United Airlines

✅ Trip Verified | El Paso to Syracuse. It has been the worst airline that I have ever got in my life. The plane was dirty, going back it got cancelled and they reschedule my flight for the next day and it got cancelled again! The Customer Service is the worst, the put you in wait from 50 min to 60 min.

✅ Trip Verified | Denver to Atlanta. In all of my travels United has never taken off or landed on time, never. Their gate staff is nasty and don't act like they care if fly with them or not. A horrible airline, I'll never fly with them again

✅ Trip Verified | Chicago O’Hare to Miami. First a warning. If you make the mistake I made and buy an economy ticket and then need to change for any reason after 24 hours of purchase, congratulations, you just donated hundreds to a terrible company. I had a family emergency that necessitated that I change my travel date and with the economy ticket I had to cancel my flight with no refund and just buy another ticket. Never again.

Not Verified | Boston to Milan with United Airlines. Horrible business class. Plane had to be 10 years old and was not Polaris business class as advertised and sold. Seat had scratches and torn areas. Bathrooms were horrible. There was no bathroom for business class - had to be shared with economy class. Not even close in comparison to Qatar, Delta One or other international airlines. Worst business class experience ever!

✅ Trip Verified | Columbus to Houston. I am very disappointed in the customer service and ticket rules. I wanted to find an airline to use on a regular basis. I needed to change the date, still using the expensive ticket. Absolutely can't be done. Will not even consider United Airlines again.

✅ Trip Verified | Denver to Bismarck. UA 5259 14th June, the flight attendant Barbara, was an outstanding representative to your company and everything your company stands for when it comes to customer service. Her professionalism is the reason I keep my business with United. 10/10 would recommend to a friend.

✅ Trip Verified | Worst airline in regards to flight attendants and customer service. First of all, it was just me and my 16 month old, along with a stroller, a carry on bag, and a personal item. First flight was delayed over an hour and the attendants could not tell me why or resolve the issue--the issue being: I would have 5 minutes to get on my connecting flight in Chicago! Please keep in mind--it is just me and my baby traveling. Once we boarded the first flight from ATL to Chicago, I asked the flight attendant if she knew the status of my next flight going from Chicago to Jackson Hole and what gate it would be at since I would nearly be making the flight due to their delay. She said they could not get that information and had no way to access it! HAHA! I have a flip phone but found out from other guy attendant that he could access that info on the United website with wifi. He did so for me. But that's all he did, the bare minimum. Also, there were 3-4 rows of open seats in which I could of sat with my baby on any other airline since they were open but no. Also, was told wrong gate on first flight by guy. Then when getting off in Jackson Hole and I asked staff for assistance in getting my carryon bag from overhead because I was clearly not able to while holding my child, he said, "I'm not allowed to do that."

✅ Trip Verified | London Heathrow to San Francisco return. The outbound flight was on a new (2017) 777-300 and the aircraft was smart and clean. Seats were a little narrow given the 3-4-3 configuration, but lots of airlines are now using this in economy for the 777. The seat was comfy enough and offered good back support. Blanket and pillow provided. Entertainment screen was a good size and had a lot of content which was impressive. Mine needed resetting during the flight but after asking the cabin crew this was done no problem. Service was good with beer and wine included but other alcoholic drinks needing extra paymemt. Food was ok although a little unhealthy. The service before landing was only started with around 45 mins of the flight left so was a huge rush which wasn't very relaxing. WiFi was available to buy but I didn't use it. The flight was on time. Return Flight was as above, apart from older (1999) 777-200. Refurbished aircraft had the same seat as above and entertainment too. Was pleasant enough. The flight was around 35 mins late arriving in LHR, however, someone was there to meet those with connections so good service. The crew were good, service was less rushed on this flight. The flight was full and still comfy enough. Again the entertainment screen needed resetting but not a problem was done in 10 mins. Food better than the outbound leg. Again didn't pay for any WiFi. Slept for 5 hours or so. Having seen some bad review of United I am leaving a review as they were perfectly pleasant. I would reccomend!

✅ Trip Verified | Denver to Cody. Multiple gate changes and later came the delays. I will avoid flying United at all costs. I really wished I had read the reviews prior to buying tickets. Never again will I fly with United.

Not Verified | Raleigh Durham to Paris via Washington. Delayed by weather and had to run to connection flight. Got there with 3 kids and was told we couldn’t board even though the plane was still at the gate. Once door was closed and I mean she closed the door in front of me and my family. Then we had to stand in a customer service line for hours to get rerouted. On the way back we had the rudest stewardess who slammed the cart on my arm and leg I swear on purpose. I say that because I asked her to help get my screen going 3 times and she was no help so I had no movie screen for the 9 hour flight. We made it safely which is first and foremost of most importance but we slammed the ground and did a bunny hop until we came to a complete stop. Needless to say this will be the last time I ever fly United Airlines. By the way, I never write reviews but this trip was just that ... a trip!