United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4843 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"they would not let me move"

(United States)

San Francisco to Atlanta with United Airlines. I will never buy another ticket, people were sick seated beside me and there were seats right in front of me and they would not let me move. They do not know anything about costumer service. Last ticket I will buy.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Atlanta
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flights are always delayed

(United States)

Trip Verified | Honolulu to San Francisco with United Airlines. Staff are rude, flights are always delayed, and seats are very uncomfortable. On one of the flights my daughter was nauseated and we couldn’t even find a vomit bag in any of the seats around. They brought us a trash bag after it was too late. I can’t imagine how such an airline is still in business.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHonolulu to San Francisco
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Service was very rude"

(United States)

Trip Verified | Newark to Tampa. I go to check in my bags and I am active duty military, the woman at the kiosk denies me for getting TSA precheck which I am supposed to get, this has never happened before. I go to someone else they tell me they don’t know, send me to someone else, and nobody knows what to do. Finally get to the supervisor 30mins later and finally get it. Service was very rude, never experienced this before on any other airline. The people at the kiosk need to be retrained in manners and learning to perform their job correctly. was very slow too.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Tampa
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I missed the connection"

(United Kingdom)

Trip Verified | I had a flight from Sacramento to Cincinnati with connection via Washington DC..the United flight at Cincinnati was suppose to reach by 9:30 am. I had another flight from Cincinnati at 3:30 pm and thought there were enough gap between flight and i should be good with that. However the flight from Sacramento was delayed by 3 hours and I missed the connection from Washington to Cincinnati. United has booked me into another flight which was reaching Cincinnati at 2:45 pm.. I asked the United guys to suggest on what could have been done but they said flight delays are not United's responsibility.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSacramento to Cincinnati via Washington
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"upgraded our seats"

(United States)

Not Verified | San Francisco to Tokyo Narita. United upgraded our seats from premium economy without telling us, which was a big surprise. The entire 10 and a half hour flight was really nice and comfortable. Because I have a MileagePlus account, I am definitely flying with them again.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSan Francisco to Tokyo Narita
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst experience"

(United States)

Trip Verified | Orlando to Newark. Flying with United airlines and Copa airlines is the worst experience my family and I ever had. We have lost so much money with them from unnecessary hotel expenses, taxi expenses, parking, car rental and many more inconveniences. We flew close to Christmas season which I think makes them even worse when they should put their best effort to accommodate and make their clients happy. My husband, my 5 month old baby and I decided to travel with United airlines and had a connection with Copa from Newark to Panama to reach our final destination in Ecuador. As soon as we arrived to Newark airport we went to the machines to finish out check in and check our luggage. Then we made the line to drop off our luggage we had 6 large pieces of luggage since it was my husband, my self and the ticket we bought for our baby to take the carseat. When they weighed our luggage we had 2 - 50pound pieces, 1 - 37 pound, 1- 42 pound, and 2- 51 pound luggage. The guy who helped us was not friendly at all and indicated us to go back to take the 1 pound that we had over our luggage. After we re packed we went back on line to another rude assistant that passed us. When we waited inside for the flight, I approached the the counter to ask for assistance getting my husband to sit next to my baby and I, they had placed us very far from each other. Same problem rude person said you gotta figure it out inside there's nothing we can do. When we boarded the plane, we realized they had placed my 5 month old baby on a seat separate to mine! United airlines has nothing but incompetent employees. We payed $1000 for each ticket plus a ticket for our son and all they gave us is a cookie and something to drink. The airplane was dirty, small, uncomfortable, and turbulent. When we arrived to Guayaquil, we pick up 2 bags out of 6 at the baggage bel and 4 bags missing. When we went to the airport for baggage claims, Copa Airlines told us that United airlines kept our luggage in Panama and they would take from 24 to 48 hours for us to get our baggage! We came back the next day (keeping us from going to our next destination) for updates and didn't receive anything. Stayed at the airport from 6pm to 1am with no one wanting to help Copa would tell us to come back later and didn't want to help us or give us any updates, they didn't care that I had a 5 month old baby at the airport for hours waiting for any information on our luggage in which we had our baby's clothes, diapers and even medicine. I called United airlines and they said they would arrive at 11pm but of course they didn't. Eventually after talking to everyone in the airport we were able to talk yo someone for them to send the bags to our next destination Loja. They told us we would receive them on Tuesday, we went and they had only sent 2, told us that maybe the next day we'd get the rest. Finally on Wednesday we received the other 2. These 2 airlines have caused so many inconveniences and unnecessary expenses for my family, and we weren't the only affected ones. I wouldn't travel with them again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Newark
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"never recommend this airline"

(United States)

Trip Verified | Worst experience I’ve had with any airline. The workers misinformed me about my flight information due to me being late to my original flight. They checked my bag and sent to Colorado, even after I specifically requested that not to be done. I ended up spending double for a last minute flight with Delta. I would never recommend this airline ever. Not even for a quick flight the workers don’t care if you make it or not.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMinneapolis to Denver
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience I've ever"

(United States)

Not Verified | Denver to Albany via Washington. Terrible, would not recommend for anyone not even kids. Worst experience I've ever had while flying. Multiple changed and delayed flights and nothing going north of NYC. I've been in an airport for 16 hours now because the customer service sucks.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Albany via Washington
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never use United again"

(United States)

Not Verified | Honolulu to San Francisco. I purchased tickets, a month prior to our departure. I am active duty military, and I only get to come home every so often. I was late for both of my flights, and I waited for over 12 hours for the last of my flights. I managed to make it home for Christmas Eve, but I slept most of it, because of all of the running around at the airport. I have never had this trouble with any other airline, and I promise I will never use United airlines again. I would have swam if I had known it would take this much of a struggle to get on an airplane that I purchased insurance for as well as the $1200 dollars. What a horrible airline. Merry Christmas United.
AircraftBoeing 737-900
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteHonolulu to San Francisco
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude and belittling comment"

(United States)

Trip Verified | Chicago O’Hare to Minneapolis. Upon boarding we were approached by United Airline representative, when we asked if there were 2 seats together, he stated “but they’re basic economy”. He then returned and said, “no, they’re basic economy and the gate attendant hadn’t updated her screen .. there’s no seats together”. What a rude and belittling comment. Don’t work in customer service if you don’t know the first thing about customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago O’Hare to Minneapolis
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no