United Airlines

Not Verified | I have never been so disappointed with an airline. I was delayed 9 hours and missed my connecting flight and had to find a hotel and pay with my funds at the last minute. I am missing 2 days of my vacation i spent $2600 on. Do not fly with them.

✅ Trip Verified | Cedar Rapids to Bozeman. Horrible experience. I will pay extra for another airline. Flight in the morning scheduled to leave at 6am. Told us delay due to a leak. Came back on, told us closest mechanic is 30 min away. Told us numerous times on pa she had our backs and was working on rerouting people in order of their connecting flights. Said it was an automated system and again she had our backs. Then told us the mechanic had to go get tools ... wouldn't you think he'd come with tools? Told us the first connecting flight was 9:45 and everyone should make connections. My flight was to leave at 9:00 out of Denver. Then they had to get parts and delayed 2 hours but she had our backs. I went up and talked with another attendant. No one had our backs. She said it's not automated. She helped get us on stand by for a connection and then a late flight for sure leaving at 6:30 pm from Denver. As I'm standing there the flight was cancelled. Glad I happened to be standing there so she booked me on a later flight leaving Cedar Rapids at 3:30. I'm really glad I did not have to deal with the lady that had our backs with her automated non-existing system and did nothing for us. Came back to airport, flight delayed an hour. Got to Denver and gate was B21. Went and ate, came back and they changed the gate to B44, right by where we ate. Walked back to B44 and flight is delayed by half an hour. There is an Oregon flight that has to leave before our plane can get in. That plane just pulled up. No way we are getting out of here half hour late, it will be an hour at least. Felt lied to this morning and over promising and under delivering seems to be a pattern with this company. Flew on them last January too and ended up having to get a rental car to get home. Their Customer service agent showed such indifference to our situation. Given these experiences, I will gladly pay extra to not fly with United.

✅ Trip Verified | Flagstaff to Toronto via Denver. Flight check in had an issue printing our baggage tags. We were then offloaded despite: 1) That it was their system that had an issue 2) The flight had been moved earlier without any notice Station manager at Flagstaff proceeded to blame us for not being ready 3 hours before despite all communication from the airline saying we only had to be ready 1 hour before. Spent 2.5 hours on the helpline because the Station Manager said there was nothing else they could do. Awful. American Airlines (which had a counter next to them) actually did more to assist us to get to Toronto that United did. Wouldn't ever fly them.

✅ Trip Verified | Houston to Tampa. I was forced to check my bag when there was plenty of available room. Additionally I fly with this airline every week & use the same bag, but the airline employee at the gate said my bag was too big. This is a huge inconvenience for me & the staff was extremely rude!!

Not Verified | This is the second international flight in two months that has been canceled due to mechanical issues. I was redirected both times through connecting airports- all to no avail. Upon arrival, each of those flights suffered mechanical issues and flights were very very delayed, This is not the way to run a business - service is unreliable and I cannot take this airline anymore.

✅ Trip Verified | Portland to Denver. We were traveling as a family to Denver from a funeral. As our tickets said “see agent” we went to go see our assigned seats also seeing if we can see if we can get some of our family put together. There is 7 of us as again it was for a funeral. As we tried to voice our frustrations to having to pay extra to sit together as a family, the lady working the E1 gate at 6pm on October 14th wasn’t the friendliest as we tried to voice our frustration. Not trying to be aggressive. As we walk away she says “I shouldn’t of even tried to get them together” again super disappointed on how this situation was handled. United will be the last resort to fly as they aren’t very accommodating unless you push. Sad that flying in the last several years has resulted to this.

✅ Trip Verified | San Francisco to Newark. Due to aircraft change, my friend and I were downgraded from 1st class to Economy on this leg of our Business class flight from Australia code sharing with Air New Zealand. We were appalled when given a voucher by way of compensation with so many restrictions attached as to be practically useless to Australian citizens. Beware of using any airline offering a codeshare flight on United Airlines. The substituted aircraft was dirty, smelly and delapidated with a torch hanging from the ceiling in the toilet for illumination. The battery gave out 2 hours into the flight so customers had to use their mobile phones to see and the state of the toilet attested to the fact that this method was inadequate in the extreme. A horrible experience made worse by the inadequate (if not illegal) compensation.

Not Verified | I’m very disappointed with the Basic Economy fare offering. I had the Basic Economy flight from LGA to Houston and then, connected to Austin. This class of service means you can’t check in online ahead, however when you arrive at the gate, you have unfriendly staff trying to get you to pay for your hand luggage continuously until you board the plane. My seat assignment was the last row against the toilet so no reclining. United basic economy awful and I hope the other airlines don’t follow this “class” of a bad idea! The customer service for this class of fares makes the airline undesirable. I won’t fly United again unless it’s a last resort.

Not Verified | New York to Denver. I travel cross country at least twice per month with Southwest or JetBlue. I tried United Airlines on the last trip. Never again. The plane was unkempt, the Internet was spotty at best. No other form of entertainment. Older plane. Extra charge for luggage. Change fee was exorbitant. So many better choices.

Not Verified | I flew from Amsterdam to San Francisco on 23rd September. There was delay of 1,5 hours due to cleaning purposes. When Flying back to Amsterdam there was also a delay of 2 hours due to cleaning purposes. Is this just common policy, or is United Airlines (UA) inaccurately informing its customers? Seems like UA needs to improve its logistics .. on board though everything was splendid.