United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4843 reviews
3/10
3 star Skytrax Rating
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1/10

"Absolutely ridiculous and honestly so disappointing"

(United States)

Trip Verified | The most disappointing experience with an airline my family has ever had. We had to reschedule our flights for a later day (maybe 2 days later) because my brother was rushed to the emergency room the day before our original flight for emergency surgery. The airline tried to up-charge us $800 a person to change our flights for 2 days later when we had already paid $300 for each seat. Absolutely ridiculous and honestly so disappointing, especially around the holiday’s and after the kind of year my family has had. Honestly would have wished we would’ve never even planned this trip in the first place because of United and how unaccommodating they are. Do not think we will ever fly this airline again unless some kind of compensation for our troubles are given.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Kahului
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Last time I fly this"

(United States)

Not Verified | Airplane was late supposedly because it was still being cleaned. However, upon boarding it still had food stains on the seats. The flight attendants also told us they’d run out of pillows, I guess because we were flying economy. Who flies a 7 hr international flight without a pillow? Do they know how uncomfortable these flights get? Last time I fly this.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Brussels
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"past the cut off time by one minute"

(United States)

Trip Verified | On an early morning flight I brought my daughter, her father and brother to the airport. They had already checked in using the app, paid for checked luggage, had boarding passes, etc. We were running late but it’s a very tiny airport and there’s usually very little wait time. They went to drop off the bags to be checked, which had already been paid for, and again they already had their boarding passes etc. The ticket counter person adamantly refused to check the bags because we were past the cut off time by one minute. She even said, you are one minute too late. This is someone traveling with two kids, and has Christmas presents for his family. I asked if there was any way to check the bags on a later flight going to the same destination. She said no. Their flight got delayed due to weather. I asked if we could check the bags now since the flight was delayed. She said no. Then they announced that the flight could not take all the luggage because of the weight limitations, and that some of the luggage would need to be put on a different flight and arrive later. I asked if I could at least get their luggage included with the other luggage not going on that flight. She told me no. I asked her if she’d do anything at all to help me get their luggage to them, and she told me no, you should’ve gotten here earlier. We were literally one minute past the cut off at a very tiny airport with no lines. Her demeanor was very rude and unhelpful. Given the flight was delayed AND they ended up not putting all the luggage on that flight, I don’t see why she wouldn’t let us check the bags other than to punish us for being late. She could have definitely checked the bags. Now two kids and their father are visiting family for 3 weeks with no clothes, no Christmas presents for their family, etc. Yes We should’ve gotten there earlier. But her behavior was not necessary and she could have checked the bags. They were already paid for, boarding passes already obtained, all she had to do was put them on the belt and add a label. We were ONE minute late. And then multiple instances arose where she could have easily allowed us to check the bags but simply refused, with a very rude demeanor.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLeon to Guanajuato
Date FlownDecember 2021
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"did not assign me a seat"

(United States)

Trip Verified | I booked my flight early enough to select my seats even under the economy fare. United switched plane types and did not assign me a seat. I was not assigned a seat even after check-in for the first leg of my flight. United trying to force me to pay for an upgrade seat that I don't want to pay for and I initially had my seat selection made. United should at least at check-in let someone select seats for all available flights especially since I already had selected seats and the lack of a selected seat was due to United's action not mine.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Boise
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"flight is even more delayed because of poor planning"

(United States)

Not Verified | How in the world do you not have an inspector on site to perform quality control on aircraft problem. So now our flight is even more delayed because of your poor planning and will not make our connecting flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAustin to Cancun via Houston
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"told my ticket was not refundable"

(United States)

Trip Verified | I was told I would get a exception for my flight and get a full refund to my original form of payment by a representative. So I placed a order for a new flight because it was cheaper then just changing the missed flight time. After booking I was told my ticket was not refundable by another representative and the supervisor Brian didn’t even try to help me. I’m disappointed. I wasted $1134 and if I knew I could only get a credit I would’ve used the credit just to change the flight and pay the 300 different instead of a additional 1400.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Frankfurt
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I quit UAL in 2017 for bad service"

(United States)

Not Verified | United requires I use their app, but refuses to support the app. I can't verify my passport with them on the outbound leg of my trip. But I can on the return. TRAVEL READY Center is a useless waste of time, and customer service isn't allowed to help with it. I quit UAL in 2017 for bad service. Thought I'd try again. My bad.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Houston
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a terrible airline to fly with"

(United States)

Not Verified | This is a terrible airline to fly with. During the holidays I had to pick my son up from NC to bring him back to CO where I live. Scheduling issues happened and I bought a reissued ticket. Things weren’t lining up in NC to where I would be there when I needed to be so I cancelled I buy a ticket later in the day. I paid a 400 dollars difference and they refuse to refund me my money. I cancelled the reissued flight 30 min after purchasing. United are thief's and a unsympathetic airline with liars as agents and customer care reps that don’t know what they are talking about. I would like my 400 dollars back considering the nature of the situation and because it’s the holidays. Take money from me and give me a United flight credit?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Asheville
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible airline"

(United States)

Not Verified | Terrible airline. App is awful. While all airlines can be a pain with delays and cancelled flights United is extremely hesitant to accommodate lost luggage and any trip delays. Fly with them a lot unfortunately and seems every flight has its own problem, highly recommend other airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to Quito
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Horrible customer service"

(United States)

Not Verified | We called three times and spent more than an hour on the phone each time. Each time, we were promised our infant would have a bassinet. Each time we called back to follow up - they had no record of our past calls. They also said on the phone - after an hour of waiting - that they couldn’t accommodate vegetarian or gluten intolerant eating. When we got to the flight they had no record of the multiple bassinet requests and our family had to split up and lost our seats despite having paid absorbent amounts for business class. I will never fly United again. Horrible customer service and experience.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLos Angeles to Sydney
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no