United Airlines

✅ Trip Verified | Arriving at O'Hara airport, I had 2 bags damaged. One wheel was completely broken off. The other wheel was bent so bad that it was hard to pull. After standing in the baggage customer service line for over an hour, both the agent and I agreed this bag had to be forcibly thrown. She offered a different bag but it was much a lesser value and i was traveling with a set. After submitting my claim, I received an email advising my claim was rejected and the damage was wear and tear. This unfair treatment. I will never fly United again.

Not Verified | Horrible experience. I took four flights in one weekend to go to Colorado. Each one was over an hour delayed with barely any announcements or updates. Bad customer service and delays.

✅ Trip Verified | I was denied boarding on my return flight to Israel. I was told that because there was no one staffing the International Desk that they were unable to verify my travel documents and therefore they would have to deny me boarding. They suggesting rebooking my fight to the following day when their International Desk would be staffed. How they can have no one working on the International Desk during check in of an international flight with complex flight restrictions is beyond me. What an awful experience and poor customer service. I flew the next day on El Al without difficulty.

✅ Trip Verified | I had a mixed experience with United. When I arrived at the airport, the staff at the check-in did not look like they wanted to help me out. I wasn't even given permission to choose my seat. Luckily, the gate agent for the flight was much nicer and was able to move my seat for me. Onboard, we were informed that the entertainment system was out of order, and therefore, the flight attendants advised us to install the united app for personal entertainment. After we departed on time, the cabin crew served us a snack bag which included a stroopwafel, pretzels, and Dasani. While this offering was much better than that of American, it is definitely lacking when compared to the full service offered on Delta and JetBlue. The rest of the flight was uneventful, and we landed on time at Newark.

✅ Trip Verified | Flight UA6328, female flight attendant was horribly rude, unprofessional, and arrogant when I wasn’t sure if bathroom was occupied or not. Her body language, words, and tone of voice said it all. The passengers were 30x more civil than her on this flight. She had her name tag covered with her hand when we were departing plane, I’ll bet she does that a lot. I’m a Premier Silver member on United, and have been recommending them for years, yet don’t intend to continue that. They were also 45 minutes late. Will be switching to another primary carrier.

✅ Trip Verified | Terrible experience with all staff at United Airlines in Hawaii. Staff are not knowledgeable on how to deal with customers. They are not co-ordinated, we check in 1 bag at the gate and we have another carry on bag, I asked the staff and she said the small bag was ok so we only checked the big bag at a cost of 35 dollars. We go inside the gate, at the gate they did not allow my other bag so I needed to check it in and I had to pay 60 dollars. I asked them how come they said at the check in that my other bag was ok and the crew could not give an exact explanation. Worst flight ever, I will not go to Hawaii anymore via United Airlines.

Not Verified | I know you are just as stressed as all of us but on all 4 flights your crew were all very rude. With everything going on today we need to be kind regardless of the situation. To get your head took off for a simple question is not customer service.

Not Verified | This has been the worst experience I've had with any airline. When I bought my ticket I paid for a checked bag but then they changed my flight 3 times and I no longer had a checked bag and had to pay AGAIN. When they changed my flight they gave me the option to select different times than what they had changed it too but NONE were the original time that I had selected causing me to have to change my schedule. 3 out of my 4 flights were late causing me even more of an inconvenience. The process to get a refund for my baggage has been a nightmare. I WILL NOT choose to fly with them again willingly.

Not Verified | I had an exam to write in Chicago at 8am, so I booked the 6am flight. I got to the airport and they kept giving me the run around. They eventually told me I can't get on the flight, and that the only thing they can do is put me on the 9.40 flight. I later found out that the flight was overbooked. I had to forfeit my exam. I'll never fly United ever again!

✅ Trip Verified | I've flown a lot of economy class on many airlines. Spirit, Southwest, Frontier, Delta, etc... Most are not a pleasant experience. United is the exception. The flight attendants and staff were so professional. The aircraft clean. The passengers behaved well. It was a round trip flight from JAX - LAX with a toddler! I was prepared for delays, problems, crappy service. I was surprised with the opposite. I just wanted to say great job United.