United Airlines

Not Verified | I arrived at the airport in Greenville at 705 for a flight at 8am. Because of a line I waiting for a kiosk to open up for about 15 minutes. One kiosk was broken and the other 3 were being used. at 720 I attempted to check my bag and was denied from being able to due to the 45 minute window. A worker behind the counter immediately told me i couldn’t check my bag, or my car seat that I had from my two year old who was traveling with me and that he could put me on a 5pm flight. I told him the only reason I didn’t make the 45 minute window was because the line in front of me and he replied “that’s not my problem”. I was left leaving my bags and having to ship my daughters car seat. My mom stayed asking to speak with a manager and waited an hour and 25 minutes before someone came who then told her they would have let me check my bags if they’d known I was going home to my son who is sick. I typically fly delta with my family of 5 and have never experienced anything like this. They basically told me if I would have given them a pitty party they would have considered letting me check my bag. And the worst part is when I got to security they old me they would have let me bring my car seat through the gate.

✅ Trip Verified | I booked with Lufthansa, but due to covid I was forced to fly United. Horrendous customer service, they treat you like a second class citizen. I lugged my bag all the way to the gate only to be told I would have to check it in, front desk told me it was ok to have one backpack, one laptop carrier and one carry on. The gate they said I'd have to pay, avoid this airline if possible. I would give this flight zero stars if possible.

Not Verified | Awful airline. My cousin and I had to fly out of Denver to St. Louis to get home. After arriving at the airport in Denver, our flight was delayed due to maintenance issues. After about 15-20 minutes of a delay, we were informed we had a 2 hour delay because our pilot “timed out.” After waiting the two hours we finally were able to board the flight. After sitting in the de-icing line for about 20 minutes, the pilot told us that the de-icing crew timed out and other crew on other United flights were going to time out so we had to wait in line for another 30 minutes to de-ice. After finishing the de-icing process, we were told that there was ice build up on an engine fan. After going back to a gate, getting off the plane, and waiting for another 20 minutes for the problem to be solved, we were allowed to board the plane. While the flight attendant was about to go over the safety card for the flight, the pilot told us there was no one to receive us in STL because everyone at the STL airport went home. At about 1am our flight was finally cancelled. After waiting in line at customer service to get a new flight for about an hour, I was told that if I booked a Southwest flight, I would be reimbursed for the United flight back to STL and the Southwest flight to STL. My cousin and I had to get on that early Southwest flight in the morning because I had final exams that week and he had work the night day and a United had no other flights until half way through the day. This flight was about 2 weeks ago. Since then United is still denying my request to be reimbursed, even though I was told by the lady at the United Customer Service that I would be. The email I received from United after my initial request said the flight was cancelled due to weather. Not once was weather mentioned as a reason for being delayed or cancelled to us. I will never be flying United again. They are a terrible airline full of excuses, lies, and awful customer service. I have always heard bad experiences with United from family and friends. I will never be flying with them again.

Not Verified | I am a Business Class passenger. I write this review because I am vexed to say the least, trying to contact their customer service department. I have been trying for a week and I still have not talked to anyone at United yet. From the way they have set up their systems, they look like they are from the boonies of some undeveloped part of the world. They remind me of the proverbial Government Office. I have a return ticket so I cannot quit now. I will soon for good.

Not Verified | To sum this up, United Airlines bit the dust so badly that it proven American Airlines to be a tad better than it. I am a frequent flyer and I have never seen an airline so bad like this except Spirit or Frontier. Not only they increased the usual time (it was a 1 hour 40 minute flight when it was supposed to be 1 hour 20 minute) but they didn't do anything as an apology and/or in return. The plane was disorganized and everything didn't really go smooth sailing. For once they did have a decent selection of drinks and food but that doesn't change the fact I literally have to use the finally provided television and magazines to get me through the flight. No matter how much extra stuff they bring, this airline keeps declining. Probably not going to fly United Airlines ever again.

Not Verified | So me and my wife booked a flight from Myrtle Beach SC back to Detroit Michigan, we went to Myrtle Beach on our honeymoon, we booked first class flights for the last leg but low and behold the flight was delayed from Myrtle to Newark. It made us miss our connecting flight which annoyed me, then they send us to Washington to catch a connection to Detroit, of course due to the delay we missed our connection so now we are stuck in Washington Airport until 10.30. This is the worst airline I have ever used, I will make dam sure nobody I know ever uses them again and I will be fighting for a refund since they screwed up our honeymoon.

Not Verified | Horrible customer service. Got the run around sent back and forth from customer service to the boarding gate to situate seating issues. Got yelled at by the rep at the gate. Asked if there was a manager I could speak with but there was never an effort made to call one. Just more attitude and ignorance. No attention to detail no ability to listen no ability to defuse a situation which may be big on a air flight.

Not Verified | I called to possibly change my flight, and the customer service agent was beyond rude. I decided the fee to switch flights was not worth it, and the man argued with me about it. He was basically angry I wasted the entire 45 seconds of his time. Which was also him doing his job. He then hung up on me. I called back, asked speak to a supervisor, and was told there was a 2 hour wait for that. What? Gave my number for a call back, which never happened. Never again flying with them.

Not Verified | Changed me and my girlfriend's flight time from 11.30 pm to the early afternoon of the same day without notifying us of this change in advance of us showing up to the airport. Then when called recommended I just go home despite being basically stranded at the airport. Our hotel and Air BnB reservations are now being wasted and we have lost a day of our vacation. Though they did change our flight to a 7 am one. I'm currently writing this with an 8 hour wait ahead of me at the airport.

✅ Trip Verified | This was my return trip from Tampa to San Francisco. Flying has been my greatest fear! I was on flight UA1939 Tampa to Denver, FC seats 1a and 1 b, the flight crew recognized that I wasn't comfortable flying and stayed very attentive to me during the entire flight. I wasn't any less afraid but, this helped. Our trip San Francisco to Newark New Jersey was excellent, Polaris business class is worth the money!