United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4843 reviews
3/10
3 star Skytrax Rating
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9/10

"best flight I have ever had"

(United States)

Trip Verified | Memphis to Denver. This was the best flight I have ever had. I’ve flown dozens of times; this one I was most worried about because I brought my 1 year old son. At the gate, TSA agents helped me by putting my husband next to me. While it’s common we are first to board, they helped us collapse our stroller. All the flight attendants were really nice to us. Always making sure we had plenty of snacks and milk. My son seemed a handful but the lady flight attendants were very understanding and always there to help. Very cheerful. The seats had tv screens and they offered free headphones! We watched the new Lion King movie that just came out. The whole experience was above and beyond any flight I’ve ever been on. The WiFi was really slow, but the TV made up for that. Thanks for upping your game, United.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMemphis to Denver
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"staff were so lovely and friendly"

(Ireland)

Not Verified | On a 7 hour flight from Las Vegas to Dublin and my partners screen was not working for the inflight movie, an air hostess noticed the screen was not working and offered compensation, my partner and I declined, but they were so nice they sent a gift voucher to his email for the inconvenience and also tried fix the screen. The staff were so lovely and friendly, making jokes and keeping passengers happy. Will definitely fly with united again
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Dublin
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Thank you United"

(United States)

Trip Verified | Tampa to San Francisco. Three days before my flight, my wife fell off a ladder and ended up in the hospital with surgery scheduled. I cancelled my flight and the lady on the phone kept suggesting that I rebook instead of cancelling. I explained what happened and the trip was to attend a convention she directed me to a web site to seek a refund. I filled in a single page questionnaire explaining why I cancelled. In less than 24 hours I got an email wishing my wife a speedy recovery followed by receipts issuing 100% refund of baggage and airfare back to my card. Thank you United.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to San Francisco
Date FlownNovember 2019
Value For Money 12345
yes
1/10

"greedy corporate run business"

(United States)

Not Verified | Oklahoma City to Miami via Houston. So, the flight from Oklahoma City to Houston was great! Then it went to pot! We were given our boarding pass for gate C10, 20 minutes before flight I went to attendant and was informed that flight had been changed to gate E16. So we rush to new gate and found out we were to late. There was no announcement that the gate had been changed. There were 14 people who missed the flight besides us. We have flown on United Airlines 2 times in the last year, both times we were in first class, and both times the airline was disorganized. The first time we flew 1st class, we were bumped from 1st class because 2 air marshalls were catching a ride. We paid $400 extra per ticket over the coach amount and got a voucher for $200/ticket. Then when we tried to use voucher, we were told it couldn't be used on a first class fare. Now that makes no sense at all. I would not recommend flying United Airlines! Absolute ripoff, greedy corporate run business.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteOklahoma City to Miami via Houston
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"It was great"

(United States)

Trip Verified | Santo Domingo to Newark. I just want to share my experience boarding for my flight back to the US. It was great from the check-in agent to the boarding staff. Then once in my seat, I realized I left my iPad at the gate and without any hesitation, the flight attendant went outside the plane to get it for me. Thank you United
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSanto Domingo to Newark
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"customer service is shockingly bad"

(Australia)

Trip Verified | United Airlines customer service is shockingly bad, belittling to the customer and rude. My partner and I travelled from New Orleans to Houston to LA to Auckland to Brisbane. We booked our flights though Air New Zealand (amazing airline) but unfortunately our flights from New Orleans to Houston and Houston to LA were operated by United. United needs to do much better when dealing with customers who book though another airline but have a connecting flight with United. First of all there was no online check in for our flights. I feel that much of this could have been avoided had we been able to check in online 24 hours before our flight. When we arrived at the airport to check in, the United check in computers wouldn’t recognise our confirmation number, even after a United staff doubled check and entered it herself, the computers said that it was with a different airlines and we would have to check in with them. Somehow the United attendant was able to override it since she could see on her computer that we were booked on the United flight. Then it came to check our bags. On our electronic tickets it says that each person is allowed two bags on each flight. It also has the air New Zealand baggage policy that says 2 bags per person on each flight no matter who the carrier is. My partner and I each had two checked bags. When the United attendant asked how many bags to check, I said two each. She said that since our first flight is operated by United, United baggage rules apply which means we are only allowed one checked bag each and that to check a second bag will be $159USD for each bag. Even though United and Air New Zealand has a partnership agreement that allows us to travel, the United attendant was adamant and blunt saying that the baggage allowance that is on our booking confirmation and tickets does not apply, she wouldn’t even look at the information we had. She made us feel as if we were lying to try to get out of paying baggage fees. She was very rude, even calling on other United staff to back her up and showing us a computer screen that has the United baggage policy of one checked bag per person. Luckily we had our phone and enough time before our flight to phone Air New Zealand customer service. They looked at our booking and said that we are allowed two checked bags each for free and we’re not sure why United was not honouring their partnership agreement with Air New Zealand. The air New Zealand customer service lady was so understanding and said that we should not have to deal with this disagreement and for us to pay the $159USD x 2 baggage fees and they’ll reimburse us.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew Orleans to Los Angeles via Houston
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"direct flight instead of connecting"

(United States)

Trip Verified | I booked a flight from Austin to St. Louis via Houston for November 10, 2019. I was scheduled to arrive in Austin on Nov. 8, and flying home to St. Louis on the 10th. I was travelling to Austin to visit a cousin who has cancer. My cousin has entered hospice and moved to Houston to live with a family member. My Nov. 10 flight was leaving Austin, going to Houston, and then continuing on to St. Louis. I called the airline and asked if I could pick up my flight in Houston instead of Austin, and explained the situation, including offering to provide documentation of my cousin's condition and relocation from his physician. I was told I would not be allowed to board the flight in Houston, because that would be a direct flight instead of the connecting flight I paid for. I asked to speak to a supervisor, and was told the same thing. I can see why United has such a poor reputation. I will not be flying with them in the future.
AircraftBoeing 737-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAustin to St. Louis via Houston
Date FlownOctober 2019
Value For Money 12345
no
1/10

"Need to find a new flight crew"

(United States)

Not Verified | Tampa to San Diego via Houston. Delayed flight for well over 3 hours. We had to re-do the entire flight. Excuse: Need to find a new flight crew. My wife has a medical condition and this is a real issue. At the checkin desk was as helpful as possible, but delaying a flight for a flight crew is completely unacceptable to me.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to San Diego via Houston
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"staff was very friendly"

(United Kingdom)

Trip Verified | London to Denver. Very impressed with United Airlines. The staff was very friendly, both at the departure gates and in the planes. Thanks to their app, I had all my boarding passes at hand and they sent me a message before every flight to let me know the departure gate. The in-flight entertainment was amazing. Also, the food was delicious, I had requested vegan food and it was the best food I've had on a plane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Denver
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"my eyes were closed and did not hear"

(United States)

Trip Verified | Chicago to Tampa. Thank you to the check in staff for changing my seat. The crew on plane was one unhappy and lazy crew!. When they were going with snacks, I was tired so my eyes were closed and did not hear where they offered anything. I felt uncomfortable asking her , because it was same thing for lady next to me and she asked she received an answer with attitude. the stewardess point to gentleman sitting next to her saying "well he got it" making us feel guilty because we snoozed?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Tampa
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no