not Verified | We we travelling with a two year old, never an easy task. We waited to be the last ones off when we touched down at Newark to get our connecting flight to Edinburgh. Before we could gather our things, there was a crew of half a dozen cleaners making their way towards us. Worse, the flight crew was then impatiently coming up behind us. A very challenging situation. We are fine not getting extra help, but did not expect such a hindrance. Next leg to Edinburgh was very disappointing. The food was barely edible. They didn't serve beverages for the meal until after the food had been served and they cleared away the dinner faster than one could eat. The red wine was of poor quality. There was one good flight attendant. She saved the day on that flight. Otherwise, the service was brusque and verging on rude. It used to be that airlines used their best attendants for international flights. I guess this is no longer a policy (or perhaps this was there best?!). The seats had almost no cushioning. The inflight entertainment was fine, but the headphones were very bad. I used the personal device option instead so I could use my own headphones. However, every time I paused a movie, when I came back to watch it I had to endure the same awful advertisement before it would continue. Don't advertise to me: I paid for the flight already.

Not Verified | I traveled on United roughly 1 month ago and have never been so disappointed with an airline. Not only did I arrive at my destination 2 days late because of delays (non-weather related) causing me to miss my connecting flights, but they made a mistake on my departure and only issued 1 ticket while 2 were originally booked. This caused me to depart a day later than planned which resulted in additional expenses for lodging, meals and transportation. I was adamantly assured by the agent on the phone that I would be reimbursed for all of my extra expenses (2 nights unused hotel stay, 1 additional night hotel stay, meals and taxi) for the multitude of mistakes that were made, but United is refusing to do anything other than issue a $300 travel credit. Negligence at it's best.