United Airlines

Not Verified | Denver to Oklahoma City. Damaged one bag and lost my carry on that I checked curbside as I was boarding. Spent 2 hours at the airport trying to locate my bag with no luck. Every time I call, I am placed on hold for 30-60 minutes. A week and a half later, my bag still has not been located and I have been told that it will take 10-12 weeks to be reimbursed once my claim has been approved.

✅ Trip Verified | Sioux Falls to Denver. Checked in online and checked a bag. Arrived 5 mins late for bag check and was denied my original flight. I was given a ticket for the next flight without my knowledge. I was told my bag would arrive later, not that I would also arrive later. Now sitting at the airport 5 minutes away from my home as I was advised I could not leave after my bag was checked. Terrible service. Will never fly United again.

✅ Trip Verified | Never ever again. I normally fly Delta but they didn’t offer service into the airport I needed. I paid a large fare for a first class upgrade and expected service would be similar to other major airlines. Nope. Even the premier check in was garbage. Zero customer service. Zero professionals in any area. Step up your game United Airlines!

✅ Trip Verified | Spokane to Ft Lauderdale via Chicago. My experience started when I checked in online the night before. I started to check in and received an email that I was only allowed a personal item and had to check any carry-on luggage. Although I believe a carry-on should be a standard accommodation I figured I would just do it when I got to the airport since the one I was flying out of is not very busy. I was very disappointing to find out that you must check your carry-on when you check in online or you are denied checking in until at the gate. To avoid bad seating I just did it online and payed the $30. When I got to the gate, things started to go south again. The crew was rude and not very accommodating. None of them smiled. The flight (end of December) was delayed because they had to de-ice the plane which is okay. To not get the fumes of the de-icer in the plane, they turned off the air conditioning so things got stuffy and hot real quick. The plane did not return below 80 degrees for the rest of the flight. I also happened to be in the row of seats that don't recline at all because of the emergency exits but the person in front of me did recline. So on my overnight flight I did not get any sleep because the conditions were so uncomfortable. During the flight, there was "bad turbulence" which was really actually mild so the crew did not provide the normal in-flight service. Because it took so long to de-ice the plane, I almost missed my connecting flight. Now, remember how my carry-on had to be checked. When I got to Florida, I was informed that my carry-on had not made it and would not for a several hours. This caused my girlfriend and her family whom I was visiting to have to wait around for several hours. The first relief I had with this terrible experience was the man at baggage claim service who did his best to justify some of the situation. He reimbursed the $30 for checking the missing carry-on and gave me a $10 food voucher to get lunch for the extra hours I was spending at the airport. He told me he deals with the product of terrible service all day and doesn't understand why United doesn't do more to value the customer experience. But he said his input is disregarded whenever he tries to raise the issues he sees everyday that could be easily fixed. Overall, this was the worst flying experience I have ever had and would recommend to any friend or stranger that they avoid United Airlines if at all possible. I will not be flying with them again if at all possible.

✅ Trip Verified | Seattle to San Francisco. United is the worst airline I have ever flown. They changed our flight to two hours earlier and did not notify us at all. When I contacted United customer service they refused to apologize. When they rebooked our flight they refused to seat my husband and I together. I was stuck in a middle seat far away from my husband, even though there were multiple empty seats together throughout the plane. The flight attendants were very off putting. We will never be flying this airline again. Stay away from them at all costs!

✅ Trip Verified | Chicago to Salt Lake City. I usually plan my vacations half year prior to be able to choose convenient flights and seats together for my family. Right before going to airport I received a message that my airplane is about to depart. I called representative and he told me that my flight was changed (-4 hours). I did not receive any notifications. The representative offered me flight for next day. I planned ski trip on Christmas week (expensive rent, lift tickets) and loosing 1 day equal losing $700. I explained it to the representative but he repeated: "Your flight is tomorrow". When I asked his name or employee id, he refused, I asked to talk to his supervisor, he refused and then dropped the call. When I called second time I was able to talk to supervisor and he offered me current day flight with seats all over the plane. After we came to Salt Lake City we realized that United lost our skis. They told us that they will bring our skis approximately at 1am. I almost did not sleep whole night receiving one message after another. Finally we received skies at 3:30 am. The flight back seats were also changed without any notifications. We were very frustrated and will try to avoid this company going forward.

✅ Trip Verified | Houston to Portland. Last time I flew they completely lost my bag. Compensated for about a 1/4 of it. This time both flights were delayed. The second because they had to completely deplane after fully boarded to change a tyre. When asking for a meal voucher, the attendant lied and said it was due to weather so no voucher could be given. Time and time again they astonish me with their lack of care for customers, unprofessional behavior, and inefficiency. Last time I ever fly United. I suggest, if you ever want to get home with your belongings, you follow suit.

✅ Trip Verified | San Francisco to Medford, Oregon, one way. Hats off to the friendly and efficient ground staff. Flight on time. Disappointing that they only offered water and cola on this flight, although to be fair it is only about an hour. They had a nice variety of snacks to make up for it. I wouldn't give it a very high value for money rating as this flight has been expensive for decades (no competition).

✅ Trip Verified | Montreal to Paris CDG via Newark. Very nice trip with United Airlines. The seats are pretty normal compared to others companies, the real plus is the light environment in the main cabin. The only problem with United (as always, I did 20 trips with them) it is that the crew were not really smiling with the passengers.

✅ Trip Verified | Was my very first international flight from San Francisco, CA to Sydney, AU and United went above and beyond in terms of service! The flight attendants were very attentive, and the food on board was delicious! Would recommend 10/10!