United Airlines

✅ Trip Verified | Hartford to Denver. First class is not very classy. After boarding the attendants were nice, offered a couple of drinks. Then breakfast one option cereal and yogurt. After takeoff and “Breakfast” we had another 2.5 hours with no beverage or snack service! And let’s not forget no wi-go! Thank god for solitaire. Worst first class flight ever!!

✅ Trip Verified | Denver to Burlington. I was supposed to arrive at my destination 18 hours before my life changing interview giving me plenty of time to be prepared. But of course, with United, I ended up landing in Boston at 12am (not Burlington, Vermont), and had to rent a car ($312.07 receipt attached, wasn’t planning on renting) to drive to 3.5 hours to Stowe, Vermont to make sure I got to my interview by 9am. I slept for 2 hours before my lifetime interview because United lost my bag and I didn’t have my suit. So, I had to buy a full suit for my interview ($150) an hour before my interview. This truly couldn’t be any worse of a situation and impacted my personal life dramatically. I made it to the interview, but 2 hours of sleep and cheap temporary dress clothes was devastating. No bag, cancelled flight due to maintenance, no flight to my destination, renting a car, driving hours after midnight, all could have been avoided by United. I would also like to add I still don’t have my bag and I’m flying back home. I’ve gone this whole trip with no clothes, no toiletries, nothing. United needs to fix this.

Not Verified | Newark to Delhi. This was first time i booked international flight for my family through United Airlines it was really worst experience i ever had with any airlines.The flight UA82 was scheduled from Newark to Delhi at 9:50 PM on 16th April 2019. We went to airport with 2 small kid (1 infant) and really struggled for checkin, United airlines agent were really arrogant and not responding properly on query, anyway i spent 1 hour and 30 minute finding what to do and agents sending me here and there. At last we have been asked to be on a long queue to get help, finally after another 40 minute on queue we have been told that flight is cancelled and that is the reason we had difficulty in checkin through kiosk. Wow this was terrible, i had to drive 60 miles to reach airport and now i hear flight is cancelled, there was no prior intimation on cancellation of the flight. Thankfully i kept few days of gap for my next flight from Delhi to Raipur. I was given only one option of connecting flight next day which i had no choice of denying so accepted. I really never thought United Airlines is going to be such a terrible experience. Now onwards UA would be a last option to fly with.

✅ Trip Verified | Chicago to Dallas. Well, United just lost a customer since 1981. Tried to check in online (and via phone, and with a live human) and was told that one cannot check in without a checked bag. In other words, there is a $30 fee for checking in online. Goodbye, United. It's been fun!

✅ Trip Verified | Chicago to Oklahoma City. We were told that we had to check our carry-on luggage because it wouldn’t fit in the overhead cabin. Once boarded, we saw the limited space and were shocked. The aircraft was very warm, small and uncomfortable. There were no plugs for devices nor were there any screens to view tv/movies. I was blown away with how little space there was, the lack of amenities and how cramped the flight was for the money we paid just to be on the aircraft. How is it we are now spending more and more money these days, yet going through hoops just to fly and getting less? There was little arm or leg room, no WiFi, there was water but no soap in the one restroom available, my armrest would not go up and the compartment holding the magazines was broken. I will think twice before boarding another United aircraft again.

✅ Trip Verified | Dublin to Chicago via Kansas City. I have been a longtime miles plus and explorer member. I booked flights on United for my wife and son from Dublin to Kansas City through the United website using my account. This is one of those code share flights where Aer Lingus carries out the first leg and United, the second. The Aer Lingus flight was delayed and my wife and son missed their connecting flight. When at the United customer desk, they were told that it wasn't their problem. There were no more flights to Kansas City that night and they would not arrange accomodation. Instead, United made a ten year old and his mother sleep in the airport, and I still had to drive three hours to collect them at another airport, unless they wanted to remain in the Chicago airport for another day. I am astounded by the service provided by United. I will never book with them again and will take steps to cancel my explorer credit card with them.

✅ Trip Verified | Chicago to Waynesville. Staff was cold and unfriendly while being vague with directions and an unwillingness to help or answer questions clearly. They cancelled our flight and we were forced to stay in Chicago for 2 extra days without any vouchers for food or a hotel. There is not enough staff to address the customers who have paid lots of money for their poor service. Do not fly United Airlines. Ever. Unless you enjoy total chaos, poor service, and anxiety. I will never fly with them again.

✅ Trip Verified | Orlando to Frankfurt via Chicago. Worst ever customer service seen in my life. It took 2.5 days to reach my destination with each and every flight disruptions. I trusted Star alliance but seems to be they have lot of communication gape between airlines which gave me a nightmare.

✅ Trip Verified | We were shocked at the lack of customer service given to us by the airline attendants going from San Antonio to Denver for a connecting flight to Hawaii and LA to San Antonio coming back. An attendant coming home literally told my husband on our honeymoon we shouldn't of purchased these tickets if we wanted to sit together (making the assumption we are broke because we paid for economy tickets). I also observed the flight attendant turn down a mother and child to sit together. On the flight from San Antonio to Denver we asked to sit together for our honeymoon trip and all staff including the captain stated we could ask around but they would not help us. We ended up sitting separately on both connecting flights. I am very dissatisfied and disappointed in United Airlines punishing economy class fliers by splitting them up. We will not book with them again and will spread the word about their poor unprofessional practices .

✅ Trip Verified | Baltimore to Chicago. Worse customer service I have seen. Paid to have an assigned seat to be next to a companion in a flight and without notification of the airline changed the seat 3 times. When I called to try to rectify the situation the lady on the he phone kept repeating that she was not able to help and that the seats were transferred to the airport. I explained that I needed to be next to this person due to panic attacks and they disregard it and refused to give me a number to call.