United Airlines

Calgary to Houston with United Airlines. This is one of most inefficient airlines ever. Their front counter staff are slow, lazy and are the masters of wasting people’s time. Their operations manager should be fired! If you want to see clowns, you don’t need to go to the circus. Just sit and watch them work.

✅ Trip Verified | Greenville to Denver. I won’t book another flight with United. I was supposed to arrive in Denver last night. I sat at the airport with my family for 3 hours only to be sent back home due to “flight crew needing rest”. We got rebooked to this morning and have already been delayed 2 times. They have no compensation for your time spent, money spent on reservations already paid for at your destination, time taken off work, etc. This airline has no regard for your travel plans. Our flight has only been delayed for either “flight crew needs rest” or “no flight crew available”. This is insane and preposterous.

✅ Trip Verified | Montréal to Savannah via Newark. Worst trip of my life. Our first flight got canceled for scheduled crew problem. Our new first flight got delayed. Our second flight got canceled. We arrived in Newark at 11 pm, had to be back at the airport at 5 am and according to the airline, the only hotel available was at a 60 minutes drive. We found ourselves and paid for it a much more closer hotel and cheaper. Every personnel would only help for a small of our problem. It really was a bad experience and we lost a whole day of a short vacation..

✅ Trip Verified | I had an absolute horrible experience with United. My original flight was supposed to be from Boise to Denver to Newark to San Juan. I ended up getting on my on-time flight to Denver, but due to “weather” we were flown to Grand-Junction airport. This runway is not FAA approved and so when we landed something broke and there ended up being a mechanical issue that further delayed us an extra 9 hours in that airport. I also have Celiac disease and I was not accommodated any gluten-free food. So after about 9 hours of sitting in that terminal, we boarded a different plane and flew to Denver. I then had to change my connecting flight completely because of the delay, and it added an extra connecting flight to Fort Lauderdale. Once I landed there I was rushing to my gate. When I finally arrived in Newark I was so exhausted, and hungry I had a complete meltdown. I missed my connecting flight to San Juan by 10 minutes, and ended up having to wait another 11 hours in the Newark airport. Altogether, I was in the airport/flying for about 48 hours straight, with no accommodations. Now that I am trying to get back to Boise Idaho, I am again having issues. I tried to check-in to my flight on the app about 20 hours before my expected flight time, and it said I was “unable to check-in at this time.” So I called to see what the problem was and I was on hold for 1.5 hours. When they finally answered they said that they accidentally put in the system “did not show up to board.” This was crazy to me because my flight hadn’t even taken off yet. So he finally fixed that issue and now that I have checked in and am currently at the SJU airport, my flight is delayed 9 hours so far. I am absolutely frustrated and would never recommend this airline to anyone.

Not Verified | Newark to Hong Kong. The flight was not very good. Cabin service was terrible and there wasn't a self serve bar. United also had a terrible meal and can never compete with Asian airlines. Singapore Airlines is way better. I don't get what's going on with United Airlines but it's just really bad. The seat was so uncomfortable and the flight attendants didn't care about us in any way. They were just in the back chatting about their own "things." All in all, it's a terrible airline for economy. However, I will be a silver member soon and I hope the premium economy and the business class are better.

Not Verified | Los Angeles to Tokyo-Narita. I believe United did a much better job on this trans-Pacific flight than when I last flew with them to Cancun in 2015. Overall, the food was good and they even allowed me to explore the cockpit. However, there were certain things United needs to improve on. The seat comfort was not that great and there is a lack of variety of inflight entertainment, and I was left with other things to do for 2 hours of my flight. But overall, it was OK! Well done United!

Not Verified | United Airlines delayed a flight from Houston to Austin due to over filling the fuel tank, the airplane was already on the runway when they had to stop it before departing. This caused an hour delay for the flight from Austin to the connecting flight out of Houston. They knew this flight was delayed and why it was delayed. When we landed the other flight had started boarding, and so I ran 1.5 miles to make it to my connecting flight. I ran up as they shut the doors. The ticketing agent knew that the flight was delayed and why it was and still they didn't hold the flight. They put me and twenty others on standby with full flights. They could of just held the plan for 10 minutes and there would of been no issues. No wonder they only got two stars out of five. I give them zero out of five because it wouldn't have been too hard to hold for 10 minutes. On top of that the standby flight we had to wait fifteen minutes for a crew member. I still didn't get on that fight. Stuck in Houston on standby, and I was told I was first on standby but the list has me as fourth, liars!

Not Verified | United Airlines is by far the worst airline I’ve ever travelled with. They know absolutely nothing about customer service. I am flying from Austin to Honolulu today and I was supposed to have a connecting flight in Denver. I received a text last night saying that the flight to Denver had been delayed. I was supposed to leave Austin at 7.25am and now I can’t leave until 9.14am. That is a problem because I’m supposed to leave Denver at 9.40am to go to Honolulu. Apparently there are no direct flights from Denver to Honolulu after the one I was supposed to be on. So now I have to have another connecting flight from Denver to Los Angeles. The flight from Los Angeles departs at 2pm and I won’t get to Honolulu until 5pm! This messes up all my reservations for when I land in Honolulu because I will be arriving 4 hours after the time I was supposed to. The two customer services ladies at gate 27 in Austin this morning were completely rude to me and said that they’re not going to do anything about it and I’m just out of my money on my reservations!

✅ Trip Verified | Mcallen to Houston. Treated me without respect. If you are not going to treat people with dignity remove basic economy class. Won’t allow me to check in. I had to show an employee I don’t have a carry on. Put me next to the restroom even though there were several empty seats. I asked flight attendant for Dr Pepper, she walked away saying they didn’t have it and made a nasty comment to the next customer “I don’t know why people ask for things we don’t carry”. She should not be working, period. I used to be commuter on Continental and Texas air prior to that. Merging with United was awful. This airline should not exist.

✅ Trip Verified | Houston to Cleveland. Their customer service is horrible. Multiple people on the flight have asked why our flight is delayed at the counter worker was useless, essentially just waving off the customer. Our flight was supposed to leave at 8:23 pm and has now been pushed back for 2 hours. They continue to give fake answers over the intercom to why we haven’t left. The plane has been in the terminal for over 3 hours yet they pretend that the crew isn’t there. It would be different if they were honest to why we haven’t left yet but that is not the case.