United Airlines

✅ Trip Verified | Excellent round trip flight (October and November). Good quality of service, except for the special meals we order. On Newark-Narita (2 on 3 times) and Narita-Newark flight (1 on 3 times), the flight attendants gave our meals to other passengers. At least on the return flight, an attendant came to apologize and offer Polaris meals as an alternative. United have to improve the logistics on this aspect. Excellent in-flight entertainment and a good choice of movies.

✅ Trip Verified | Good round trip flight. We arrive earlier in Newark and in Québec, Clean plane and comfortable. Professional flight attendant. The only negative point was that one of the two agents at the United counter at Aéroport international de Québec was not able to speak French. It's not acceptable since the official language of Québec is French.

Not Verified | Seattle to Rio de Janeiro. I am not reviewing a flight. I am reviewing United's policy with LatinoFare about change fees when you cancel your ticket. Unlike other airlines, United will not allow you to choose a new flight after cancellation for the same price or less. I actually found a flight $18 less, but because of United's greedy policy, LatinoFare had to go find the next most expensive flight, which added $120 to the already whopping change fee. In other words, United is greedy and unethical. I will continue to avoid traveling with United as much as possible.

Not Verified | Reno to Salt Lake City via Los Angeles. Arrived too late to catch flight. I was left hanging at the airport. Was told by gate person, too bad, talk to "refund" about the problem. I am now listed on a 10:00 am flight tomorrow. 20 hours to Salt Lake City with the added bonus of having to pay for a hotel room. Could have rented a car and driven home for a lot less. My wife tried calling "Customer Service." Customer Service said so sorry, but nothing they could do to help ... talk to gate agent. (The so sad, too bad, who cares person.) We fly a lot.

✅ Trip Verified | Tampa to Denver. Very attentive crew! Amazing service. WiFi didn’t work on the way to Denver but the crew made up for it in many ways. Delayed departure but early arrival.

✅ Trip Verified | Never again with United Airlines. My wife and I are returning from our “Dream Vacation” in Bora Bora (BOR); however, getting here and going home have been absolute nightmares. We started our trip on Nov 7th from BWI to SFO. Upon arriving at SFO we decided to upgrade the next (8 hour) leg of the trip to first class, and I can assume that is where the problems began. We arrived in Papeete PPT) without problem, but when we checked in for our flight from PPT to BOR the next morning, one hour before the flight, we are told we do not have tickets. The ticket agent sees that we have confirmed reservations, but says we are not ticketed. She says it appears United Airlines has “refunded” our tickets, and in order to continue on to BOR, we must buy new tickets now and work it out with UA later. With only minutes to spare before they start boarding (10 minutes before departure), we have no option but to purchase new tickets. Mind you this abbreviated version does not include my angry discussion with the Air Tahiti employees, sure they were the ones who had made the mistake, nor my wife’s plea to me to calm down. After arriving in BOR and checking into our resort I got online and sent a message to UA with all of the details I could include in 1,000 characters and pictures of the new ticket receipts, hoping to not only find some resolution, but also ensure we were good to go for our return. Days later my wife received an email confirming receipt of my correspondence, and they would reply in 7 to 14 Days. We attempted to place a wifi-call on 12 November, much to my surprise it went through. For more than two hours I tried to explain the issues to the United Airlines reservation specialist, and eventually supervisor. After the two hours had passed, I was told he could not do anything about the ticketing issues for our trip to BOR, but he assured me we were ticketed and would have no problem for our return flight, and we were emailed a new itinerary with e-ticket numbers. We are leaving BOR today, and decided to leave the comfort of our resort early to avoid a last minute rush if there was a problem with our tickets; we were booked on the last flight out for the night and didn’t have accommodations if we missed it. It came as no surprise this time to me or my wife when we stood a little longer than anyone else at the ticket desk while the agent pounded away at the keyboard, then the familiar question, “may I see your receipt or itinerary?” Seems the assurance and guarantee of the UA Reservation Supervisor that we would have no problem for our return was worthless, and I am glad we had the foresight to check in for our flight much earlier than necessary. The Chief ticket agent for Air Tahiti in BOR worked for well over an hour to try and find our tickets, with the following conclusions. United did something to take away our tickets and did not give us new ones, and the e-ticket numbers provided to us on our receipt returned “No information found.” Thus, we were forced once again to purchase tickets we have already once paid for. I asked the agents in BOR if this is a regular occurrence; the Chief agent said “with United, yes”, and her coworker shook his head in agreement.

✅ Trip Verified | Orlando to San Jose via Denver. I’ve flown a couple of times so I know what’s a good airline and what’s not and this is not one of the best. First of all just to get a carry-on you have to pay extra I upgraded so I could get a carry-on plus a personal item and also they guaranteed that families would sit together because I’m flying with my two-year-old daughter. We both had a ticket and they didn’t sit us together I had to go up to the podium and they fixed it for me which was good but other airlines would’ve done it automatically without having to pay. My second complaint would be that on the connecting flight they didn’t have enough room for the carry-on bags which is really dumb since almost everybody paid for their carry-on bags they ended up letting people check them in but it’s still not fair since they charge people for the carry-on bag which other airlines don’t. Now my last complaint would be their willingness to help me get to and from my stroller with my daughter other airlines help me without me asking this airline every time I would have to wait for everybody to leave and that would receive help and would be the last one out. Their food policies were about the same you get free drinks one snack. Their attendance were a hit or miss some more sweet somewhere just straight up nasty I was confused on the flight where the bathroom was and one was very rude to me and just kept saying in the middle in the middle while I have my two-year-old in my hand. Also the look on her face told it all how she felt about me and obviously I couldn’t find it so she could’ve help me out a little more because the Plane was dark it was a early morning flight. I give 2.5 stars out of 5. I would recommend American Airlines or Southwest if you’re traveling with family

✅ Trip Verified | Chicago to Newark. Check-in was quick, and boarding was orderly. However, the hold room at ORD was tight, a normal sight at US airports. Upon boarding, the airline announced that, due to the short flight (1 hour 30 minutes), there would be no meal service, even on business class. That was quite a surprise to me as I got meal service on shorter flights elsewhere. On the upside, United used a 777-200 with new, updated Polaris seats, which were quite luxurious for such a short flight. Staff were courteous and accommodating, making it a pleasant flight.

Not Verified | Rochester to Seattle via Chicago. Had my flight changed from ROC to IAD to SEA changed to ROC to ORD to SEA. I called and talked to the Baggage Rep at Rochester and they assured me that they had gotten my change in itinerary and my bags would be following with me to ORD. I checked the United app and it verified the change in routing. When I arrived in Seattle however, the app told me my bag had actually been loaded on the flight to IAD anyway and had then been routed through Denver. They then assured me that my bag was in route and would arrive in Seattle two hours later around midnight. The tracking confirmed it was on the 12:01 am flight. The next day I checked: no bag. I checked the United App again and now it said it was just leaving Denver on yet another flight and would arrive around noon. I understand when unforeseen conditions cause delayed and rerouted flights but to be this clueless or incompetent is inexcusable. I promise two things: I will never fly United willingly again and if I am forced to fly United I will refuse to check my bags. They cannot be trusted to either handle the routing properly or failing that, honestly report the progress of their effort to correct the situation. They simply tell the customer whatever they think they want to hear and then they will do the minimum required to resolve the issue.

✅ Trip Verified | Houston to Chicago. Don’t purchase United Club passes! Front desk ladies in Houston IAH don’t want to honor my family’s membership and this has happened already several times and it’s beyond frustrating!