United Airlines

Not Verified | To sum this up, United Airlines bit the dust so badly that it proven American Airlines to be a tad better than it. I am a frequent flyer and I have never seen an airline so bad like this except Spirit or Frontier. Not only they increased the usual time (it was a 1 hour 40 minute flight when it was supposed to be 1 hour 20 minute) but they didn't do anything as an apology and/or in return. The plane was disorganized and everything didn't really go smooth sailing. For once they did have a decent selection of drinks and food but that doesn't change the fact I literally have to use the finally provided television and magazines to get me through the flight. No matter how much extra stuff they bring, this airline keeps declining. Probably not going to fly United Airlines ever again.

Not Verified | So me and my wife booked a flight from Myrtle Beach SC back to Detroit Michigan, we went to Myrtle Beach on our honeymoon, we booked first class flights for the last leg but low and behold the flight was delayed from Myrtle to Newark. It made us miss our connecting flight which annoyed me, then they send us to Washington to catch a connection to Detroit, of course due to the delay we missed our connection so now we are stuck in Washington Airport until 10.30. This is the worst airline I have ever used, I will make dam sure nobody I know ever uses them again and I will be fighting for a refund since they screwed up our honeymoon.

Not Verified | Horrible customer service. Got the run around sent back and forth from customer service to the boarding gate to situate seating issues. Got yelled at by the rep at the gate. Asked if there was a manager I could speak with but there was never an effort made to call one. Just more attitude and ignorance. No attention to detail no ability to listen no ability to defuse a situation which may be big on a air flight.

Not Verified | I called to possibly change my flight, and the customer service agent was beyond rude. I decided the fee to switch flights was not worth it, and the man argued with me about it. He was basically angry I wasted the entire 45 seconds of his time. Which was also him doing his job. He then hung up on me. I called back, asked speak to a supervisor, and was told there was a 2 hour wait for that. What? Gave my number for a call back, which never happened. Never again flying with them.

Not Verified | Changed me and my girlfriend's flight time from 11.30 pm to the early afternoon of the same day without notifying us of this change in advance of us showing up to the airport. Then when called recommended I just go home despite being basically stranded at the airport. Our hotel and Air BnB reservations are now being wasted and we have lost a day of our vacation. Though they did change our flight to a 7 am one. I'm currently writing this with an 8 hour wait ahead of me at the airport.

✅ Trip Verified | This was my return trip from Tampa to San Francisco. Flying has been my greatest fear! I was on flight UA1939 Tampa to Denver, FC seats 1a and 1 b, the flight crew recognized that I wasn't comfortable flying and stayed very attentive to me during the entire flight. I wasn't any less afraid but, this helped. Our trip San Francisco to Newark New Jersey was excellent, Polaris business class is worth the money!

✅ Trip Verified | I bought a ticket from Orlando to Denver one way on United flight 1596. In addition to the ticket cost $426, I paid $58 for my seat 15F. As I was boarding the lady at the gate gave me another boarding pass with the seat 11F. and told me she “moved me up to row 11”. I did not start an argument because I was travelling in an emergency and had to be in Denver. 1) My prepaid seat 15F was more expensive and spacious than 11F. 2) The gate agent could have asked me before changing my seat as I was at the gate almost an hour before departure. 3) What is the use of buying a seat if airline will not keep their end of the contract.

✅ Trip Verified | This has been the worst experience ever in flying. First we were late leaving Columbia, MO due to lack of personnel. Then in Chicago we loaded and unloaded 2 times before being stranded for the night. The flight is scheduled for tomorrow morning. So I will be sleeping in the airport tonight. No accommodations was offered! This is totally unacceptable! I will not be flying United ever again!

✅ Trip Verified | We booked trips with friends to Costa Rica. On the way down they changed our flight to go through LAX with a super quick layover, while our friends were on a Houston layover flight. Our first aircraft seemed old compared to the ones we are used to on Delta. We made the flight in LAX to Costa Rica and then we were told that we would be waiting for a part that would take 30 minutes. (This second plane looked older too with no screens in headrests on an international flight). Then, after 20 minutes on the plane, they said we would need to deplane for a quick, easy repair. We exited the plane and they told us we would need to reboard our flight in 30-45 minutes. Needless to say, an hour later they let us know that we would be taking a different plane in 2-3 more hours. So here we sit, in a crowded terminal, with no real end in sight on our one vacation we take a year. Meanwhile, our friends, who somehow didn’t get bumped off our original flight through Houston, will get into the resort at least 6 hours before us. Also, we will incur the extra expense of having to take our own shuttle service (of over an hour) because we can’t split the cost of it with them because they don’t want to wait for us for endless hours at the airport. United Airlines hasn’t even offered any compensation, like they would have done on Southwest or Delta, had they delayed us this long.

✅ Trip Verified | I have been a MileagePlus member for 7 years and have traveled numerous times with United and was mostly satisfied with their service. But on the last 12 months I have traveled 4 times and on 3 of this trips I have come home to find out missing items from my baggage. The first 2 claims were paid but my 3rd claim was denied according to the wording on the denial letter because I falsified/altered information. I explained to the representative that I probably misunderstood/overlooked the question and that it was not intentionally. I erroneously answered "No" to a question that should have been a "Yes" and for that I was treated as trying to commit fraud. I'm disappointed with United handling of my claim but I guess my mistake worked in their favor and they used it to avoid having to pay my claim. Anyone traveling with United should be very careful of safekeeping their valuable because the first time my property went missing from my checked baggage after that I decided to only pack my more valuable item on my carry-on to be on the safe side but on my connecting flight we were instructed to check our carry-on due to being a full flight and yes I came home to find out items from my carry-on were also missing. In my experience it not safe either way to pack my valuables while flying with United.