United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4843 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"never fly United again"

(United States)

Not Verified | If I could give 0 stars I would because my experience with United is not a good one. I flew from Cabo to Houston with United and we were stuck on the plane for 2 hours with no information on why we were not taking off until the pilot came on and said “we had to fix a mechanical issue, don’t worry these planes break down all the time and we just have to roll with it”. Then I get to Houston where I had to run to my next flight and was by Unite Stuart that hopefully our bags will make the plane , no guarantee. Then we are on the plane to Houston and yet another mechanical issue and another 45 mins sit on the plane. Then finally make it to my destination and finally find my luggage after 45 mins of waiting because they had to unload another plane before ours, I walk up to find my luggage torn apart and my makeup and straightener just thrown onto the conveyor belt. Then I walked up to the United Airlines area to talk to someone and I was dismissed and the lady was very rude to me, I told her that my luggage did not look like this before I left Houston so it happened on the way there. She stated she could give me a $100 flying pass and I told her I was never flying United again. I then begin to tell her how two pairs of my shoes were missing and I pair of sandals, she stated that I could go buy them, then bring the receipts back to the airport and get my money back, which makes no sense to me. Safe to say I will never fly United ever again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to San Antonio
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst flying experience"

(United States)

Trip Verified | Houston to Dubai. Worst flying experience I have ever had, specially on a special day, the reason I booked this trip to Dubai is to celebrate my birthday, but instead, I’m making phone calls, getting frustrated and being tossed around different departments trying to receive compensation for the lost time, delay, experience, and losing a moment of my life because this stupid flight delay ruined everything. On my Birthday to be exact, I had plans to enjoy the city and have a wonderful dinner, the fact I was already alone on my birthday. Makes it even sadder is when the cause of the airline to ruin your trip has been nothing but a nightmare to deal with because of their lack of resolution and problem solving. The expense I have to make calling internationally and being charged a night I wasn’t staying at my hotel because my flight delayed is on the head of every customer representative and management of United. I’m beyond, beyond frustrated and infuriated by this delay of handling my matter. Never fly United Airlines.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Dubai
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer service is abysmal"

(United States)

Trip Verified | Charlotte to Newark. Possibly the worst airline I've flown on. And I fly Spirit and Frontier regularly. The customer service is abysmal, no carry on with economy class, and my knees touched the edge of the seat in front of me as an average height woman. Additionally, wifi didn't work on my flight and it was delayed from leaving.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCharlotte to Newark
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"inconsistent customer service"

(United States)

Not Verified | Denver to Wichita. Nothing annoys me more than inconsistent customer service. My parents were booked for UA1233 on November 26 but were bumped and rebooked for the following day because their flight was late getting to Denver. Which would be understandable usually. What’s not understandable is that the following evening I was on the same UA1233 flight and we were held at the gate for a half hour to allow passengers from a late flight to land and board ours. This infuriating inconsistency is one of the myriad of reasons I will not voluntarily fly United again. If I could give a zero I would.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Wichita
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"so kind and understanding"

(United States)

Trip Verified | Greenville to Newark. United typically isn’t my preferred airline. However, today was the day before Thanksgiving. I arrived at the airport to hear my plane was delayed. I am 22 years old and live in SC where my entire family lives in NYC. Their staff went above and beyond to switch my flight and make sure I get home for thanksgiving dinner. I will forever be great full for them. They were so kind and understanding.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGreenville to Newark
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"ruining a gift"

(United States)

Trip Verified | Los Angeles to Kahalui booked for later this week. Thanks United for ruining a gift. Hours spent researching the best flight options. Finally decided on United because i was able to get a flight out of Burbank connecting with my Mom in San Francisco from Dallas for our Maui destination. One month before the trip i noticed in the United app both of our departing flights had been changed and i received No email. The rental and hotel was in my name and my Mom would arrive at the airport 3 hours before me stranded. In order to avoid this i now depart lax without connecting with my Mom in San Francisco for the final leg to Maui. Burbank was rated the best airport in America a few months ago and LAX was rated the worst. I was really looking forward to connecting with my Mom in San Francisco on the same flight to Maui as it's her 1st time off the mainland. Also I was really looking to departing from Burbank as I've flown out of LAX for the last 17 years. United said that they would submit for an account credit for the trouble, but when I called back 2 weeks later they said no request had been submitted. Don't fly united unless you get such a low rate your flight is almost free.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Kahalui
Date FlownNovember 2019
Value For Money 12345
no
1/10

"made me go and check my bag"

(United States)

Trip Verified | Houston to Grand Rapids. The personnel was rude, disrespectful, and treated me as if I was wrong. I had clearance for my carry on. But at the gate they made me go and check my bag. Would not let me remove my items. It was an enormous inconvenience. All the money we paid for the flight and this is how your customers are treated.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to Grand Rapids
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"definitely use United again"

(United Kingdom)

Trip Verified | Manchester to Newark. We ended up flying with United after our Thomas Cook flight to JFK was cancelled following Thomas Cook’s collapse. Check in and boarding at Manchester was fine. Seats felt wider than usual. Cabin crew were very polite on both legs. I didn’t think the food was very good, (reformed turkey sandwich)and also we found that we were really very hungry towards the end of the flight And thought the snack could have come a bit earlier however it was certainly service with a smile. Delivery of the food and drinks was very efficient. What struck me was the variation in the presentation of the cabin crew. Loose hair, variations in uniform etc and not enormously smart however the crew in both legs were clearly very professional and capable. On our return flight we experience fed severe turbulence. The captain warned us a few times of what was coming and the cabin crew were reassuring passengers, being very jovial and generally making everyone feel at ease. I will definitely use United again next time I fly to New York . Entertainment was great and I found myself wishing we had another hour so I could complete the film I was watching!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Newark
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Good quality of service"

(Canada)

Trip Verified | Excellent round trip flight (October and November). Good quality of service, except for the special meals we order. On Newark-Narita (2 on 3 times) and Narita-Newark flight (1 on 3 times), the flight attendants gave our meals to other passengers. At least on the return flight, an attendant came to apologize and offer Polaris meals as an alternative. United have to improve the logistics on this aspect. Excellent in-flight entertainment and a good choice of movies.
AircraftBoeing 777-300 ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Narita
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Good round trip flight"

(Canada)

Trip Verified | Good round trip flight. We arrive earlier in Newark and in Québec, Clean plane and comfortable. Professional flight attendant. The only negative point was that one of the two agents at the United counter at Aéroport international de Québec was not able to speak French. It's not acceptable since the official language of Québec is French.
AircraftEmbraer ERJ-135
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteQuebec to Newark
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes