United Airlines

✅ Trip Verified | Durango to Calgary via Denver. My flight from Durango was delayed which made me miss my connecting flight to YYC. I talked to the agents at the counter right away to see what they can do for me. They told me they can give me a guaranteed seat on the 7pm flight or standby for the 1.30pm flight. Thats a 10hr layover and all they offered me was a $10 voucher. She wasn’t very nice about it either and made me feel like it was such an inconvenience for her. I did get on the 130pm flight but that flight was delayed too and didn’t leave til 430pm! To top it all off my luggage wasn’t on the same flight as me and was told they’re going to deliver it to my house in the morning. Next day comes I get a call from them at 9am saying that the driver is leaving the airport to deliver my luggage at 10am! It’s currently 12.46pm and my luggage is still not here. I only live 20min away from the airport. I have errand to do and im stuck here waiting for my damn luggage to be delivered. Not to mention my work tools are in my luggage. Luckily I’m off today!

✅ Trip Verified | United is always boasting about concern for customers. And when you bring a legitimate question or situation that needs to be explained or corrected, they always respond via e-mail with a words that sound like they care. But I have experienced time & time again: They are just empty words. It's as if they just 'plug in' certain key words or 'catch phrases', but dont really act on the problem. I had several troubling encounters with a reservation/check-in, a counter agent handling another leg of our very long flight. Both were extremely stressful to my wife and I! I tried to contact United to clear things up; It has yet to be resolved! They barely addressed my concerns at all. United has become a very disappointing airline to us. And sadly, we've been with them for many years. United Airlines has truly become like many other huge corporations - "Profits before people"!. What makes it worse, their constant claim to 'do things for us, the customer! In words & their own videos, only.

✅ Trip Verified | Cincinnati to Chicago. I have never encountered such incompetence, from the pilot, staff, and airline itself. The flight was originally delayed for 4 hours. We finally get to board (late), and it takes 30 minutes to get to the point to de ice. At this point, they figured out they somehow broke the steering mechanism. No information was given during this time, and they somehow made us miss an international flight when we originally had a 7 hour layover in Chicago. I cannot begin to describe how unimpressive this entire ordeal was. They lost my business for good.

✅ Trip Verified | Our flight kept getting delayed by several hours then it finally just cancelled around 5pm, we have to rush to get a new flight. They were not able to get us a new flight until 9:30am the next day, the customer service guy asked us if we wanted to fly into a “close airport” instead of our home airport. How they compensated us was giving us a $10 voucher, which almost buys a sandwich for the night we have to stay at this awful airport. We were unable to sleep at the airport, naturally because they only have bolted down metal chairs. When we went back to customer service to see if there’s anything else that can be done, as far as hotel or if there was an area that had at least something that reclined but we were denied. Then in the middle of trying to discuss what we should do, an employee walked out of the back area & started carrying on a personal conversation. We waited about 10 seconds, then had to ask the representative we were talking to to get back to our conversation, the employee said “we are discussing business” and laughed. I told him that you aren’t discussing business and your customers are your business. It’s disgusting and absolutely the most pathetic thing I have seen from any airline. We had to stay awake in the airport all night or pay $200 for a hotel room. I have flown several times, this is my first and last time flying with United, and I would highly recommend going with any other airline besides United. There’s too many other airlines out there to ever put up with this again.

Not Verified | Baltimore to Denver. On our way to the airport this morning BWI we receive a text message at 0430 saying that our flight is delayed because of a technical issue with the plane and will depart at 0700 instead of 0630 on Dec 16, 2019. At 0449 we receive a text message delayed update still addressing technical issues with plane and now departure is set for 1000. At 0637 we receive another text message that delayed update flight still addressing technical issue and departure is 1:00 p.m. At 0930 my wife went to the gate to find out what was going on. An announcement was made for people to go and get there checked bags and proceed to the ticket counter again to make other flight arrangements. At 1030 we are booked on Flight UA696 (Gate C-11 at 2:30 P.M.) from Dulles Airport so we are set from BWI to Dulles via shuttle van. Receive a text message at 1156 after we arrived at Dulles that we have a gate change from C-11 to D-12 due to gate maintenance outside. At 1156 receive a second text message that our flight is delayed due to technical issue's again from 2:30 to 4:30. At 1230 receive text message says UA696 your flights plane changed so our maintenance team could service equipment in the flight deck once the new plane arrives from the hangar, we'll prepare the cabin and board at Gate D12. At 1:08 UA696 flight from Washington to Denver is still delayed but it'll now depart at 4:10 p.m. At 2:20 your flight is delayed further and now departs at 4:25. At 2:34 receive another text delayed flight update now departs at 4:40. We didn't actually leave until after 5:00 P.M. today arriving back in Denver at 715 this evening. Not sure when this airline decided that customer service and maintenance can be done at there leisure but it's really a sad day when all you want to do after a great weekend game of Army Vs Navy is get home and you have to deal with this kind of a mess. If your not the CEO of the company then you're considered a pee-on. I surely won't recommend this airline for anyone to fly on if this is the way that good American's are treated like second class citizens.

✅ Trip Verified | Houston to Los Angeles. Absolutely ridiculous that anyone would have to wait almost 3 hours on a runway ... so unacceptable. We were on the runway and had to turned back to offload luggage and add more fuel. Insane and unacceptable.

✅ Trip Verified | Newark to Fort Lauderdale. The worst airline. No carry on, no womans with babies to board forst, horrible, never again! Pay a little extra and get a normal flight with normal service where you don't get treated as a 3rd country human being for not buying a 1st class ticket

✅ Trip Verified | Denver to Minot, The female gate agent at A71 dealt with a very distraught customer who missed her flight very well. The customer was panting and threw her luggage and ticket down when she realized she missed her flight. The gate agent gently picked up the ticket off the floor and found her another flight. She also calmed the customer. This is excellent customer service and I hope the gate agent gets acknowledged for dealing with this situation with such professionalism.

✅ Trip Verified | San Francisco to Portland. Oversell their flights constantly. Here we are still at SFO because they do not have enough flight crew to even begin to board the plane.

✅ Trip Verified | Seattle to Denver. So I got to Seattle at 4 this morning and I went to check in with United and the supervisor was the rude and so mean. She has very horrible customer service and shouldn’t be a supervisor at all. When your first time flyer and didn’t know couple things doesn't mean you have to be so rude. United need to get their act together. I will not fly United ever again. I will not be treat with disrespect for no reason at all.