United Airlines

✅ Trip Verified | Tel Aviv to Newark. My original flight was canceled and I was bumped to a flight that leaves the day after. I received an SMS about it two days before the flight. The issue was that I paid an additional fee of 248$ to change my original itinerary to that specific day. I called the 1K customer service and waited 40 minutes for a response, and the customer service agent which was not helpful told me that it is impossible. The check-in for Polaris in TLV was very slow, in spite of the airplane being 2/3 full, and it took me 40 min to check my bag. The food was really bad and no refills were offered. The breakfast was borderline edible. However, the "stars of the show" on this flight were FAs in Polaris. I never encountered such disinterest and the absence of any customer service qualifications and desire to do the job. United FAs were always hit or miss, but this time it was a big miss. I am a 1K at United, and this year was very tough with them. Of the 23 flights I took - half were delayed or canceled. Customer service is unachievable in a reasonable time and usually helpless. Tickets in Polaris for this route are very expensive and not worth it. I would be taking my business to any other airline but I live not far from the airport where United has the majority of flights with few alternative options available. If you can, try to avoid them.

Not Verified | This airline has the rudest employees at the counter and a ridiculous app. My husband purchased tickets for our family to travel for Christmas. When we made it to the counter the morning of our flight, the lady at the counter was very rude and said we "had not paid taxes" for the infant ticket. She called someone ON HER CELL PHONE instead of the counter phone, and read my husband's debit card number out loud in front of a crowd of people. She charged us $132 at the counter for "taxes" for an infant ticket and was very impatient with us when we tried to understand why we were being charged this amount. When we called United Customer Support later, they told us that on the app they don't charge for the infant ticket, even though our infant was included in the confirmation. So, today, we leave to head home, and will have to pay another ridiculous amount for a ticket that apparently was reserved but not purchased, and this was not communicated to us through the ticketing part of the app. On top of it all, the customer service is just very disappointing. We will not ever use United again if we can help it.

Not Verified | Your airline is not helpful. My flight was delayed and I was lied to about my connecting flight. I am trying to go home and you gave me a ticket for 2 days later. If I could give something less than a 0 I would, thanks for not helping me at all and allowing me not to see my brother for over two years.

Not Verified | I'm 5'5". My knees were crushed by the seat in front. The seats are the most uncomfortable on any flight, ever! The flight was delayed 3 times, I could barely understand the woman at the desk as if I was in a foreign country, the only good thing is the beverage snack service, and the stewards were excellent. Yes, we finally made it safely but ouch, my butt! The baggage fee is a bit much, as well. Alaska is better as far as comfort is concerned, as well as price.

✅ Trip Verified | La Guardia to Austin via Houston. The absolute worst! They took my carry on the plane and said I would pick it up in Austin but they put it on an entirely different flight and didn’t even care. They say its because they ran out of carry space. Then they should not offer carry-on. Had to cancel my business presentation! I am furious

Not Verified | Flight kept getting delayed back to back, I checked in 3-4 hours early and everything was fine. Hours later at a different gate I finally board and reach my destination. Upon arrival to baggage claim, I am told that my luggage was still in Newark, the original airport all the way across the country. I am extremely livid. 8 hours at the airport and my luggage couldn't get on the same plane as me nor was I even notified. I have my Christmas gifts, medicine both prescription and non-prescription in that bag, clothes, shoes etc. and I have no peace of mind to assure me that my bag is located and on it's way. I mean why exactly did I pay for a checked bag when it wasn't guaranteed that it'll board the same plane as me. If United Airlines is understaffed then don't board a plane at full capacity! Absolutely absurd and disappointed that this was my experience along with 34 other passengers whose bags did not make it as well. Hold times on the phone are over an hour, requests forms are done online via email. Like there is no authority to speak to about these situations and it's not cool to the customer! Should've flown spirit if this was going to be the case.

Not Verified | Worst experience ever. Flight delayed 4 times, didn’t offer another flight. Once we boarded the plane, we waited a hour and they announced that we had to get back off the flight and wait until 8am to reboard the plane. I will never fly with United again!

✅ Trip Verified | United Airlines royally messed up my Christmas trip to visit family I haven’t seen in years. Not once, not twice but THREE times. The first time they cancelled my flight (no reason given) I had to re-book it as well as the connecting flight from another airline (flight change fee plus an unplanned hotel stay to make the new connections). Now they cancelled that "rescheduled" flight and once again without any reason given. This second cancellation for the same trip meant I had to re-book flights from both airlines again plus stay overnight in a hotel again (flight change fee plus another unplanned hotel stay to make the new connections). When they cancelled the flight a second time and re-booked me on another flight I asked about my luggage. United Airlines Customer Service assured me it would be put on the new flight and arrive with me to my next destination. Well, that's mistake number three! They lost my luggage so I was stuck in a hotel room with nothing, plus I had to pay them a check baggage fee for them to lose it. Who knows if and when they will find and return my luggage in one piece! United Airlines has had a lot of cancellations lately because of flight crew shortages. Are they all Covid related and if so why? Aren't they wearing masks and practicing social distancing especially since they're responsible for the health and well-being of thousands of passengers? Also, United Airlines prides themselves on their “diligent cleaning protocols.” If they’re that diligent, why were there brown streaks running down the tray table in front of my seat? I just hope it was coffee and not something else. I haven’t flown in years and this trip was a horrendous, costly experience I never want to repeat!

✅ Trip Verified | Worst travel experience. We never made it to our destination via plane. We ended up having to drive ourselves. The United staff at the San Francisco airport were rude. Called security on me for removing my mask to speak to her since she could not understand me, as employees of the airport walked around mask less through out the airport. We had to change flight after flight after flight with no success from United. I do not recommend United unless you like being stuck in the airport for days on end.

✅ Trip Verified | The airline has been delaying flight for 12 hours without apologies and didn't give option to change ticket. Same price as if I would like to change other flight. The extra charge is very disappointing.