United Airlines

Not Verified | Three of thee four planes I needed to travel to complete my trip broke down. On the trip out I arrived late and was not able to use my first-class seat. I missed my connecting flights on my return trip and had to spend the night in the airport. I was not offered a hotel or food. I missed a day of work due to returning home late. We boarded the plane twice in Casper. I was lied to regarding the delay from Casper to Denver. The captain was the honest one and told the truth of mechanical failure of the air conditioner. The plane in Denver broke down as well and I had to be booked on another flight. The absolute worst service ever imaginable. I booked first cabin tickets and those were downgraded to economy. Trying to get a refund, after a week I have had no luck. The Customer service wait time on the phone is over 90 minutes. Seriously what else could possibly go wrong. I will be posting a very detailed account of my trip online as “Ten reasons not to fly United Airlines” as a serious comedy. Casper staff was incompetent and not helpful, but I do appreciate them being at work do to covid-19.

✅ Trip Verified | The customer service at the Chicago airport is awful. First off, the fact that they were extremely rude to everybody who missed their flight because of mechanical issues was unprofessional. Second, when we asked for further accommodations they refused to do so. Our next flight is 20 hours later and that is the only one to Sioux City. When we asked the manager about further accommodations, she was incredibly rude to us. She kept saying “the hotel wasn’t free for us, so that is our accommodations.”. What are we supposed to do with our bags for 8 hours after we check out of our hotel? Lastly, I will never fly with United again. There are many other airlines that are just as cheap and have a much better experience.

✅ Trip Verified | Horrible Airline. They kept moving our flight. Originally had a 2 hour layover in Houston. They pushed our flight for unknown reasons except an email that said “your flight schedule has changed.” Instead of leaving at 5am we were to leave at 7am. We would arrive in Houston at 9.30 but our connecting flight left at 9.15 and they would not hold it. We had to drive from San Antonio to Houston to catch the connecting flight. The only solution they offered was to allow us to get on a 7pm flight after a 10hour layover in Houston. We drove to Houston the moment we found out we would not make the connecting flight in the morning. We contacted United and it’s been a couple months. To this date still no response. We will try our best not to ever fly with them again.

✅ Trip Verified | We had a direct flight from Newark EWR to San Francisco. However within the first hour of flight the cabin pressure was so low that we had an emergency landing. We landed at Pittsburgh airport then they made us wait from 6Pm to 11Pm lying to us about another (rescue) flight being on the way! At 11 they gave us $30 food vouchers and then made us wait overnight at a sketchy motel we had to take shuttles there. Then next morning they said the flight would depart at 11 so we were at the airport at 8 Am just to be safe. Obviously they lied we departed at 2 Pm. So much time Wasted! I had also rented a car for 7 days for around $900 Total. I had to check in by 12:00 Am or I would be changed $2400. So I ended up paying $2400! The worst part is they didn’t give us our luggage! My kit was in the luggage as well. It was the worst experience. Original flight was delayed and we were supposed to land to San Francisco originally at 6:00 Pm (June 27, 2021) but landed at 2:30 PM San Francisco time( June 28, 2021). Had to cancel so many plans! Had to over pay for my car rental!

✅ Trip Verified | Will never pick this airline again. Completely disappointing. Much prefer Delta and Southwest. Next time will remember cheaper is not always better. Too slow and system issues from the beginning

Not Verified | United unable to fly on time causing connection problems. Too much stress. Our flight out of GEG was on time to Denver. The flight to Springfield from Denver was over an hour late. Then evidently that hour timed out the flight crew. They had to page a replacement flight crew causing more delay. Ground transportation in Springfield is now screwed up. Text updates timely and helpful. Having to have a miles account to enjoy food and beverage is a huge hassle. Tell your IT cost saving morons to consider customer needs. I won't fly United again. The stress isn't worth it.

✅ Trip Verified | How can United be any worse. My flight to Durango was delayed by 3 hours. Told it was misbalanced. Changed gates 5 times. Arrived so late a whole day was ruined. Then on return flight. Woke up early for a 5.45 flight. I was with my family. We paid for upgraded seats and baggage. Plane failed pre-flight, waited for a part to be flown in from Denver. Watched 2 other United flights, 1 Frontier, and 3 American flights depart. Missed my connection, was rebooked on another United flight middle seats throughout the plane. Called customer service asked for refund told I had to do it at the gate. Read reviews which said that United doesn't give refunds. Gate agent said she can't give refund. Sounds like breach of contract. Failure to provide paid services. Don't fly United!

Not Verified | What a joke of an airline, no way to change a flight without just completely booking a new one right outside the 24 hour window after purchasing. Highly suggest never using an airline that scams their customers like this. But you get what you pay for I guess. I’ll never use this airline again.

✅ Trip Verified | We were rerouted to from Denver to Colorado Springs (due to weather) and we’re made to remain inside the airplane on the tarmac for 4+ hours without returning to a gate. The bathrooms were shut down the last hour of our flight because it was so full of waste. We were told we could leave the plane but could not take our luggage, could not reboard, and could not book another flight. We were basically held hostage by United Airlines. After I filed a complaint with customer care, I got an automated response that said sorry for the delay and we hope to see you on a flight again soon. No, thank you!! You have lost 4 customers for life! This is no way to run a business. Our experience was as disappointing as their “customer care” response.

✅ Trip Verified | To complete my trip it was going to take four airplanes, of the four three broke down. I booked first class flights yet was reduced to economy seating. Difficult to receive a refund. Had to stay the night in the airport and was not allowed a hotel. Very sad, I will be flying Delta for now on.