United Airlines

Not Verified | Terrible airline. App is awful. While all airlines can be a pain with delays and cancelled flights United is extremely hesitant to accommodate lost luggage and any trip delays. Fly with them a lot unfortunately and seems every flight has its own problem, highly recommend other airlines.

Not Verified | We called three times and spent more than an hour on the phone each time. Each time, we were promised our infant would have a bassinet. Each time we called back to follow up - they had no record of our past calls. They also said on the phone - after an hour of waiting - that they couldn’t accommodate vegetarian or gluten intolerant eating. When we got to the flight they had no record of the multiple bassinet requests and our family had to split up and lost our seats despite having paid absorbent amounts for business class. I will never fly United again. Horrible customer service and experience.

✅ Trip Verified | Terrible customer experience. United cancelled flight UA842 (Sydney to Los Angeles) on the day of departure. I was only notified of cancellation via email at 3.20am (for 11.20am flight). No effort to compensate or reimburse significant travel disruption costs were made. Essentially got nowhere despite protracted efforts on my part, they have a customer service system designed to frustrate you so you give up. Certainly will put carrier on the list of airlines to avoid, and recommend you do likewise.

✅ Trip Verified | Horrible airline, complete lack of customer service for customers. I will not fly United again, nor will I let my employees book them for business flights. Look for another airline.

Not Verified | Very bad experience. You buy the tickets online thinking you are paying good prices, but then you have to pay hundreds for every thing. The baggage check in, 100 USD each. Then the seats. If you are a couple, they "randomly" assign the worst seats in the plane for a 8-hour flight: the last row in which you cannot lay back the seat and, of course, separated seats. You have to pay another 100 USD each to select the seats. So you will pay in total 400 USD additional to the amount you paid when you bought the tickets. Finally, the check in process is not intuitive, when you usually do it in 5 minutes, with United Airlines you spend 30 minutes.

Not Verified | We were so disappointed to find that although United claims to follow strict masking guidelines this was not the case. On both flights, departure and return flights once on board the plane, passengers would pull their masks under nose or chin and travel this way the entire trip. Returning we had a group of 8 come onboard all coughing and the masks pulled down on chin. Staff never asked them to wear masks correctly. So little disregard for their passengers prompts us not to :Fly the Uncaring skies of United."

✅ Trip Verified | This was my first time flying with United in many years and it will be my last. I paid for 1st class and yet they allowed frequent flyers to board before 1st Class passengers causing a long line to get on the plane. I usually fly on Delta or American and they always call 1st class passengers after elderly and Veterans. I also don't like that they don't have screens on the seats in front of us, and there was no place to comfortably put my tablet to watch entertainment on. The other airlines either have screens on the seats in front or they have something that drops down from the seat to easily put our device on to watch entertainment. This plane didn't have USB to plug into for charging. I fly a lot and I haven't been on a plane recently that doesn't have USB. They just have the regular outlets and they were very difficult to get to. I had to get on my knees in the aisle and bend over with a light just to see the plug so that I could plug in the power for my device. I went to the Orlando, FL United club; I've been in many airline clubs and I've never been to one so bad. It was small, over crowded, and very little food selections. It was very disappointing. For all of these reasons, I will not be flying on United again.

✅ Trip Verified | Worst flight I have been on - and I’ve been on 10 in just the last two months. This airline doesn’t care about you or your luggage. Boarded late, ran out of room for carry on so they checked my bag and then lost it, Wi-Fi was out, could only pay for food or drinks with the tap pay (no cards or cash). I have been waiting in baggage claim for an hour and a half with 3 other people who had their luggage lost too. All and all it was a horrible experience and I will never fly United again.

Not Verified | Horrible experience with United. First our flight was late because they didn’t have a plane so took an extra 30 min. Second we get on the plane and there is no more room for bags so we had to get back off the plane and check bags. Finally get sat down in the seat after the safety inspection and we had to sit for another 45 min to wait for maintenance to take their time to get down and try to fix it. I will never be flying with United again. Cheap flight I guess you really do get what you pay for.

Not Verified | Never will be using United again. Not enough room for my carry on bag so was told to get off plane and check bag. Our flight was supposed to leave at 7.50 am and we are sitting on the plane still waiting on maintenance. I will be at the airport and sitting parked on this plane than my whole flight. This is the worst airline I have ever dealt with.