United Airlines

Not Verified | How in the world do you not have an inspector on site to perform quality control on aircraft problem. So now our flight is even more delayed because of your poor planning and will not make our connecting flight.

✅ Trip Verified | I was told I would get a exception for my flight and get a full refund to my original form of payment by a representative. So I placed a order for a new flight because it was cheaper then just changing the missed flight time. After booking I was told my ticket was not refundable by another representative and the supervisor Brian didn’t even try to help me. I’m disappointed. I wasted $1134 and if I knew I could only get a credit I would’ve used the credit just to change the flight and pay the 300 different instead of a additional 1400.

Not Verified | United requires I use their app, but refuses to support the app. I can't verify my passport with them on the outbound leg of my trip. But I can on the return. TRAVEL READY Center is a useless waste of time, and customer service isn't allowed to help with it. I quit UAL in 2017 for bad service. Thought I'd try again. My bad.

Not Verified | This is a terrible airline to fly with. During the holidays I had to pick my son up from NC to bring him back to CO where I live. Scheduling issues happened and I bought a reissued ticket. Things weren’t lining up in NC to where I would be there when I needed to be so I cancelled I buy a ticket later in the day. I paid a 400 dollars difference and they refuse to refund me my money. I cancelled the reissued flight 30 min after purchasing. United are thief's and a unsympathetic airline with liars as agents and customer care reps that don’t know what they are talking about. I would like my 400 dollars back considering the nature of the situation and because it’s the holidays. Take money from me and give me a United flight credit?

Not Verified | Terrible airline. App is awful. While all airlines can be a pain with delays and cancelled flights United is extremely hesitant to accommodate lost luggage and any trip delays. Fly with them a lot unfortunately and seems every flight has its own problem, highly recommend other airlines.

Not Verified | We called three times and spent more than an hour on the phone each time. Each time, we were promised our infant would have a bassinet. Each time we called back to follow up - they had no record of our past calls. They also said on the phone - after an hour of waiting - that they couldn’t accommodate vegetarian or gluten intolerant eating. When we got to the flight they had no record of the multiple bassinet requests and our family had to split up and lost our seats despite having paid absorbent amounts for business class. I will never fly United again. Horrible customer service and experience.

✅ Trip Verified | Terrible customer experience. United cancelled flight UA842 (Sydney to Los Angeles) on the day of departure. I was only notified of cancellation via email at 3.20am (for 11.20am flight). No effort to compensate or reimburse significant travel disruption costs were made. Essentially got nowhere despite protracted efforts on my part, they have a customer service system designed to frustrate you so you give up. Certainly will put carrier on the list of airlines to avoid, and recommend you do likewise.

✅ Trip Verified | Horrible airline, complete lack of customer service for customers. I will not fly United again, nor will I let my employees book them for business flights. Look for another airline.

Not Verified | Very bad experience. You buy the tickets online thinking you are paying good prices, but then you have to pay hundreds for every thing. The baggage check in, 100 USD each. Then the seats. If you are a couple, they "randomly" assign the worst seats in the plane for a 8-hour flight: the last row in which you cannot lay back the seat and, of course, separated seats. You have to pay another 100 USD each to select the seats. So you will pay in total 400 USD additional to the amount you paid when you bought the tickets. Finally, the check in process is not intuitive, when you usually do it in 5 minutes, with United Airlines you spend 30 minutes.

Not Verified | We were so disappointed to find that although United claims to follow strict masking guidelines this was not the case. On both flights, departure and return flights once on board the plane, passengers would pull their masks under nose or chin and travel this way the entire trip. Returning we had a group of 8 come onboard all coughing and the masks pulled down on chin. Staff never asked them to wear masks correctly. So little disregard for their passengers prompts us not to :Fly the Uncaring skies of United."